FIX: Sims 4 not working / responding on Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • The Sims 4 was a hugely popular life simulation game when it was released in 2014.
  • Unfortunately, users complained about problems with playing The Sims 4 on Windows 10.
  • If you have any other problems with your games, visit our Gaming Troubleshooting page.
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Windows 10 offers all sorts of improvements to its users, but despite the improvements, Windows 10 isn’t a perfect operating system, and there are some issues from time to time.

One of these issues is related to a video game called Sims 4, and users report that they can’t play Sims 4 on Windows 10.

How can I fix Sims 4 problems in Windows 10?

The Sims 4 is a great game, but many users reported that they can’t play Sims 4 on their PC. Speaking of The Sims 4, users reported the following issues:

  • Sims 4 play button greyed out – Many users reported that they can’t play Sims because the play button is grayed out. This can be an annoying problem, but you should be able to fix it with one of our solutions.
  • Sims 4 won’t open in Origin – If Sims 4 can’t start in Origin, the problem might be your game cache. Simply clear the Origin cache and check if that solves the issue.
  • Can’t play Sims 4 because of video card – If you can’t play Sims 4 due to your video card, make sure that you have the latest drivers installed. In addition, be sure that you’re using the only dedicated graphics card to run Sims 4.
  • Sims 4 not responding, working, opening, loading – If Sims 4 won’t run on your PC, you need to be sure that you have the necessary DirectX and C++ Redistributables installed. You can install these components from the Sims 4 installation directory.
  • Sims 4 crashing, freezing – Another common problem with The Sims 4 is frequent crashing and freezing. This is most likely caused by your settings, but after changing them the issue should be resolved.

There’s nothing more frustrating than buying a video game and not being able to play it.

Users report that Sims 4 stops working all of the sudden, and this can be quite frustrating, but there are few solutions to this issue.

1. Update your graphics card drivers

If you can’t play Sims 4 on your PC, the issue might be related to your graphics card drivers. Outdated drivers can cause your game to crash and experience various issues.

To fix this issue, be sure that you update your graphics card drivers. And the easiest way of doing that is by using a specialized software solution like DriverFix.

It’s a lot easier to use and a lot safer because if you’re trying to find the drivers on the manufacturer’s site there is always the possibility of installing the wrong driver.

Begin by downloading and installing the DriverFix tool. It will be over in just a few seconds and then it starts automatically looking for driver problems on your system.

When the process is over (also just a few seconds), you get a report with all the drivers and recommended ones for installation.

DriverFix automatically update driversThe only thing left to do after that is to click on Update All if you want to install all of them or just select the ones you are interested in by checking their corresponding boxes and hitting the Update button for each.



The graphics card should be fixed up after you install the drivers using DriverFix. It's all automatic!
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2. Exclude the game folder from your Antivirus

This is sometimes an issue with antivirus software, so the best solution is to add your Sims 4 installation directory to the exclusion list.

This is different for each antivirus software, so you’ll have to find how to do it for your antivirus.

In addition, you can turn off your antivirus software temporarily. This might not be the best solution for some users, especially if you’re heavily concerned about your safety.


In some cases, you might have to switch to a different antivirus solution in order to fix the problem. If you’re looking for a new antivirus, we strongly recommend you try Bitdefender Antivirus Plus.

It won’t interfere with your installed software and it only uses minimal resources from your PC.

Actually, Bitdefender Antivirus Plus is not only an antivirus software, it’s a security solution that comes with many other crucial protection functions like the Game Mode for instance.

So this excellent tool not only doesn’t interfere with your gaming but it actually detects when you start playing and stops any pop-ups, enhances the visual settings, and blocks unimportant apps.

The Bitdefender package listed below also features 1 intervention with Computer Tune-up, an application that will speed up your computer and adjust your rig for maximum performance.

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3. Delete the .txt files from your Sims 4 folder

  1. Go to the following folder: C:\Users\YOU\Documents\Electronic Arts\The Sims 4
  2. Find lastCrash.txt and lastException.txt files and delete them.
  3. After you’ve deleted those files try running Sims 4 again.

4. Move the Sims 4 folder

  1. Navigate to the following path: C:\Users\YOU\Documents\Electronic Arts\The Sims 4
  2. Right-click the folder and choose Cut.
  3. Go to your desktop, right-click it, and press Paste.

Note: This folder contains all your saved games, and after you’ve moved it, the game will recreate it after you start it again.

Unfortunately, by doing this, you’ll delete all your saved games and game progress, but the problem will be solved.

However, if the problem still exists, the Sims 4 saves folder is not an issue, so you can replace the newly created Sims 4 folder with the one from your desktop, to get your game progress back.

5. Turn off the Proxy servers

  1. Search for inetcpl.cpl and select it from the list of results.
  2. Go to the Connections tab and press the LAN Settings button in the Local Area Network (LAN) settings section.
    Sims 4 not responding
  3. Uncheck Use a proxy server for your LAN. Click Apply and OK to save the changes.
    Sims 4 crashing

Proxy servers won’t turn off? Check our guide to fix this issue like a real technician

6. Exclude game files from Data Execution Prevention

  1. Press Windows Key + S and enter system settings. Select View advanced system settings from the results.
  2. Click on the Settings button in the Performance section.
    Sims 4 play button greyed out
  3. Click the Data Execution Prevention tab, select the Turn on DEP for all programs and services except those I select option, and then click the Add button.
    Sims 4 won't open in Origin
  4. Add all .exe files from the following path: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin
  5. Click OK to save the changes.

7. Change the Process Affinity

  1. Make sure that the Sims 4 is running. You can press Alt-Tab to switch from the game back to your desktop.
  2. Press Ctrl + Shift + Esc to start Task Manager.
  3. Go to the Details tab. Find the Sims 4 process, right-click it, and select Set affinity.
    Sims 4 play button greyed out
  4. Select just one CPU. Click OK and close the Task Manager.
    Sims 4 won't open in Origin

Note: If this solution works, you’ll need to repeat it every time you start Sims 4.

8. Change the command-line arguments

  1. Start Origin.
  2. Go to My Games section and right-click Sims 4.
  3. Choose Properties.
  4. Find the Command-Line Arguments textbox and enter -w und.
  5. Click Apply to save your changes.

9. Modify the graphic settings

  1. In the Search bar type control panel and select Control Panel from the list.
  2. Type Control Panel\All Control Panel Items and press Enter.
    Sims 4 won't open in Origin
  3. All Control Panel items should be displayed. Find Intel Graphics and Media and click it.
  4. Click Advanced settings and then 3D.
  5. Change the 3D Quality settings.
  6. Click on Power, and change the Power Setting to Maximum Performance.
  7. Click Apply to save the changes.

Sims 4 won’t even launch? We have your back with this complete guide

10. Launch the game in compatibility mode

  1. Right-click the Sims 4 shortcut and select Properties from the menu.
    Sims 4 not working
  2. Go to the Compatibility tab, check Run this program in compatibility mode for and select Run this program as administrator.Sims 4 freezing
  3. Click Apply and then OK.

11. Clear the Origin cache

  1. Open File Explorer.
  2. Click the View tab in File Explorer and check Hidden items.
  3. Navigate to the following path and delete all files and directories except for LocalContent: C:\ProgramData\Origin
  4. Navigate to the following directory, locate Origin folder and delete all files from it: C:\Users\<username>\AppData\Local
  5. Lastly, navigate to the following directory, locate the Origin folder and remove all files and directories from it: C:\Users \<username> \AppData\Roaming

12. Move your mods to a different directory

  1. Create a new mods folder for Sims 4.
  2. Move mods one by one or in groups from your Desktop to the new mods directory.
  3. You should be able to find the problematic mod that is preventing you from running the game.

That would be all, as you can see, we offered you a big list of solutions, as we hope that at least one of them will be helpful. If you have any comments or questions, just reach for the comment section below.

Editor’s Note: This post was originally published in August 2019 and has been since revamped and updated in October 2020 for freshness, accuracy, and comprehensiveness.

  • I started to game to a moving screen with 0 funds…. I have no idea how this happened, buying it and not being able to play it is sad so can i have some help?

  • my game just won’t start. i lunch it and it says that it is not responding and that windows will look into the problem and report back to me when it is fixed. what should i do?