Fix: ‘My CD/DVD Drive Can’t Read any DVDs, But it Reads CDs

By: Marian Cularea
4 minute read

There are two possibilities to the CD/DVD drive issue that you have encountered. Either you have upgraded your operating system to the new Windows 8.1 and you started experiencing issues with the CD/DVD drive or at some point in your usage of the operating system you started experiencing troubles with the DVDs you are trying to read. In bought of the cases you will find out below what steps you need to take and fix your CD/DVD drive if it doesn’t read any DVDs disks but it does read the CD’s in Windows 8.1
Fix my CD or DVD drive can’t read any DVD’s discs but it does read CDs in Windows 8.1
For the tutorial posted below you will have to do some registry tweaks as well in your Windows 8.1 operating system so if you think that there might be a possibility to damage your operating system further by doing these steps I would suggest you make a backup copy of the operating system as it is now and then proceed with the steps below.

Tutorial for fixing CD/DVD drive to properly read your DVDs in Windows 8.1

First method:

  1. Move the mouse cursor over to the upper right side of the screen in Windows 8.1
  2. From the menu that pops up you will need to left click or tap on the “Search” feature you have there.
  3. In the search box you will need to write the following: “regedit” without the quotes.
    Note: Another way to access the registry editor is by pressing and holding the “Windows” button and the “R” button to open the run window. In the run window write “regedit.exe” without the quotes and press “Enter”.
  4. Left click or tap on the “regedit” icon that shows up after the search.
  5. Left click or tap on the “Yes” button if a pop up with user account controls shows.
  6. In the Registry Editor window on the left side panel you will need to left click or tap on the “HKEY_LOCAL_MACHINE” folder to open it.
  7. In the “HKEY_LOCAL_MACHINE” folder left click or tap on the “System” folder.
  8. In the “System” folder left click or tap on the “CurrentControlSet” folder.
  9. In the “CurrentControlSet” folder left click or tap on the “Control” folder.
  10. In the “Control” folder left click or tap on the “Class” folder.
  11. In the “Class” folder left click or tap on the “{4D36E965-E325-11CE-BFC1-08002BE10318}” folder.
  12. Now on the right side panel look for “UpperFilters”
  13. Right click or hold tap on “UpperFilters”
  14. From the menu that pops up left click or tap on “Delete” feature.
  15. Left click or tap on the “Yes” button in the next window to confirm the deletion.
  16. Now do the same for the “LowerFilters” feature and delete it.
  17. Close the “Registry Editor” window.
  18. Reboot your Windows 8.1 operating system.
  19. After the device has rebooted please check if your DVD discs are working for you now.

Second method:

  1. Open your CD/DVD like you do when you want to place a CD or DVD inside.
  2. You will have there a laser head and you will need to clean the area around it.
    Note: It is very important to clean the area around the laser head with a very clean dry material and it is also recommended to clean it with what you use to clean your monitor or with the material you use to clean any kind of eyeglasses.
  3. After you finished cleaning insert the CD/DVD bay back in.
  4. Reboot your Windows 8.1 operating system.
  5. After the device is up and running again eject your CD/DVD bay and insert a DVD in it.
  6. Check and see if you still have issues reading it.

Third method:

  1. If you are only trying to read a single DVD please try with multiple ones.
  2. The DVD you are trying to read might be damaged as well and we will need to check if there is an issue with a specific DVD or the drive itself.
  3. Also if you have a third party burning software that you use you will need to close it or uninstall the software for the duration of this step.
  4. After you uninstalled the software please reboot your Windows 8.1 device.
  5. When the Windows 8.1 device starts place a DVD in the drive and check to see if it can read it.

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These are the steps required in order to fix your CD/DVD drive if it is not reading your DVDs in Windows 8.1. Please write us in the comments section below if you have any additional questions related to this article and we will help you further with your issue.

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