Dell XPS 15 Shutdown Problem in Windows 8.1, 10 Reported

By: Radu Tyrsina
2 minute read

A Dell user has reported on forums that his XPS 15 has shutdown problems in Windows 8.1

xps 15 shutdown problem in windows 8.1
This is not a big and serious problem with Windows 8.1, but it is one that one of my friends has and has asked me to cover it, so more people can get to hear about it. User JDAllan confesses that he has had a lot of struggle especially with finding the right drivers for Windows 8.1, but after that issue has been solved, he still has another small problem to take care of:

Whenever I restart or shutdown, the laptop seems to hang at the point where it is supposed to switch off or reset the power. It goes through the sequence of saying ‘shutting down’ and the screen switches off as it’s supposed to, but the power light stubbornly stays on. If I leave it for about 5 minutes, it will eventually shut down or restart properly, but as I can’t be bothered waiting, I usually force it to switch off by holding the power button down.

It might seem like an innocent issue, but we all know that shutting down your laptop by “force”, holding the power button down – this isn’t the best idea. He also observes that this hasn’t happened with his DELL XPS 15 laptop in Windows 8. A potential solution would be to uninstall video drivers, update BIOS, then download again the chipset and video drivers. Also, after doing all this, a Windows update is recommended.

My friend is having the exact issue, as he also switched recently to Windows 8.1 on his Dell XPS 15. If you know a fix for this, let us know and we will continue to investigate into this issue.

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