FIX: Fatal errors when installing HP printer drivers

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
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  • If you get a message that says a fatal error occurred preventing product use from your printer, a certain HP app may be the cause.
  • You can opt for restoring your system to a healthier state by relying on a professional tool.
  • Another solution is to make some changes in the Hardware section from the Control Panel menu.
  • When the HP printer displays a fatal error during installation, you can fix it by modifying the Spooler service settings.
fix fatal error hp printer driver

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Whether you are trying to connect your HP printer to your Windows PC for the first time or after a clean install, you need to install the HP Printer driver first to get started with the printing process.

Like most of the hardware peripheral devices, HP printer also needs you to install appropriate drivers first.

Sometimes the drivers may automatically install themselves after connecting the printer via USB cable other times you may need to download that specific printer driver and install it manually.

In both situations, the process of installing HP printer is easy and won’t take more than a few minutes.

However, for some users, things may get complicated. Some users have reported that the Windows PC displays a message that says a fatal error occurred preventing product use.

This usually happens if the computer fails to detect the printer driver. There are a couple of ways to fix this error and get your printer working again.

In this article, we have listed all the possible HP printer driver fatal error codes and a few quick solutions to fix them.

Some of the common HP printer driver errors include:

  • Fatal error – It is usually caused because the computer does not recognize the printer driver
  • Error A fatal error occurred preventing product use – Users claim that this error comes with a message that suggests they restart their computer, and run this installer again
  • The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver – This error has as main cause missing drivers for that particular driver
  • Fatal Error 2753 — MSI.dot4wrp – Some users reported that this error appeared on their Windows 32-bit edition and the HP update utility generated the alert message

How can I fix HP Printer driver fatal errors?

1. Disable HP Smart Install

  1. On your printer screen, go to Setup then Service.
  2. Open HP Smart Install and make sure the feature is disabled.
  3. Now try to install the driver and see if disabling the feature resolved the error.

HP Smart Install is a software application that comes bundled with HP Printers. Although HP no longer supports this software, if installed on any computer, it can create issues with driver installation.

So, if you are facing a printer error while installing HP Printer drivers, disabling HP Smart Install option will fix the issue. Follow the steps above to disable HP Smart Install.

2. Run Windows Troubleshooter

  1. Open Settings. Click on Update and Security.
  2. Open the Troubleshoot tab. Under Get up and running, select Printer. Click on Run the Troubleshooter button to proceed.
    Troubleshoot HP Printer
  3. The troubleshooter now runs the diagnostic check on all the common problems that may affect printer function such as Spooler printer feature etc.
  4. If found, it will ask you to apply the recommended settings to fix the problem.

Windows 10 has a built-in troubleshooter that helps the users in case something stops working. The troubleshooter can find and fix many common problems with your PC.

If you keep getting an HP fatal error during installation, close the troubleshooter and proceed with the next steps.

3. Restore system to an earlier point

3.1. Perform System Restore manually

  1. Type System Restore in Cortana/Search bar and select Create a System Restore Point.
    System Restore - System Properties
  2. Click on the System Restore button and click Next.
    System Restore Point Select
  3. In the System Restore window, check Show more restore points option. This will display all the Restore Points available on your local drive.
  4. Select the most recent one or the one before that and click OK.

Follow the on-screen instructions, and after a few minutes, the system will be restored to your select point. Try to use the printer again to see if it is working.

If you are lucky and have created a System Restore Point, you can restore your PC to an earlier point where the PC and the printer were working perfectly fine.

3.2. Use a great software

A high-quality software can help you repair Windows 10 by removing corrupted files and restoring your system to its healthiest state. This way you can also prevent future errors.

Windows Update is meant to improve the overall performance of your operating system, integrate new features, and even upgrade the existing ones. However, there are times when certain errors may occur out of the blue.

Thankfully, if you happen to run into such issues, there is a specialized Windows repair software that can help you solve them in no time, and it is called Restoro.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the application to find any system stability issues and possible malware infections.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

After the process is completed your computer should work perfectly fine and you will no longer have to worry about Windows Update errors of any kind.

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Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.

4. Disconnect and reconnect the printer

When your HP printer displays a fatal error during installation, the culprit can be a USB port, which’s causing this annoying problem.

In this particular situation, you can go for a simple solution like disconnecting and reconnecting the printer. Users have claimed that this basic procedure solved the issue.

So, turn off the printer and disconnect it from your computer. Wait for a few seconds and reconnect the printer again but this time use a different USB Port.

5. Remove the printer from Control Panel

  1. Open Control Panel. If you don’t know how to do it, simply type Control Panel in the Cortana search bar and select it from the results.
  2. Under Hardware and Sound, click on View devices and printers.
  3. Select any of the listed HP Printer and click on Remove device.
  4. Restart the computer once it is removed.Printer server properties
  5. Press Windows Key + R, and type the command below, and hit OK: Printui.exe /s
  6. This will open the Printer Server Properties window. Click on the Drivers tab, select any listed HP printer and click the Remove button.
  7. Select Remove driver and driver package option and click OK.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

This solution involves removing any listed printer from the Control Panel. You also need to remove all the drivers for the printers that may have been installed on your computer.

Try installing the driver again to see if the HP error is resolved. If not, restart the computer and try again.

6. Stop Print Spooler service

  1. Open Run dialogue box by pressing Windows key + R. Type the line below and hit Enter: services.msc
  2. This will open the Services window. Look for Print Spooler in the list.
    Print Spooler Stop Services
  3. Right-click on Printer spooler and select Stop. Close Services window.
  4. Open Run dialogue box again and type Spool and hit enter.
  5. Delete everything in that folder. If asked for administrator permission, click OK.
  6. Open Services window again using the Run dialogue box and start Print spooler service. Right-click and select Start.

Another solution to get rid of the printer message error is to stop the Print Spooler service from the Services window. After that, you need to delete all the files in the Spool folder.

Rerun the driver installation package and check for any improvements.

7. Manually install Printer Driver from Device Manager

  1. In the Cortana/search bar, type Device Manager and open it.
  2. Click View and select Show Hidden devices on top.
  3. Find the Printer Queues option and expand it by click on the > / + icon.
  4. Right-click on HP Universal Printing and select Update Driver
  5. In the new dialogue box, you have two options. Select Browser my computer for driver software.
  6. Select Let me pick from a list of available drivers on my computer. It will display the Add printer wizard window.
  7. Next, select the printer driver from the list and click on Next. Wait for the driver installation to complete.
  8. After the installation, close the device manager.

The device manager allows you to disable or enable and install or uninstall drivers for any hardware connected to your computer.

So, if you are facing problems while trying to install HP Printer drivers, you can try to install them manually.

Restart the PC and check if installing the printer driver manually resolved the fatal specific printer error and you are able to use the device.

8. Install the Printer using Windows Printer Driver

  • In the Cortana/Search bar, type Add a Printer, and open Add a Printer or Scanner option.
  • Click on Add a Printer or Scanner button again from the Settings and follow the on-screen instructions to install the printer driver.Windows Photo Viewer not printing

Windows 10 comes with generic drivers for a lot of hardware including display and printers. If you are unable to install the official HP Printer drivers, try to install the printer using the default drivers.

Here is how to do it. Begin by connecting your printer to the computer. There are multiple ways to connect any printer including USB connection, Wireless over Wi-Fi, and Wired connection to your network.

Now print as a sample document to test if the printer driver is successfully installed or not and if the printing error is fixed.

9. Download 32-bit Installer for both 32-bit and 64-bit Windows edition

If you get an alert that says a fatal error occurred preventing product use during your HP printer installation it can be due to the fact that you are using a 64-bit edition of Windows.

In this case, you should try using the 32-bit edition instead. Some users have reported that the 32-bit HP printer driver works flawlessly even on 32-bit edition Windows without the fatal error.

You can download the appropriate 32-bit version driver for your printer from the official HP website.

10. Contact HP Support

  1. Access the official HP website.
  2. If you know the product number (every printer has a unique product number) enter it. If not, select the Autodetect option.
  3. Scroll down to Still need help? Complete the form to save your contact options section.
  4. Click on HP contact options and select Get phone number.

If none of these solutions worked and you are still getting fatal errors, HP support can help you resolve the problem. The customer support agents will try remotely to fix the error.

You can proceed from here and let customer support resolve the error by connecting to your PC remotely.

Printers are an important piece of office equipment and not being to use them can be quite annoying.

If your HP Printer displays the message a fatal error occurred preventing product use while installing the latest drivers, you should be able to fix the problem following the solutions given in this article.

Do let us know the fix that worked for you or if you have a new fix that is not listed in this article in the comments below.

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