Fai.music.metaservices is down for Windows 7 users [HERE’S WHY]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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fai.music.metaservices.microsoft.com is down

Many Windows 7 users reported that fai.music.metaservices.microsoft is not working on their machines.

As a quick reminder, back in January, Microsoft decided to discontinue support for Windows Media Player and Windows Media Center on Windows 8.1 and Windows 7 PCs.

This explains why many users are now experiencing this problem.

Microsoft says that users can’t view metadata such as title, genre, and artists for songs simply because the metadata hasn’t been updated:

Going forward, you may be unable to view information (metadata) such as the title, genre, and artist for songs, and the director, actors, and cover art for movies in Windows Media Center and Windows Media Player. […] Microsoft decided to discontinue this service. This means that new metadata won’t be updated on media players that are installed on your Windows device. However, any information that’s already been downloaded will still be available.

The good news is that, as Microsoft confirms, this change doesn’t affect the media player’s main functionalities such as playback, navigating collections, and media streaming. Only the features that require downloading new metadata are affected.

Is this a way to force users to update to Windows 10?

Microsoft announced that Windows 7 users would not be able to view metadata on Windows Media Player back in January.

The fact that these features became unavailable shortly after the May Update was rolled out made many users wonder if Microsoft did that on purpose so as to force them to upgrade to Windows 10.

As one user puts it:

This is just to push everyone to win10.
The service works only on win10 so this decision by microsoft falls in line with groove music and the only way to rip an audio cd is with wmp on win10 or add the information manually.
What will be next, not supporting lan, wifi, sound devices, video cards and other new hardware to force us to by only win10 certified devices from MC?

The rage over discontinuing fai.music.metaservices.microsoft.com is understandable. Windows 7 is still a very popular operating system and limiting its features could mean what users say: forcing everyone to update to Windows 10.

There are ways to keep using your Windows 7 forever, but as you can see, this also depends on Microsoft’s decisions.

What’s your stance on this situation? Let us know in the comments below.


  • Simple greed over customer care. The fact that it works with windows 10 but not 7 even though the program is the same, reveals that it is a direct attack on windows 7 users. It is blatant greed and discrimination. Oh and you know that expensive Zune device you purchased, Album info will no longer work on that ether.