FIX: Fatal errors when installing HP printer drivers on PC

Tashreef Shareef
by Tashreef Shareef
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Let me pick from the list of available drivers on my computer

Whether you are trying to connect your HP printer to your Windows PC for the first time or after clean install, you need to install the HP Printer driver first to get started with the printing process.

Like most of the hardware peripheral devices, HP printer also needs you to install appropriate drivers first.

Sometimes the drivers may automatically install itself after connecting the printer via USB cable other times you may need to download that specific printer driver and install it manually.

In both the situation, the process of installing HP printer is easy and won’t take more than a few minutes.

However, for some users, things may get complicated. Some users have reported that the Windows PC displays a fatal error while installing HP printer drivers.

This usually happens if the computer fails to detect the printer driver. There are a couple of ways to fix this error and get your printer working again.

In this article, I have listed all the possible HP printer fatal error problems and a few quick solutions to fix the error.

Some of the common HP printer driver errors include:

  • Fata error. OK
  • Error A fatal error occurred preventing product use
  • The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver
  • Fatal Error 2753 — MSI.dot4wrp

How can I fix HP Printer driver fatal errors?

Solution 1: Disable HP Smart Install

HP Smart Install is a software application that comes bundled with HP Printers. Although HP no longer supports this software, if installed on any computer, it can create issues with driver installation.

So, if you are facing fatal error while installing HP Printer driver, disabling HP Smart Install option will fix the issue. Follow these steps to disable HP Smart Install.

  1. On your printer screen, go to Setup > Service.
  2. Open HP Smart Install and make sure the feature is disabled.
  3. Now try to install the driver and see if disabling the feature resolved the error.

Solution 2: Run Windows Troubleshooter

Windows 10 has a built-in troubleshooter that helps the users in case something stops working. The troubleshooter can find and fix many common problems with your PC.

To troubleshoot your printer, do the following.

  1. Open Settings. Click on Update and Security.
  2. Open Troubleshoot tab. Under “Get up and running” section, select “ Printer.” Click on Run the Troubleshooter button to proceed.
    Troubleshoot HP Printer
  3. The troubleshooter runs the diagnostic check on all the common problems that may affect printer function such as Spooler printer feature etc.
  4. If found, it will ask you to apply the recommended settings to fix the problem.

If the problem persists, close the troubleshooter and proceed with next steps.

Solution 3: Disconnect and Reconnect the Printer

At times, simple solutions like disconnecting and reconnecting the printer can fix the issue.

So, turn off the printer and disconnect from your computer. Wait for a few seconds and reconnect the printer again but this time use a different USB Port. At times, the USB port can also cause annoying errors.

Solution 4: Remove the Printer from Control Panel

The next solution is to remove any listed printer from the Control Panel. You also need to remove any drivers for the printers that may have installed on your computer. Here is how to do it.

  1. Open Control Panel. If you don’t know how to do it, simply type Control Panel in the Cortana/search bar and select it from the results.
  2. Under Hardware and Sound, click on View devices and printers.
    Remove Printer Control Panel
  3. Select any of the listed HP Printer and click on Remove device.
  4. Restart the computer once it is removed.
    Printer server properties
  5. Press Windows Key + R, and type the following command and hit OK.Printui.exe /s
  6. This will open the Printer Server Properties window. Click on the Drivers tab, select any listed HP printer and click the Remove button.
    HP Printer Properties
  7. Select Remove driver and driver package option and click OK.

Try installing the driver again to see if the problem is resolved. If not, restart the computer and try again.

Solution 5: Stop Print Spooler service

Another solution to fix the fatal error while installing the HP printer is to stop the Print Spooler service from the Services window. After that, you need to delete all the files in the Spool folder. Here is how to do it.

  1. Open Run dialogue box by pressing Windows key + R. Type “services.msc” and hit enter.
  2. This will open the Services window. Look for Printer spooler in the list.
    Print Spooler Stop Services
  3. Right-click on Printer spooler and select Stop. Close Services window.
  4. Open Run dialogue box again and type Spool and hit enter.
  5. Delete everything in that folder. If asked for administrator permission, click OK.
  6. Open Services window again using the Run dialogue box and start Print spooler service. Right-click and select Start.

Rerun the driver installation package and check for any improvements.

Solution 6: Manually install Printer Driver from Device Manager

The device manager allows you to disable/enable and install/uninstall drivers for any hardware connected to your computer.

So, if you are facing problems while trying to install HP Printer drivers, you can try to install it manually.

When the computer asks you to connect the USB cable during installation, do the following.

  1. In the Cortana/search bar, type Device Manager and open it.
  2. Click View and select Show Hidden devices on top.
  3. Find the Printer Queues option and expand it by click on the > / + icon.
    Device Manager update driver Printer
  4. Right-click on “HP Universal Printing” and select “Update Driver.
  5. In the new dialogue box, you have two options. Select “Browser my computer for driver software.
    Browse the computer for driver software
  6. Select “Let me pick from a list of available drivers on my computer.” It will display the Add printer wizard window.
    Let me pick from the list of available drivers on my computer
  7. Next, select the printer driver from the list and click on Next. Wait for the driver installation to complete.
  8. After the installation, close the device manager.

Restart the PC and check if installing the printer driver manually resolved the fatal error and you are able to use the printer.

Solution 7: Install the Printer using Windows Printer Driver

Windows 10 comes with generic drivers for a lot of hardware including display and printers. If you are unable to install the official HP Printer drivers, try to install the printer using the default drivers.

Here is how to do it. Begin with connecting your printer to the computer. There are multiple ways to connect any printer including USB connection, Wireless over Wi-Fi and Wired connection to your network.

  • In the Cortana/Search bar, type Add a Printer, and open Add a Printer or Scanner option.
  • Click on Add a Printer or Scanner button again from the Settings and follow the on-screen instructions to install the printer driver.

Now print as sample document to test if the printer driver is successfully installed or not.

Solution 8: Download 32-bit Installer for both 32-bit and 64-bit Windows edition

If you are using a 64-bit edition of Windows and facing the fatal error issue, try to use the 32-bit edition instead.

Some users have reported 32-bit HP printer driver to work flawlessly even on 64-bit edition Windows without the fatal error.

You can download the appropriate 32-bit version driver for your printer from the official HP website.

Solution 9: Contact HP Support

If none of the solution seems working and you are still getting the fatal error, the HP support can help you resolve the problem. The customer support agents connect to your computer remotely and resolve the error if available.

  1. To do this, go to
  2. If you know the product number ( every printer has a unique product number) enter it. If not, select the Autodetect option.
  3. Scroll down to “Still need help? Complete the form to save your contact options” section.
  4. Click on HP contact options and select Get phone number.

You can proceed from here and let the customer support resolve the error by connecting to your PC remotely.

Solution 10: Restore System to an Earlier Point

If you are lucky and have created a System Restore Point, you can restore your PC to an earlier point where the PC and the printer were working perfectly fine.

This is a long shot, but Windows creates a regular system restore point that helps you to restore the PC to an earlier point in time to fix major issues with the computer.

Windows 10 computers usually create a system restore point automatically whenever the user installs a new program or when the PC receives an OS update.

Note: Restore Point uninstalls any programs installed on your computer after the Restore Point was created. But, it does not affect any of the files on your computer.

Here is how to perform System Restore:

  1. Type System Restore in Cortana/Search bar and select Create a System Restore Point.
    System Restore - System Properties
  2. Click on System Restore button and click Next.
    System Restore Point Select
  3. In the System Restore window, check Show more restore points option. This will display all the Restore Points available on your local drive.
  4. Select the most recent one or the one before that and click OK.

Follow the on-screen instructions, and after a few minutes, the system will be restored to your select point. Try to use the printer again to see if it is working.


Printers are important office equipment and not being to use them can be annoying. If your HP Printer is throwing fatal error while installing driver, you should be able to fix the problem following the solutions given in this article.

Do let us know the fix that worked for you or if you have a new fix that is not listed in this article in the comments below.


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