- If you get a message that says a fatal error occurred preventing product use from your printer, a certain HP app may be the cause.
- You can opt for restoring your system to a healthier state by relying on a professional tool.
- Another solution is to make some changes in the Hardware section from the Control Panel menu.
- When the HP printer displays a fatal error during installation, you can fix it by modifying the Spooler service settings.
Whether you are trying to connect your HP printer to your Windows PC for the first time or after a clean install, you need to install the HP Printer driver first to get started with the printing process.
Like most of the hardware peripheral devices, HP printer also needs you to install appropriate drivers first.
Sometimes the drivers may automatically install themselves after connecting the printer via USB cable other times you may need to download that specific printer driver and install it manually.
In both situations, the process of installing HP printer is easy and won’t take more than a few minutes.
However, for some users, things may get complicated. Some users have reported that the Windows PC displays a message that says a fatal error occurred preventing product use.
This usually happens if the computer fails to detect the printer driver. There are a couple of ways to fix this error and get your printer working again.
In this article, we have listed all the possible HP printer driver fatal error codes and a few quick solutions to fix them.
Some of the common HP printer driver errors include:
- Fatal error – It is usually caused because the computer does not recognize the printer driver
- Error A fatal error occurred preventing product use – Users claim that this error comes with a message that suggests they restart their computer, and run this installer again
- The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver – This error has as main cause missing drivers for that particular driver
- Fatal Error 2753 — MSI.dot4wrp – Some users reported that this error appeared on their Windows 32-bit edition and the HP update utility generated the alert message
How can I fix HP Printer driver fatal errors?
1. Disable HP Smart Install
- On your printer screen, go to Setup then Service.
- Open HP Smart Install and make sure the feature is disabled.
- Now try to install the driver and see if disabling the feature resolved the error.
HP Smart Install is a software application that comes bundled with HP Printers. Although HP no longer supports this software, if installed on any computer, it can create issues with driver installation.
So, if you are facing a printer error while installing HP Printer drivers, disabling HP Smart Install option will fix the issue. Follow the steps above to disable HP Smart Install.
2. Run Windows Troubleshooter
- Open Settings. Click on Update and Security.
- Open the Troubleshoot tab. Under Get up and running, select Printer. Click on Run the Troubleshooter button to proceed.
- The troubleshooter now runs the diagnostic check on all the common problems that may affect printer function such as Spooler printer feature etc.
- If found, it will ask you to apply the recommended settings to fix the problem.
Windows 10 has a built-in troubleshooter that helps the users in case something stops working. The troubleshooter can find and fix many common problems with your PC.
If you keep getting an HP fatal error during installation, close the troubleshooter and proceed with the next steps.
3. Restore system to an earlier point
3.1. Perform System Restore manually
- Type System Restore in Cortana/Search bar and select Create a System Restore Point.
- Click on the System Restore button and click Next.
- In the System Restore window, check Show more restore points option. This will display all the Restore Points available on your local drive.
- Select the most recent one or the one before that and click OK.
Follow the on-screen instructions, and after a few minutes, the system will be restored to your select point. Try to use the printer again to see if it is working.
If you are lucky and have created a System Restore Point, you can restore your PC to an earlier point where the PC and the printer were working perfectly fine.
3.2. Use a great software
A high-quality software can help you repair Windows 10 by removing corrupted files and restoring your system to its healthiest state. This way you can also prevent future errors.
- Download and install Restoro.
- Launch the application.
- Wait for the application to find any system stability issues and possible malware infections.
- Press Start Repair.
- Restart your PC for all the changes to take effect.
4. Disconnect and reconnect the printer
When your HP printer displays a fatal error during installation, the culprit can be a USB port, which’s causing this annoying problem.
In this particular situation, you can go for a simple solution like disconnecting and reconnecting the printer. Users have claimed that this basic procedure solved the issue.
So, turn off the printer and disconnect it from your computer. Wait for a few seconds and reconnect the printer again but this time use a different USB Port.
5. Remove the printer from Control Panel
- Open Control Panel. If you don’t know how to do it, simply type Control Panel in the Cortana search bar and select it from the results.
- Under Hardware and Sound, click on View devices and printers.
- Select any of the listed HP Printer and click on Remove device.
- Restart the computer once it is removed.
- Press Windows Key + R, and type the command below, and hit OK:
- This will open the Printer Server Properties window. Click on the Drivers tab, select any listed HP printer and click the Remove button.
- Select Remove driver and driver package option and click OK.
This solution involves removing any listed printer from the Control Panel. You also need to remove all the drivers for the printers that may have been installed on your computer.
Try installing the driver again to see if the HP error is resolved. If not, restart the computer and try again.
6. Stop Print Spooler service
- Open Run dialogue box by pressing Windows key + R. Type the line below and hit Enter:
- This will open the Services window. Look for Print Spooler in the list.
- Right-click on Printer spooler and select Stop. Close Services window.
- Open Run dialogue box again and type Spool and hit enter.
- Delete everything in that folder. If asked for administrator permission, click OK.
- Open Services window again using the Run dialogue box and start Print spooler service. Right-click and select Start.
Another solution to get rid of the printer message error is to stop the Print Spooler service from the Services window. After that, you need to delete all the files in the Spool folder.
Rerun the driver installation package and check for any improvements.
Frequently Asked Questions
One method that can help you is to perform a system restore on Windows 10. See in this article other great solutions for fixing fatal errors when installing HP printer drivers.
This situation requires you to perform a Hard Reset. Find out more about troubleshooting the issue in this guide that includes quick solutions to fix errors 75.
This is an errors that users usually get when they try to print some documents. Solving it it’s quite easy, just check out this article on how to fix HP printer error code oxc4eb827f.