FULL FIX: The Sims 4 won’t launch

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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The Sims 4 is one of the most popular life simulation games worldwide. Just like in real life, players can engage their Sims in different activities and can form relationships with other Sims.

The Sims 4 is a very stable game, but players report that various technical issues may occur from time to time, limiting their gaming experience.

Whenever I click the Sims 4 icon it takes me to Origin, but when I click the Plau button on Origin it thinks about it for a moment and then does nothing. The Sims 4 will not load, it works fine with my other game but not with Sims 4. I tried restarting my computer but had the same issue, Origin will not load the Sims 4, although it did so earlier in the day.

If you can’t launch the game, you’ve come to the right place. In this article, we’re going to show you how to fix start issues in The Sims 4.

The Sims 4 won’t open, how to fix it?

The Sims 4 is a popular game, but many users reported that The Sims 4 won’t start on their PC at all. Speaking of issues with The Sims, here are some other problems that users reported:

  • Sims 4 won’t open Windows 10, after update – According to users, the game won’t open at all. This can occur due to third-party applications, so you might have to perform a Clean boot and find the problematic applications.
  • The Sims 4 cannot start, won’t run, won’t load, won’t play, won’t launch – Users reported various issues with The Sims 4, but you should be able to fix most of these issues by using one of our solutions.

White screen in The Sims 4? Don’t panic! We have the best tips to fix the problem!

Solution 1 – Repair the game

The Sims 4 won't play

According to users, sometimes The Sims 4 won’t open if your installation is damaged. To fix the problem, you just need to repair your The Sims 4 installation.

This is quite simple and you can do it by following these steps:

  1. Open Origin.
  2. Now go to your Library, right-click The Sims 4 and choose Repair game option.

Follow the instructions on the screen to complete the repair process. Keep in mind that the repair can take a while, so you’ll need to be patient.

Once the game is repaired, try to start it again and check if the problem is still there.

Solution 2 – Clean boot your computer

Sometimes third-party applications and services can interfere with your game and cause this and other similar issues.

If The Sims 4 won’t launch on your PC, you might want to try performing a Clean boot.

In Clean boot state all third-party applications and services will be disabled, so there won’t be anything to interfere with your game. To perform a Clean boot, you just need to do the following:

  1. Press Windows Key + R and enter msconfig. Now press Enter or click OK.
    The Sims 4 cannot start
  2. On the Services tab,  click to select the Hide all Microsoft services check box > select Disable all.
    Sims 4 won't open Windows 10
  3. On the Startup tab, click Open Task Manager.
    The Sims 4 cannot start
  4. Select each startup item > click Disable.
    Sims 4 won't open after update
  5. Close Task Manager > click OK > restart the computer.
    The Sims 4 won't run

If the Clean boot solves your problem, you need to enable disabled applications and services one by one or in groups until you find the cause of the problem.

Once you do that, remove the application and the issue will be permanently resolved.

Windows won’t boot? Check out our guide to solve the issue like a real technician!

Solution 3 – Clean your registry

Sims 4 won't open after update

In some cases, your registry can cause issues with the game. If The Sims 4 won’t start on your PC, it might be a good time for you to clean your registry.

Cleaning the registry manually can be a hard and tedious task, therefore it’s better to use a tool such as CCleaner.

In case you’re not familiar, CCleaner can remove old and unnecessary files from your PC, but it can also clean your registry and remove old and unnecessary entries.

After cleaning your registry with CCleaner, try to start The Sims 4 again and check if the problem is still there.

Solution 4 – Delete the Origin cache files

Over time, these files accumulate out-of-date or corrupted data causing various issues. Here’s where you can find the Origin cache files:

  • Origin folder in C:Users<username>AppDataLocal
  • Origin folder in C:Users <username> AppDataRoaming

If you can’t see any files at these locations, unhide them. Go to the search menu, type folder, and then select Show hidden files and folders from the search results.

You can also access these directories by using the Run dialog. To do that, just press Windows Key + R to open the Run dialog. Now enter one of the following lines:

  • To enter Roaming directory, enter %appdata% and press Enter or click OK.
  • To enter Local directory, enter %localappdata% and press Enter or click OK.

Don’t waste time with all these technicalities and choose a tool from our list to remove cache files automatically!

Solution 5 – Check your antivirus software/firewall

The Sims 4 won't launch

In some cases, your antivirus can interfere with the game and prevent you from running it. However, you might be able to fix the problem simply by disabling certain antivirus features.

Alternatively, you can try adding TS4.exe, Origin.exe, and authorizationUI files to the exclusions list in your antivirus and check if that helps.

If the issue is still there, try disabling the antivirus and check if the game runs. In worst case scenario, you might have to remove your antivirus and check if that helps.

If removing the antivirus solves the problem, you should consider switching to a new antivirus software.

Many antivirus tools have a special feature called Gaming Mode that ensures that your antivirus doesn’t interfere with your gaming sessions in any way.

If you want a full system protection that won’t interfere with your system, we suggest you consider BullGuard (free download).

Solution 6 – Deactivate Origin ingame

Several users reported that disabling Origin In Game fixed the problem for them. According to users, this feature can sometimes prevent The Sims 4 from starting, and one way to fix the problem is to deactivate Origin In Game.

This is quite simple, and you can do it by following these steps:

  1. Open Origin.
  2. Now go to Application Settings > Origin In Game.
  3. Uncheck Origin In Game.

After doing that, try to start The Sims 4 again and check if the issue is still there.

Solution 7 – Update your Windows OS, as well as your graphics drivers and game

According to users, This Sims 4 won’t start sometimes if your PC is out of date. Windows 10 is a solid operating system, but certain bugs can cause issues such as this one to occur.

To keep your system bug-free, it’s important to install the latest updates, and you can do it by following these steps:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & Security section.
    Sims 4 won't open Windows 10
  3. Now click Check for updates button in the right pane.
    Sims 4 won't open Windows 10

If any updates are available, they will be downloaded in the background. Once the updates are installed, check if the issue is still there.

After updating your system, be sure that you have the latest patches for The Sims 4 installed. To do that, right-click on The Sims 4 in Origin > select Search for Updates.

In addition to updating your system, it’s important to update your graphics card drivers. You can download the latest graphics drives from the following links:

Download drivers automatically to ease your task! These tools are the best in the world for that!

Solution 8 – Reset your user files

Sometimes you can fix the problem with The Sims 4 simply by resetting your user files. This is relatively simple, and you can do it by following these steps:

  1. Go to My Documents > open the Electronic Arts folder.
  2. Find The Sims 4 folder > right-click on it > select Copy.
  3. Go to your Desktop > right-click on a free space > select Paste.
  4. Right-click on the copied folder > select Rename.
  5. Change the name of the folder > launch a new game.

Solution 9 – Remove recently installed applications

Some apps and programs may cause conflicts with The Sims 4, and even block the launch process. Remove the latest programs that you’ve installed on your computer and launch the game again.

If you want to ensure that the problematic application is completely removed, we suggest you use an uninstaller software.

This kind of software will remove all files and registry entries associated with the application you’re trying to remove.

If you’re looking for a good uninstaller software, be sure to try IOBit Uninstaller (free download).

There you go, we hope these quick workarounds helped you to launch the game. If you’ve come across other solutions to fix start issues in The Sims 4, list the troubleshooting steps in the comment section below.

Editor’s Note: This post was originally published in April 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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  • I had the same issue as this, for me it actually happened to be a mod that I had downloaded. I’m just saying, before you go through ALL of this trouble delete your most recent mod(s) that you have downloaded and see if that was the problem.

  • Tried all of these, none of them worked, then proceeded to open Origin>My Game Library>Sims 4>Settings>Game Properties>Advanced Launch Options>32Bit

    Its weird because my laptop is new, Asus G752VS which has a 64bit operating system?