5 quick fixes for your Epic Games login woes

by Teodor Nechita
Teodor Nechita
Teodor Nechita
Software Managing Editor
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related. When not working, you may usually find him either... read more
Affiliate Disclosure
  • If you get a message saying There was an error logging you in Epic Games, it's possible there's a server issue.
  • It's advised to check if your login credentials are correct if you encounter this problem.
  • One other thing you can do is reinstall your Epic Games launcher when the issue persists.
epic games store can't login

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Epic Games is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG. As such, it goes without saying that the owners developed their own client called the Epic Games Launcher.

You can use the Epic Games launcher to purchase and download games, as well as chat with other users. More so, you can manage your game library, and read up on the latest news regarding the Epic Store.

Your information is secured via logging in with an account and password which you must first create. However, some users have reported that they have problems with the process.

Why can’t I log into my Epic Games account?

There are many reasons for this problem, and to understand them, we need to take a look at related issues:

  • If your Epic Games account is not found, it’s posible that you didn’t enter your credientials correctly. It’s also possible that your account was compromised.
  • In case you’re using Google or Facebook to login , check your network connection and login data.
  • Many users reported that they are stuck in offline mode because they can’t login to Epic Games. This is most likely due to server issues.

How can I enable the two-factor authentication for Epic Games?

Your Epic Games account might have been compromised by a hacker or due to a data breach in Epic’s database. If you suspect that any of these has happened, quickly reset your password to get your account back.

Keep in mind that you can set up two-factor authentication and connect your phone number and email to the Epic account.

You can also use an Authenticator App in that regard. Rest assured that nobody will be able to log into your account even if they know the credentials.

What can I do if Epic Games sign in has failed on Windows 10 & 11? 

1. Check Epic Games servers

  1. Visit the Epic Games Public status page.
  2. Check if there are problems with any of the services.
  3. If there’s issue with any of them, you’ll have to wait for it to be sorted.

The Epic servers in your area might be down, but that doesn’t mean that they are offline worldwide. You can check if that’s the case by using a VPN such as PIA.

2. Make sure that your credentials are valid

  1. Open your Epic Games Launcher and go to the log in section.
  2. Select Sign in with Epic Games.
  3. Then, select Forgot Your Password.
  4. Next, in the Email Address field, type in the mail associated with your account.
  5. Click Send Email.
  6. Follow the instructions in the mail to reset your password.

If you can’t log in to your Epic Games account, it might be because you don’t remember the password correctly, or your credentials have been changed.

You know that this is the case when you get the following error message:

Sorry, the credentials you are using are invalid

If some time has passed since you’ve last used your Epic Games account, there is a chance you may have forgotten the credentials.

There is also the possibility of a data breach that resulted in a compromised account. Either way, you can easily recover your password if you have access to the email you used to create the account.

Note icon
If you recently performed a password reset or a password change, it can take some time until the changes take effect. As such, wait a bit longer before trying to log in again.

3. Make sure you’re not logged in on another PC

  1. Make sure that you’re not signed in to another PC/device with your Epic Games account.
  2. If you are, log out and try again.
  3. It’s always a good practice to log out from your account, so be sure to do it in order to avoid problems such as this.

4. Delete the launcher’s webcache

  1. First, exist the Epic Games Launcher.
  2. Press the Windows key + R and type in %localappdata%, then press Enter.
  3. Open the Epic Games Launcher folder.
  4. Then, open the Saved folder.
  5. Next, right-click on the webcache folder then select Delete.
  6. If you find a folder called webcache_4147, delete it as well.
  7. Then, restart your device.

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This solution can also help with other problems, such as Epic Games Launcher api-ms-win-downlevel-kernel32 error message.

5. Repair your Epic Games launcher

  1. Press Windows key + R.
  2. Type in appwiz.cpl.
  3. Select Epic Store Launcher.
  4. Right-click it and choose Repair.
  5. Follow the instructions.
  6. After, restart your device.

Your Epic Games launcher might have some errors, so it is best to reinstall the software. This will likely fix the problem. In case you’re having issues, read our Can’t uninstall Epic Games Launcher guide for more information.

What do I do if Epic Games sign in has failed on Windows 11? 

This is most likely a server-side or application issue, and the problem has been reported on various versions.

Since this isn’t an issue related to the operating system, you can use all solutions from this guide on Windows 11 as well. It’s also advised to check for Epic Games login error id so you can research the issue on your own.

Does Epic Games store accept other accounts?

Did you know that you can sign into the Epic Games Store without using an Epic account? The store offers you lots of different log-in options.

Thankfully, if you don’t have any progress saved on your Epic account but you’re having difficulties logging in to it, there are a few tips that you should know about.

You can sign in using Xbox live, Google, Facebook, Playstation Network, or even a Nintendo account. The Epic Games Store has integration with all of these, which works in your favor.

You’ve seen above all the main reasons why you may have issues logging into the Epic Games Store client. Now that you are aware of all the possible causes, it should be easy for you to know what troubleshooting steps to take.

Other issues can occur with this client, and if you’re having problems with your graphics card, we suggest reading our Epic Games launcher unsupported graphics card error.

That’s about it. Now you know how to fix Epic Games launcher log-in problems. The solutions detailed above are straightforward and comprehensive.

In case you’re having additional problems, you can always visit our Epic Store not working guide for more in-depth solutions.

If you have any other troubleshooting tips in mind, please let us know in the comments section below.

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