- If you get a message saying There was an error logging you in Epic Games, your connection to the server was prohibited.
- Firstly, if you can't sign into the Epic Games store, you need to check the server status.
- You should also make sure that your login credentials are the correct ones indeed.
- One other thing you can do is reinstall your Epic Games launcher, in case it caused the problem.
Epic Games is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG. As such, it goes without saying that the owners developed their own client, called the Epic Games Launcher.
You can use the Epic Games launcher to purchase and download games, as well as chat with other users. More so, you can manage your game library, and read up on the latest news regarding the Epic Store.
Your information is secured via logging in with an account and password which you must first create. However, some users have reported that they have problems with the process.
Stay safe with the two-factor authentication
Your Epic Games account might have been compromised by a hacker or due to a data breach in Epic’s database. If you suspect that any of these has happened, quickly reset your password to get your account back.
Keep in mind that you can set up two-factor authentication and connect your phone number and email to the Epic account.
You can also use an Authenticator App in that regard. Rest assured that nobody will be able to log into your account even if they know the credentials.
What to do in order to get into your Epic account?
1. Check Epic Games servers
Before trying any fixes, you should head over to the Epic Store website and check the server status. The company performs server maintenance regularly, and the servers are offline during the maintenance process.
More so, the website also lets users know whether there are any unexpected issues that caused the servers to shut down.
You can see the availability of all current games on the website. Additionally, you can click on the game to expand a list containing information about the login, servers, and other game services.
Besides the current server status of every online game in the Epic Game Store, the website also shows you past reported incidents to keep you updated with possible data breaches or other problems.
The Epic servers in your area might be down, but that doesn’t mean that they are offline worldwide. You can actually check if that’s the case by using a VPN such as PIA.
After downloading and installing this VPN, you will be able to change your location. Then, you can check the Epic website again to see if the servers are down for that location as well.
This way, you’ll find out if it’s a regional problem or a local one. Regional problems usually get solved faster because they affect a larger number of customers.
2. Make sure that your credentials are valid
- Open your Epic Games Launcher and go to the log in section.
- Select Sign in with Epic Games.
- Then, select Forgot Your Password.
- Next, in the Email Address field, type in the mail associated with your account.
- Click Send Email.
- Follow the instructions in the mail to reset your password.
If you can’t log in to your Epic Games account, it might be because you don’t remember the password correctly, or your credentials have been changed.
You know that this is the case when you get the following error message:
Sorry, the credentials you are using are invalid
If some time has passed since you’ve last used your Epic Games account, there is a chance you may have forgotten the credentials.
There is also the possibility of a data breach that resulted in a compromised account. Either way, you can easily recover your password if you have access to the email you used to create the account.
3. Make sure you’re not logged in on another PC
Some gamers use multiple devices to play games from the Epic Games Launcher, especially those visiting Internet Cafés. This is a known issue, so make sure you log out of all PCs before trying to log into a new one.
For obvious reasons, the Epic launcher won’t automatically disconnect you from a device you’re already logged on if you’re trying to log in from another place.
This is done so that you don’t accidentally disconnect in the middle of a game and lose your progress, or lose your rank in competitive online matches.
Check your other devices and make sure you’re logged out everywhere before trying to log in again.
4. Delete the launcher’s webcache
- First, exist the Epic Games Launcher.
- Press the Windows Key + R and type in %localappdata%, then press Enter.
- In the File Explorer Window, open the Epic Games Launcher folder.
- Then, open the Saved folder.
- Next, right-click on the webcache folder then select Delete.
- If you find a folder called webcache_4147, delete it as well.
- Then, restart your device.
4. Repair your Epic Games launcher
- Press Windows Key + R.
- Type in appwiz.cpl.
- Select Epic Store Launcher.
- Right-click it and choose Repair.
- Follow the instructions.
- After, restart your device.
Your Epic Games launcher might have some errors, so it is best to reinstall the software. This will likely fix the problem.
The Epic Games store accepts other accounts
Did you know that you can sign into the Epic Games Store without using an Epic account? The store offers you lots of different log-in options.
Thankfully, if you don’t have any progress saved on your Epic account but you’re having difficulties logging into it, there are a few tips that you should know about.
You can sign in using Xbox live, Google, Facebook, Playstation Network, or even a Nintendo account. The Epic Games Store has integration with all of these, which works in your favor.
You’ve seen above all the main reasons why you may have issues logging into the Epic Games Store client. Now that you are aware of all the possible causes, it should be easy for you to know what troubleshooting steps to take.
Even if you finally manage to connect to the Epic Games launcher, other issues can still occur. Many users reported that their launcher doesn’t download the games. Here’s a thorough article dedicated to fixing the download problem.
That’s about it. Now you know how to fix Epic Games launcher log-in problems. The solutions detailed above are straightforward and comprehensive.
If you have any other troubleshooting tips in mind, please let us know in the comments section below.
Frequently Asked Questions
There are a number of reasons why your Epic Games Store client cannot download games, and we’ve covered them all in this detailed article dedicated to fixing download issues on the Epic Games Store.
The Epic Games Store is a client that acts as an interface between your PC and Epic Games’ catalog of games. Learn more about it in our quick article dedicated to the Epic Games Store.
If you encounter a Something went wrong error message when launching the Epic client, you can get rid of it by reading our useful article on this topic.