Can’t get into your Epic account? Here’s how to fix this issue


Teodor Nechita
by Teodor Nechita
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Can't login epic games launcher

Epic Games Is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG.

As such, it goes without saying that the owners developed their own client, called the Epic Games Launcher.

You can use the Epic Games launcher to purchase and download games, as well as chat with other users.

More so, you can manage your game library, and read up on the latest news regarding the Epic Store.

You information is secured via logging in with an account and password which you must first create.

However, some users have reported that they have problems logging into the Epic Games Launcher:

I get this message whenever I try to log into my account either online or on the client: “There was a communication issue while contacting the account server. Please try again later.” plz help i just want to play… It happens every so often but usually when I restart my PC if fixes it

Reasons why you can’t log into your Epic Games account

1. The Epic Games servers may be down

Before trying any fixes, you should first head over to the Epic Store website and check the server status.

Epic Games performs frequents server maintenance which they usually announce beforehand.

More so, the website also lets users know whether there are any unexpected issues that caused the servers to shut down.

2. You may have entered the credentials wrong

If some time has passed since you’ve last used your Epic Games account, there is a chance you may have forgotten the credentials.

Simply perform a password recovery and reset your password to something you can easily remember.

3. You may be logged in from another PC

Some gamers use multiple PCs to play games from the Epic Games Launcher, such as those visiting Internet Cafes.

This is a known issue, so make sure you log out off all PCs before trying to log into a new one.

4. You recently changed your password

If you recently performed a password reset or a password change, it can take some time until the changes take effect.

As such, wait a bit longer before trying to log in again.

5. Your Epic Games launcher may be faulty

If this is the case, consider re-installing it:

  1. Press Windows + R
  2. Type in appwiz.cpl
  3. Select Epic Store Launcher
  4. Right-click it and choose Uninstall
  5. Download a fresh new copy from the Epic Games website.

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