Fixed: Epic Games launcher unsupported graphics card error

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services... Read more
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  • Epic Games launcher unsupported graphics card error usually occurs due to corrupted launcher files or Windows incompatibility.
  • Try to update your GPU and display driver if using an integrated GPU to fix the error.
  • Forcing the app to open with the OpenGL application programming interface has fixed the error on Windows 7 computers.
  • Additionally, use the built-in repair tool or clean install Epic Games Launcher to fix the error as described below. 
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Epic Games launcher is required to launch and play popular games from the developer, such as Fortnite. However, for some users, opening the launcher shows the unsupported graphics card error.

In some other cases, users can’t access their account for other reasons.

Epic Games has acknowledged the error on the Windows 7 system. However, it can occur on newer versions of Microsoft OS, including Windows 10. The reason for the error includes corrupted game files and incompatibility problems.

No matter if you’re experiencing a graphics card error or a process error when trying to access your Epic Games account, it is frustrating nonetheless.

If you are stuck with this error, this is the article you need. In this article, we have listed a few troubleshooting steps to help you fix the Epic Games launch unsupported graphics card error.

How do I fix the Epic Games launch unsupported graphics card error?

1. Update GPU drivers 

For many users, disabling their dedicated GPU and then opening the Epic Games launcher has resolved the issue. Enabling the dedicated GPU again results in the unsupported graphics card error. 

If you are in the same boat, this could be due to a graphic card driver glitch. To resolve the issue, try updating your GPU to the latest version of the Nvidia driver. While you can manually update the GPU and display driver, driver updater utilities like DriverFix can help you automate this process.

To make sure that everything goes smoothly and avoid any kind of GPU driver errors, be sure to use a complete driver update assistant that will solve your problems with just a couple of clicks, and we strongly recommend DriverFix. Follow these easy steps to safely update your drivers:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The application will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.


2. Force open the launcher with OpenGL

  1. Exit the Epic Games launcher completely. Open Task Manager and check if any process related to Epic Games is running. End all the processes related to the launcher.
    unsupported graphics card error
  2. Right-click on the Epic Games Launcher shortcut on your desktop.
  3. Choose Properties.
  4. In the Shortcut tab, at the end of the Target line, add -opengl. It will look something like this after adding the line:
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -opengl
  5. Click Apply and OK to save the changes.

This modification will force the launcher to open with compatibility settings. Try to launch the launcher and check if the unsupported graphics card error is resolved.

3. Boot in Clean Boot mode to find third-party software conflict 

Start in Clean Boot mode 

  1. Press the Windows key + R to open Run.
  2. Type msconfig.msc and click OK. This will open the System Configuration window.
  3. Open the Services tab in the System Configuration window.
  4. Check Hide all Microsoft service box. This will hide all the essential Microsoft services.
  5. After you have hidden the Microsoft services, click the Disable All button. 
  6. Open the Startup tab and click on Open Task Manager.
  7. In Task Manager, open the Startup tab. Disable all the apps-enabled startups, one by one.
  8. In the System Configuration window, click Apply and OK to save the changes. 
  9. Click the Restart Now button when the prompt appears. 

Your PC will now restart in Clean Boot mode. In Clean Boot, the PC starts with only essential Windows services and all the other third-party services disabled.

This helps determine if a third-party software installed on your system is causing conflict and triggering the unsupported graphics card error.

For troubleshooting, launch Epic Games launcher and check if the error persists. If not, you may have a third-party app that is triggering the error due to some issues. Apps like ActivInspire, Duet, and other display-related and screen-sharing apps are the known causes of this error.

Uninstall third-party apps 

  • Press the Windows key + R.
  • Type appwiz.cpl and click OK.
  • In the Control Panel, locate apps like Duet or ActivInspire and click Uninstall. Confirm the action to remove the app.

After the app is uninstalled, restart your PC and check for any improvements. The usual suspects for this error are programs that work with your display.

4. Repair Epic Games Launcher 

  1. Click on Start and search for control
  2. Click on the Control Panel from the options.
  3. Go to Programs and then click on Programs and Features.
  4. Locate and select the Epic Games Launcher from the list.
  5. Click the Repair button on the top left corner. This will launch Epic Games Launcher setup screen.
  6. Choose the repair option and follow on-screen instructions to find and fix issues with the launcher.

Once the repair is complete, relaunch Epic Games Launcher and check if the error is resolved. 

5. Install Platform Update for Windows 7

  1. Go to Microsoft Download Center for Platform Update for Windows 7 page.
  2. Choose your language and click the Download button.
    unsupported graphics card error
  3. Choose the installer depending on your operating systems, such as 32-bit or 64-bit, and click Next.
  4. The download will begin. Once complete, run the downloaded installer and follow on-screen instructions to install the update for your Windows 7 PC.

After installing the update, restart your PC. After the restart, relaunch Epic Games Launcher and check if the error unsupported graphics card is resolved. 

Make sure to remove the -openGL from the launcher shortcut target line if you have installed the Windows Platform update.

6. Uninstall Epic Games Launcher 

  1. Press the Windows key + R to open Run.
  2. Type control and click OK to open the Control Panel.
  3. Go to Programs and click on Programs and features.
    unsupported graphics card error
  4. Locate and click on the Epic Games Launcher. Click on Uninstall.
  5. Click Yes and then follow on-screen instructions to uninstall the program.

Once uninstalled, restart your PC. After the restart, download and install the latest version of Epic Games Launcher. Launch the app and check if the unsupported graphics card error is resolved.

The Epic Games Launcher unsupported graphics card error on Windows 7 can occur due to GPU drive incompatibility, third-party software conflict, corrupted launcher files.

To fix the error, update GPU drivers, repair the installation or reinstall the launcher.