Full Fix: Enter network credentials on Windows 10, 8.1, 7

By: Milan Stanojevic
7 minute read

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If you have a local network, you’re probably sharing files between computers. In order to protect your PC from unauthorized access Windows 10 uses network credentials. This is a decent protection, but several users reported certain issues when asked to enter network credentials on Windows 10.

Fix network credentials problems on Windows 10

Enter network credentials message can appear while trying to access shared drives or directories and prevent you from accessing your files. Speaking of this message, here are some similar issues that users reported:

  • Enter network credentials the username or password is incorrect – This error can appear if your password isn’t correct. This fix this issue, try entering your Microsoft account login credentials.
  • Enter network credentials Windows 8, 7 – This message can appear on almost any version of Windows. If you’re having this problem on Windows 8 or 7, you should know that most of our solutions can be applied to both those systems.
  • Windows 10 network credentials incorrect – Sometimes you might get the message saying that your credentials are incorrect. To fix this issue, you might have to change your security policies.
  • Enter network credentials access is denied – Sometimes you might get Access is denied error message along with network credentials prompt. To fix this problem, try disabling certain services and check if that helps.
  • Enter network credentials shared folder – This error usually occurs when trying to access a shared folder. However, you should be able to fix the problem with one of our solutions.
  • Network credentials asking for password – If you keep getting asked for your network credentials, the issue might be your user account. Simply create a new user account and check if that solves your problem.

 


Solution 1 – Check if your IP addresses are properly assigned

In a local network you probably assign all computers static IP addresses in order to access them easier. According to users, your IP address might be set to automatic, and that can sometimes cause issues with network credentials, therefore be sure to check if IP addresses of your network devices are set to static. To set your IP addresses to static you can always use your router’s built-in software.


Solution 2 – Enter your Microsoft account username and password

Windows 10 relies heavily on your Microsoft account, and since you can use your Microsoft account to sign in to Windows 10, you can also use it to access other network devices in your local network. Users reported that you can fix problems with network credentials simply by entering your Microsoft account username and password instead of your local account’s username and password.


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Solution 3 – Enter computer name in the username field

According to users, you can fix problems with network credentials by entering the name of the computer that you’re trying to access followed by the username.

For example, if the computer you’re trying to access is named Computer1 and you have a user named Mike, you need to enter both computer name and the user name in the user input field. In our example the user name field would be Computer1\Mike. Bear in mind not to enter any slashes before the computer name.


Solution 4 – Use username and password to log in to Windows 10

Users reported that you can’t connect to other network computers if you don’t use a username and password to log in. This limitation mostly affects users that log in to Windows 10 by using a PIN, therefore if you need to access and share files with others, you might want to temporarily stop using PIN code for login.


Solution 5 – Add other PC’s network credentials to Credentials Manager

One way to fix the problems with network credentials is to add the other PC’s credentials to the Credentials Manager. To do that you’ll need to know the name of the computer you want to access, user account name and the password associated with that account. After you get all this information you can add it to Credentials Manager by doing the following:

  1. Press Windows Key + S and enter credentials. Choose Credential Manager from the menu.
    Enter network credentials the username or password is incorrect
  2. Make sure that Windows Credentials is selected. Click Add a Windows credential.
    Enter network credentials Windows 8
  3. Enter the name of the computer you want to access, user name and the password related to that user name.
    Windows 10 network credentials incorrect
  4. Once you’re done click OK.

After adding the other computer’s information to the Credentials Manager you should be able to access it without any problems.


Solution 6 – Change Advanced sharing settings

Few users reported that you can fix problems with network credentials by changing the Advanced sharing settings. To do that follow these steps:

  1. Click the network icon in the Taskbar and choose Network & Internet settings.
    Enter network credentials Windows 7
  2. Click on Sharing options.
    Network credentials asking for password
  3. Find your network profile and go to the HomeGroup connections section. Make sure that Allow Windows to manage homegroup connections (recommended) is selected.
    Enter network credentials the username or password is incorrect
  4. Click Save changes.

Several users reported that you can fix this problem simply by changing the following Advanced sharing settings:

  1. Open Advanced sharing settings window.
  2. Now expand All Networks section.
    Network credentials asking for password
  3. In the Password protected sharing section, select Turn off password protected sharing. Click Save changes button.
    Enter network credentials the username or password is incorrect

After making these changes, the problem should be completely resolved.

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Solution 7 – Change your security policies

Sometimes Enter network credentials message can appear on your PC due to your security policies. However, you can easily change these policies if you’re an administrator on your PC. To change the security policies, you just need to do the following:

  1. Press Windows Key + R and enter secpol.msc. Now press Enter or click OK.
    Enter network credentials shared folder
  2. When Local Security Policy window opens, in the left pane navigate to Local Policies > Security Options. In the right pane, double-click Accounts: Limit local account use of blank passwords to console logon only.
    Enter network credentials the username or password is incorrect
  3. Now select Disabled from the menu and click on Apply and OK.
    Enter network credentials Windows 8

After making these changes, the problem with this message should be completely resolved and everything will start working again.


Solution 8 – Change your services

According to users, sometimes you might be able to fix Enter network credentials message simply by disabling certain services. This is quite simple, and you can do it by following these steps:

  1. Press Windows Key + R and enter services.msc. Now press Enter or click OK.
    Windows 10 network credentials incorrect
  2. When Services window opens, locate Credential Manager on the list and double-click it.
    Enter network credentials access is denied
  3. The properties window will now appear. Set Startup type to Disabled and click the Stop button to stop the service. Now click Apply and OK.
    Enter network credentials shared folder

Once you stop the service, check if the problem is resolved.


Solution 9 – Set your connection to Private

In case you’re not familiar, there are two types of connections, Public and Private, and whenever you connect to a new network you’ll be asked to configure the network as Public or Private. These two networks use different security policies, and sometimes those policies can cause Enter network credentials message to appear.

Instead of changing individual policies, you should be able to quickly solve this problem by changing your connection type from Public to Private. This is rather simple and you can do it by following these steps:

  1. In the Taskbar, click the network icon and choose Network & Internet settings.
  2. Now select Change connection properties.
    Windows 10 network credentials incorrect
  3. Now set Network profile to Private.
    Enter network credentials access is denied

After doing that, the issue should be completely resolved. Keep in mind that you should use this step only on a secure networks. If you’re on a public network, changing these settings might reduce your security, so keep that in mind.


Solution 10 – Create a new user account

If you’re having problems with Enter network credentials message, you might be able to resolve the problem simply by creating a new user account. This is quite simple and you can do that by following these steps:

  1. Open the Settings app. You can do that quickly by using Windows Key + I shortcut.
  2. When Settings app opens, navigate to Accounts section.
    Enter network credentials Windows 7
  3. Select Family & other people from the left pane. Now click Add someone else to this PC.
    Windows 10 network credentials incorrect
  4. Select I don’t have this person’s sign-in information.
    Enter network credentials access is denied
  5. Choose Add a user without a Microsoft account.
    Enter network credentials shared folder
  6. Enter the desired user name and click the Next button to proceed.
    Network credentials asking for password

After doing that, you’ll have a new user account on your PC. Switch to a new user account and check if the problem still persists. If the issue doesn’t appear on a new account, you might want to consider using your new account instead of your main one.


Solution 11 – Change your user account options

According to users, you might be able to fix Enter network credentials message simply by changing your user account options. To do that, just follow these steps:

  1. Press Windows Key + R and enter netplwiz. Now press Enter or click OK.
    Enter network credentials access is denied
  2. Uncheck Users must enter a user name and password to use this computer. Now click OK and Apply to save changes.
    Enter network credentials shared folder
  3. Restart your PC to apply the changes.
  4. Once you log back in, repeat the same steps, but this time enable the Users must enter a user name and password option and save changes.

After doing that, the problem should be completely resolved and password protection setting will work as it should.

Problems with network credentials can sometimes be hard to fix, but we hope that you managed to fix them after using one of our solutions.


Editor’s Note: This post was originally published in August 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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