FIX: Dell XPS 15 shutdown issues in Windows 10, 8.1

By: Radu Tyrsina
3 minute read
dell xps 15 shutdown issues

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Many Dell users have reported on forums that XPS 15 devices have  shutdown problems in Windows 10, 8.1. Read this guide to learn how you can fix the problem.

This is not a big and serious problem with Windows 10, 8.1, but it is one that one of my friends has and has asked me to cover it, so more people can get to hear about it. User JDAllan confesses that he has had a lot of struggle especially with finding the right drivers for Windows 10, 8.1, but after that issue has been solved, he still has another small problem to take care of:xps 15 shutdown problem in windows 8.1

Whenever I restart or shutdown, the laptop seems to hang at the point where it is supposed to switch off or reset the power. It goes through the sequence of saying ‘shutting down‘ and the screen switches off as it’s supposed to, but the power light stubbornly stays on. If I leave it for about 5 minutes, it will eventually shut down or restart properly, but as I can’t be bothered waiting, I usually force it to switch off by holding the power button down.

It might seem like an innocent issue, but we all know that shutting down your laptop by “force”, holding the power button down – this isn’t the best idea. He also observes that this hasn’t happened with his DELL XPS 15 laptop in Windows 10, 8.

— RELATED: Fix: Windows 10 Shutdown Button Not Working

How to fix shutdown issues on Dell XPS 15

  1. Remove video drivers
  2. Use sleep mode
  3. Use a shutdown command
  4. Disable Fast Startup

1. Remove video drivers

A potential solution would be to uninstall video drivers, update BIOS, then download again the chipset and video drivers. Also, after doing all this, a Windows update is recommended.

2. Use sleep mode

If you still can’t turn off your computer, try putting it in sleep mode first. Then wake it up and instead of just signing in, hit the Shutdown button.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

3. Use a shutdown command

This workaround may seem a bit complicated at first, but follow the instructions below and you should be able to turn off your computer in no time.

  1. Go to Start > type ‘run’ > double click on the first result to launch Run
  2. Enter %SystemRoot%System32Shutdown.exe -s -t 00 -f and hit Enter
    Shutdown button not showing
  3. Your PC should shut down now.

4. Disable Fast Startup

Some users suggested that disabling Fast Startup fixed this problem. So, go to Control Panel > select Power Options > go to Choose what the power button does. Now, simply uncheck Turn on fast startup (recommended). 

Laptop won't shutdown with power button

Then go to Start > Power > hit the Shutdown button.

I have a friend who’s having the exact issue, as he also switched recently to Windows 10 on his Dell XPS 15. If you came across other fixes for this issue, you can list the troubleshooting steps in the comments below.

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Editor’s Note: This post was originally published in October 2013 and has been since updated for freshness, and accuracy.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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