Can’t get into your Epic account? Here’s how to fix this issue

Teodor Nechita
by Teodor Nechita
Software Managing Editor
Last update:
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  • IF you get the there was an error logging you in Epic Games error, your connection to the server was prohibited.
  • Firstly, if you can't sign into the Epic Games store you need to check the server status.
  • You should also make sure that your Epic Games login credentials are correct.
  • One other thing you can do is reinstall your Epic Games launcher, in case it caused the problem.
Can't login epic games launcher
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Epic Games is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG. As such, it goes without saying that the owners developed their own client, called the Epic Games Launcher.

You can use the Epic Games launcher to purchase and download games, as well as chat with other users. More so, you can manage your game library, and read up on the latest news regarding the Epic Store.

Your information is secured via logging in with an account and password which you must first create.

However, some users have reported that they have problems logging into the Epic Games Launcher:

What’s up with the servers? Civ VI cannot play multiplayer while #EpicGamesStore is offline.

Why can’t I log into my Epic Games account?

1.The Epic Games servers might be down

Before trying any fixes, you should first head over to the Epic Store website and check the server status. Epic Games performs frequents server maintenance which they usually announce beforehand.

More so, the website also lets users know whether there are any unexpected issues that caused the servers to shut down.

The Epic servers for your area might be down, thus you won’t be able to access them. In order to find out if the servers are down globally or just for your region, you need to us a VPN.

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2. The credentials you are using are invalid

If some time has passed since you’ve last used your Epic Games account, there is a chance you may have forgotten the credentials. Simply perform a password recovery and reset your password to something you can easily remember.

You know that this is the case when you get the following error message:

Sorry, the credentials you are using are invalid


3. You may be logged in from another PC

Some gamers use multiple PCs to play games from the Epic Games Launcher, such as those visiting Internet Cafes. This is a known issue, so make sure you log out of all PCs before trying to log into a new one.


4. You recently changed your password

If you recently performed a password reset or a password change, it can take some time until the changes take effect. As such, wait a bit longer before trying to log in again.


5. Your Epic Games launcher may be faulty

  1. Press Windows Key + R.
  2. Type in appwiz.cpl.
  3. Select Epic Store Launcher.
  4. Right-click it and choose Uninstall.
  5. Download a fresh new copy from the Epic Games website.

Your Epic Games launcher might have some errors, so it is best to reinstall the software. This will likely fix the problem.


These are the main reasons why you may have issues logging into the Epic Games Store client. Now that you are aware of all the possible causes, it should now be easy for you to know what troubleshooting steps to take.

If you have experienced login issues with the Epic Games Store, tell us how you managed to bypass the issue by leaving us a message in the comments section below.

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Frequently Asked Questions

  • There are a number of reasons why your Epic Games Store client cannot download games, and we’ve covered them all in this detailed article.

  • The Epic Games Store is a client that acts as an interface between your PC and Epic Games’ catalog of games. Learn more about it in our quick article dedicated to the Epic Games Store.

  • If you encounter a Something went wrong error message when launching the Epic client, you can get rid of it by reading this useful article dedicated to fixing the problem.

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The fortnite account I Use, used to have a different name. When I got my fortnite ACCOUNT I changed the name but when I try to log into My EPIC-GAMES account it shows the accounts old name and Different daTa. Due to this I cant AQuite 2fa, do events like the Reboot a friend event, and more. Does anu Know why this All happens?

I have tried numerous times to create an epic account and it’s saying my information is wrong or already logged in not sure how to fix this problem

I tried to make a Epic Games account for my son and now Epic keeps telling me to create an account and wont let me sign in.