FIX: Unable to Upgrade Windows 7 to Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Unable to Upgrade Windows 7 to Windows 10

I’m sure you were absolutely delighted when you found out that you’ll be able to upgrade your Windows 7 to Windows 10 for free. But when the big day came, an unexpected error 0x80246007 hit computers. So what should you do? Don’t worry, we got the solution.

What to do if Windows 7 won’t upgrade to Windows 10?

1. Run the Update Troubleshooter

Of course, the first thing you should try is running the Update Troubleshooter. So, go to Control Panel, Troubleshooting and Update Troubleshooter, and see if there are any fixes update troubleshooter control panel

But since the troubleshooter doesn’t get the job done every time, you can try some of the following solutions, as well.

2. Restart the BITS service

BITS (Background Intelligent Transfer Service) allows your computer to receive updates. If something is wrong with this service, you probably won’t be able to receive any updates, including Windows 10 upgrade.

This problem is especially connected with 0x80246007 because it tells you that something is wrong with your updates services. So, to solve this, try to restart the BITS service, and see if you’re able to download the upgrade again.

Here’s how to restart Background Intelligent Transfer Service:

  1. Go to Start Menu, and open Control Panel from Administrative Tools folder
  2. In Control Panel, go to Administrative ToolsRestart the BITS service
  3. Open Services
  4. Right-click the Background Intelligent Transfer Service (BITS) service, and then click PropertiesBITS Background Intelligent Transfer Service (BITS)
  5. On the General tab, next to Startup type, make sure that Automatic (Delayed Start) is selected (Select it, if it isn’t)
  6. Also, next to Service Status, make sure that Start is checked
  7. Click OK
  8. Restart your computer

After you start your computer again, try to update now, if you’re still unable to download Windows 10, try the solution below.

— RELATED: FIX: Microsoft Store Stopped Working after Windows 10 Update

3. Perform a registry tweak

  1. Open Start Menu and enter regedit in the search box
  2. Open Registry Editor
  3. Navigate to the following path:
    • HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
      user shell folders HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
  4. Make sure that the value of AppData is: %USERPROFILE%\AppData\Roaming (If it isn’t, change it by double-clicking on AppData)
  5. Close the Registry Editor and try to run the update again.

4. Disable your antivirus

When it comes to updating your system, one of the most useful solutions to fix issues and errors is to turn off your antivirus software. If you also use a firewall or a dedicated anti-malware tool, disable those tools as well.

5. Use a different user account

Make sure that you’re trying to install Windows 10 using an administrator account. If your computer hosts several users accounts, check for updates using a different account.

6. Remove external hardware

usb devices can't upgrade to windows 10

If you’re unable to upgrade Windows 7 to Windows 10, the issue might be your external hardware. Most commonly the issue can be a USB flash drive or an external hard drive so be sure to disconnect it. To be on the safe side, be sure to disconnect all non-essential devices.

This includes printers, speakers, network adapters, etc. If you’re using a docking station for your laptop, be sure to disconnect it as well.

7. Remove non-essential software

In addition to your antivirus, other software can cause issues while upgrading to Windows 10. To fix that, it’s advised that you uninstall all software that you don’t need or that you can easily install later.

Sometimes certain software can cause issues, so to be on the safe side, it’s best to remove it before upgrading to Windows 10.

8. Free up space on your PC

In order to upgrade to Windows 10, you need to have enough free space on your hard drive, about 20GB or more. To free up space, it’s advised to remove applications and files that you no longer need.

You can also use Disk Cleanup to free up additional space.

9. Check your hardware

hardware upgrade to Windows 10

Sometimes your RAM can cause problems while upgrading to Windows 10. To check if RAM is the issue, we suggest you test it with Memtest86+ for a couple of hours. If you get a single error, it means that your RAM has issues, so it would be advised to remove the faulty module or replace it.

Alternatively, you can try disconnecting additional hard drives or SSDs from your PC. Just leave the drive that has Windows 7 on it connected and try to upgrade again.

That’s all, I hope that you’ll be able to download and install Windows 10 from your Windows 7 computer after running one of these fixes.

However, if you have any comments, suggestions or questions, write them down in the comment section below. We would love to read them, and maybe help you further.

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.


Editor’s Note: This post was originally published in August 2015 and has been since updated for freshness, and accuracy.