Face recognition not working on Windows 10/11 [ULTIMATE FIX]

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Face recognition is security technology that protects your PC, but many users reported that Windows 10 face recognition isn’t working for them. This can be a problem and leave your PC vulnerable, so in today’s article, we’ll show you how to fix this issue.

Background: Surface Pro 4 with Windows 10, domain joined. Facial recognition worked for over six months. Then some updates were pushed out and it stopped working.

What to do if face recognition won’t work on Windows 10?

1. Reset Face Recognition Settings

  1. Press the Windows Key + I buttons together to open the Settings app.
  2. Click on Accounts and then the Sign In option.
    accounts windows 10 face recognition not working
  3. Go to Face Recognition option then select Remove.
  4. Click on Get Started and follow the onscreen instruction to set up face recognition again.
  5. Restart your computer.

2. Reinstall drivers

  1. Press the Windows key + X buttons together, and select Device Manager.
    device manager facial recognition not working
  2. Locate Biometric Devices in Device Manager.
  3. Right-click on the device then select the Uninstall option.
    uninstall device face recognition problems
  4. Select the Scan for hardware changes icon. This will update your drivers.
    scan for hardware changes windows 10 face recognition not working

3. Restore older driver

  1. Open the Device Manager.
  2. Click on System Devices and then Surface Camera Windows Hello.
  3. Click on the Driver tab and then click on the Roll Back Driver button.
    driver rollback face recognition problems

4. Turn on/Enable Biometrics

  1. First, press the Windows Key + R, type gpedit.msc and press the Enter key.
    gpedit run window windows 10 face recognition not working
  2. Then, click on Computer Configuration and then on Administrative Templates.
    administrative templates windows 10 face recognition not working
  3. Also, click on Windows Components then Biometrics.
    biometrics windows 10 face recognition not working
  4. Now, double click on Allow the use of biometrics option in the setting.
    allow the use of biometrics windows 10 face recognition problems
  5. Select the Enabled option.
  6. Now, click on Apply then click OK.
    enable allow use of biometrics windows 10 face recognition not working
  7. Also, click Allow users to log on using biometrics option.
  8. Click on Apply then click OK.
  9. Restart your computer and see if this the problem persists.

There you go, four simple solutions that can help you if Windows 10 face recognition isn’t working. Feel free to try them all, and let us know in the comments section if our solutions were helpful to you.


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