App does not support the contract specified error [Solved]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • This application does not support the contract specified or is not installed is one of the errors that can come up after upgrading your operating system to Windows 10.
  • If you are looking for ways to fix this error, keep on reading.
  • Bookmark our Microsoft Store Hub for tips and guides.
  • Check out our Errors Hub for more dedicated solutions.
fix cannot open Windows store

If you upgraded your operating system to the new Windows 10, then you most certainly noticed that some of your apps, if not all of them, fail to start properly or they give you error messages along the way.

If you cannot open any Windows 10 apps, follow the tutorial available below for a quick and easy fix.

Most of the Microsoft Storeapps that won’t work in Windows 10 will also have an X in the lower right side of the icon on the Start menu.

The application usually either freezes when you want to start it or it gives you a specific error message like Store failed with error: This application does not support the contract specified or is not installed and many others.

Fix I cannot open any Windows 8.1, Windows 10 Metro apps after updates

Tutorial on how to open Windows 10 Apps

  1. Use DiskCleanup
  2. Run SFC scan
  3. Show hidden files and folders
  4. Uninstall problematic apps
  5. Sync licenses
  6. Update Microsoft Store Apps
  7. Run the Microsoft Store Apps Troubleshooter
  8. Clear Store cache
  9. Disable your antivirus/ firewall/ VPN
  10. Scan your system
  11. Reset your PC

1. Use DiskCleanup

If the issue persists, it’s time to clear the cache on your computer as well. The quickest way to do this is by running Disk Cleanup.

  1. Go to This PC > right-click on your main partition > go to Properties.
  2. In the Properties window select Disk Cleanup.disk cleanup
  3. The tool will then calculate how much space it could free up.
  4. You can then select which files and folders you want to clean > hit OK and wait until the process finishes.

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The good news is that the Ashampoos interface is really easy to use and there are no complicated steps you need to do.

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2. Run SFC scan

  1. Go to Search > type cmd.
  2. A command prompt icon should appear > right-click on it.
  3. Select the Run as Administrator option.
  4. Click YES  if you are prompted to enter your user account and password.
  5. In the Command Prompt window, enter the following command: sfc /scannowSFC scan
  6. Press the Enter key on the keyboard.
  7. Let the System File Checker finish the process.
  8. Close the Command Prompt window.
  9. RebootWindows 10 operating system.
  10. Check to see if your apps are functioning correctly after the reboot.

Epic guide alert! Everything you need to know about System File Checker is right here!


3. Show hidden files and folders

start menu disk cleanup

  1. Go to Start > type folder.
  2. Select the first result File Explorer options.
  3. Select the View tab located on the upper side of this window.
  4. Locate the option Show hidden files, folders, and drives > hit Apply.show hidden files and folders
  5. Select the OK button to close this window.
  6. Now, navigate to This PC > double click to open the C: partition where Windows 10 is installed.
  7. Go to Program Files > select the Microsoft Apps folder.windows apps folder
  8. Right-click on this folder > go to the Properties option.
  9. Select the Security tab located on the upper side of the Properties window.
  10. Change the permissions for this folder to the Administrator group > hit Apply > OK.
  11. Reboot your Windows 10 device.
  12. Check to see if your apps are working again.

4. Uninstall problematic apps

  1. Go to Apps & Features > locate the problematic app
  2. Select the respective app > click on the Uninstall optionuninstall windows 10 apps
  3. Wait until the uninstall process is complete.
  4. Go to the Microsoft Store.
  5. Search the application you just uninstalled only this time select the Install feature to reinstall it.
  6. Follow the on-screen instructions to finish the installation process.
  7. Reboot your computer.
  8. Check again to see if your app is working as it should.

Looking for the best uninstalling tool? Here are the best options.


5. Sync licenses

  1. OpenMicrosoftStore > go to Settings.
  2. Navigate to App updates > select Sync licenses.
  3. After the process is completed, close the Microsoft Store and try opening your apps again.
  4. If the problem persists, reboot your Windows 10 operating system and try again.

6. Update Microsoft Store Apps

  1. Launch the Microsoft Store app.
  2. From Microsoft Store, go to the Settings option.
  3. From the Settings window, select the App updates > enable the feature that automatically updates apps.
  4. Go back to the three-dot menu > select Download and Updates > update your appsupdate windows store apps
  5. Reboot Windows 10 once more and check if  apps are working.

7. Run the Microsoft Store apps

Windows 10 also features a series of dedicated troubleshooters that allow you to quickly fix general issues.

Speaking of which, if you can’t launch your Microsoft 10 apps after installing the latest OS updates, there is one troubleshooter that you can use to fix the problem.

  1. Go to Settings > Update &Security > select Troubleshoot.
  2. Scroll down and select the Microsoft Store Apps Troubleshooter > run the tool.

windows store apps troubleshooter


Looking for a better troubleshooter? We got you covered!


8. Clear Store cache

If you’re having issues when using your Microsoft Store apps, the cache may be the culprit. Fortunately, there’s a quick way to clear Store cache.

  1. Go to Start > type run >hit Enter to launch Run > enter WSReset.exeWSReset command
  2. Now enter the WSReset.exe command again.
  3. An empty Command Prompt window should now appear on the screen.
  4. Wait for a few seconds (or minutes depending on your cache size).
  5. Microsoft Store will pop on the screen as soon as the reset is completed.

DiskCleanup button missing in Windows 10? Don’t panic! Here is a guide to fix the issue!


9. Disable your antivirus/ firewall/ VPN

In rare cases, your cybersecurity software may prevent your Microsoft Store apps from launching.

Fortunately, you can quickly fix this problem by temporarily disabling these tools. So, simply turn off your antivirus and firewall protection.

If you’re also using a VPN tool, disable it as well and check if this changes anything.


10. Scan your system

Malware may also prevent your Microsoft Store apps from opening. Run a full system scan to detect and remove any potential threats that may have sneaked into your system.


11. Reset your PC

  1. Go to Settings.
  2. In the Settings window, go to Update & Security
  3. Navigate to Recovery
  4. Select Reset this PC> click on WSReset.exereset windows 10
  5. You can choose to keep your files or remove them
  6. From there on, it is easy, you only need to follow the on-screen instructions to finish the reset process for your Windows 10 device.

PC reset won’t work? Don’t panic! Solve the issue like an expert by following our guide!


These are the steps you need to follow in order to get your apps up and running in the Windows 10 operating systems.

If you have additional questions regarding this article, please drop us a line in the comments section below and we will get back to you as soon as possible.

Editor’s Note: This post was originally published in February 2015 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

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