Epic Games is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG. As such, it goes without saying that the owners developed their own client, called the Epic Games Launcher.
You can use the Epic Games launcher to purchase and download games, as well as chat with other users. More so, you can manage your game library, and read up on the latest news regarding the Epic Store.
Your information is secured via logging in with an account and password which you must first create.
However, some users have reported that they have problems logging into the Epic Games Launcher:
What’s up with the servers? Civ VI cannot play multiplayer while #EpicGamesStore is offline.
Why can’t I log into my Epic Games account?
1. The Epic Games servers may be down
Before trying any fixes, you should first head over to the Epic Store website and check the server status. Epic Games performs frequents server maintenance which they usually announce beforehand.
More so, the website also lets users know whether there are any unexpected issues that caused the servers to shut down.
2. The credentials you are using are invalid
If some time has passed since you’ve last used your Epic Games account, there is a chance you may have forgotten the credentials. Simply perform a password recovery and reset your password to something you can easily remember.
You know that this is the case when you get the following error message:
Sorry, the credentials you are using are invalid
3. You may be logged in from another PC
Some gamers use multiple PCs to play games from the Epic Games Launcher, such as those visiting Internet Cafes. This is a known issue, so make sure you log out of all PCs before trying to log into a new one.
4. You recently changed your password
If you recently performed a password reset or a password change, it can take some time until the changes take effect. As such, wait a bit longer before trying to log in again.
5. Your Epic Games launcher may be faulty
If this is the case, consider re-installing it:
- Press Windows + R
- Type in appwiz.cpl
- Select Epic Store Launcher
- Right-click it and choose Uninstall
- Download a fresh new copy from the Epic Games website.
These are the main reasons why you may have issues logging into the Epic Games Store client. Now that you are aware of all the possible causes, it should now be easy for you to know what troubleshooting steps to take.
If you have experienced login issues with the Epic Games Store, tell us how you managed to bypass the issue by leaving us a message in the comments section below.
FAQ: Learn more about the Epic Games Store
- Why can’t I download games through the Epic Games Store?
There are a number of reasons why your Epic Games Store client cannot download games, and we’ve covered them all in this detailed article.
- What is the Epic Games Store?
The Epic Games Store is a client that acts as an interface between your PC and Epic Games’ catalog of games.
- Why can’t I launch the Epic Games client?
If you encounter a Something went wrong error message when launching the Epic client, then you need to read this article.
Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.