FIX: Sims 4 won’t launch in Windows 10

Madalina Dinita
by Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
Affiliate Disclosure
  • The Sims 4 is the most recent entry in the entire Sims franchise, and the most popular one too.
  • However, some players cannot enjoy it since some report that they can't even open it.
  • To solve this issue, consider repairing the game, updating your PC and drivers, and more.
  • Once you've followed the steps below, you should be able to play Sims 4 without any further issues.
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The Sims 4 is one of the most popular life simulation games worldwide. Just like in real life, players can engage their Sims in different activities and can form relationships with other Sims.

The Sims 4 is a very stable game, but players report that various technical issues may occur from time to time, limiting their gaming experience.

Whenever I click the Sims 4 icon it takes me to Origin, but when I click the Plau button on Origin it thinks about it for a moment and then does nothing. The Sims 4 will not load, it works fine with my other game but not with Sims 4. I tried restarting my computer but had the same issue, Origin will not load the Sims 4, although it did so earlier in the day.

If Sims 4 won’t start, you’ve come to the right place. In this article, we’re going to show you how to fix start issues in The Sims 4.

How do I fix Sim 4 when it doesn’t open?

The Sims 4 is a popular game, but many users reported that The Sims 4 won’t start on their PC at all. Speaking of issues with The Sims, here are some other problems that users reported:

  • Sims 4 won’t open Windows 10, after update
    • According to users, the game won’t open at all. This can occur due to third-party applications, so you might have to perform a Clean boot and find the problematic applications.
  • The Sims 4 cannot start, won’t run, won’t load, won’t play, won’t launch
    • Users reported various issues with The Sims 4, but you should be able to fix most of these issues by using one of our solutions.

White screen in The Sims 4? Don’t panic! We have the best tips to fix the problem!

1. Repair the game

  1. Open Origin.
  2. Now go to your Library
  3. Right-click The Sims 4 and choose Repair game option.

According to users, sometimes The Sims 4 won’t open if your installation is damaged. To fix the problem, you just need to repair your The Sims 4 installation.

Follow the instructions on the screen to complete the repair process. Keep in mind that the repair can take a while, so you’ll need to be patient.

Once the game is repaired, try to start it again and check if the problem is still there.

2. Clean your registry

In some cases, your registry can cause issues with the game. If The Sims 4 won’t start on your PC, it might be a good time for you to clean your registry.

Cleaning the registry manually can be a hard and tedious task, therefore it’s better to use a tool such as Restoro.

In case you’re not familiar, Restoro can remove old and unnecessary files from your PC, but it can also clean your registry and remove old and unnecessary entries.

After cleaning your registry with Restoro, try to start The Sims 4 again and check if the problem is still there.



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3. Clean boot your computer

  1. Press Windows Key + R and enter msconfig. Now press Enter or click OK.
    The Sims 4 cannot start
  2. On the Services tab,  click to select the Hide all Microsoft services check box > select Disable all.
    Sims 4 won't open Windows 10
  3. On the Startup tab, click Open Task Manager.
    The Sims 4 cannot start
  4. Select each startup item > click Disable.
    Sims 4 won't open after update
  5. Close Task Manager > click OK > restart the computer.
    The Sims 4 won't run

Sometimes third-party applications and services can interfere with your game and cause this and other similar issues.

If The Sims 4 won’t launch on your PC, you might want to try performing a Clean boot.

In Clean boot state all third-party applications and services will be disabled, so there won’t be anything to interfere with your game. 

If the Clean boot solves your problem, you need to enable disabled applications and services one by one or in groups until you find the cause of the problem.

Once you do that, remove the application and the issue will be permanently resolved.

Windows won’t boot? Check out our guide to solve the issue like a real technician!

4. Delete the Origin cache files

Over time, these files accumulate out-of-date or corrupted data causing various issues. Here’s where you can find the Origin cache files:


C:Users <username> AppDataRoaming

If you can’t see any files at these locations, unhide them. Go to the search menu, type folder, and then select Show hidden files and folders from the search results.

You can also access these directories by using the Run dialog. To do that, just press Windows Key + R to open the Run dialog. Now enter one of the following lines:

  • To enter Roaming directory, enter %appdata% and press Enter or click OK.
  • To enter Local directory, enter %localappdata% and press Enter or click OK.

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5. Check your antivirus software/firewall

In some cases, your antivirus can interfere with the game and prevent you from running it. However, you might be able to fix the problem simply by disabling certain antivirus features.

Alternatively, you can try adding TS4.exe, Origin.exe, and authorizationUI files to the exclusions list in your antivirus and check if that helps.

If the issue is still there, try disabling the antivirus and check if the game runs. In worst case scenario, you might have to remove your antivirus and check if that helps.

If removing the antivirus solves the problem, you should consider switching to a new antivirus software.

Many antivirus tools have a special feature called Gaming Mode that ensures that your antivirus doesn’t interfere with your gaming sessions in any way.

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6. Deactivate Origin in-game

Several users reported that disabling Origin In Game fixed the problem for them. According to users, this feature can sometimes prevent The Sims 4 from starting, and one way to fix the problem is to deactivate Origin In Game.

This is quite simple, and you can do it by following these steps:

  1. Open Origin.
  2. Now go to Application Settings > Origin In Game
  3. Uncheck Origin In Game.

After doing that, try to start The Sims 4 again and check if the issue is still there.

7. Update your Windows OS, as well as your graphics drivers and game

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & Security section.
    Sims 4 won't open Windows 10
  3. Now click Check for updates button in the right pane.
    Sims 4 won't open Windows 10

According to users, This Sims 4 won’t start sometimes if your PC is out of date. Windows 10 is a solid operating system, but certain bugs can cause issues such as this one to occur.

If any updates are available, they will be downloaded in the background. Once the updates are installed, check if the issue is still there.

After updating your system, be sure that you have the latest patches for The Sims 4 installed. To do that, right-click on The Sims 4 in Origin > select Search for Updates.

In addition to updating your system, it’s important to update your graphics card drivers, which you can easily do with a software tool like DriverFix.

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8. Reset your user files

Sometimes you can fix the problem with The Sims 4 simply by resetting your user files. This is relatively simple, and you can do it by following these steps:

  1. Go to My Documents > open the Electronic Arts folder.
  2. Find The Sims 4 folder > right-click on it > select Copy.
  3. Go to your Desktop > right-click on a free space > select Paste.
  4. Right-click on the copied folder > select Rename.
  5. Change the name of the folder > launch a new game.

9. Remove recently installed applications

Some apps and programs may cause conflicts with The Sims 4, and even block the launch process. Remove the latest programs that you’ve installed on your computer and launch the game again.

If you want to ensure that the problematic application is completely removed, we suggest you use an uninstaller software.

This kind of software will remove all files and registry entries associated with the application you’re trying to remove.

If you’re looking for a good uninstaller software, be sure to try IOBit Uninstaller (free download).

There you go, we hope these quick workarounds helped you to launch the game. If you’ve come across other solutions to fix start issues in The Sims 4, list the troubleshooting steps in the comment section below.

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