FIX: Couldn’t repair Office 2007/2010/2013/2016

Elsie Otachi By: Elsie Otachi
4 minute read
fix couldn't repair office

Home » FIX: Couldn’t repair Office 2007/2010/2013/2016

Microsoft Office offers a powerful suite of programs that let you do so much like creating documents and spreadsheets, sharing files and folders, and so much more using programs such as Word, Excel, Access, PowerPoint and many others.

Sometimes Office, like other programs, can act up, become unstable or stop working in the normal way. Most people would restart their computers to fix the problem, but if that doesn’t work, you can try repairing it.

But what happens when you couldn’t repair Office?

One of the reasons why this happens is because installation files in your system are corrupted.

Here are some solutions to help you resolve the issue when you don’t know what else to do.

How to resolve Office repair issues on Windows

  1. Install Office updates
  2. Run an easy fix tool
  3. Check if Excel.exe is running and end the process
  4. Uninstall Silverlight and perform a system restore
  5. Check if Office shows in installed programs
  6. Stop and restart Microsoft Office Service
  7. Check if the previous Office client was removed totally then reinstall Office
  8. Get the latest drivers

Solution 1: Install Office updates

Before using any other solution listed here, it is important to ensure that Office is fully updated on your computer. If you still cannot repair Office, and get ‘stopped working’ errors after this installation, try the next solutions.

Solution 2: Run an easy fix tool

When you cannot repair Office, it could be as a result of corrupt system files and/or slow internet connection. As an initial troubleshooting, use an easy fix tool and uninstall Office completely, then try reinstalling Office. Click the Download button from Microsoft to run the easy fix tool.

Solution 3: Check if Excel.exe is running and end the process

  • Right click Start

Couldn’t repair Office

  • Select Task Manager

Couldn’t repair Office

  • Click Processes tab

Couldn’t repair Office

  • Look for Excel.exe
  • Right click on it and click End Process
  • End the process and try the repair again then check if it helps

Solution 4: Uninstall Silverlight and perform a system restore

  • Right click Start

Couldn’t repair Office

  • Select Programs and Features

Couldn’t repair Office

  • Find Microsoft Silverlight, right click and select Uninstall
  • Restart your computer

Once you do the above steps, perform a system restore by doing the following:

  • Click Start
  • Go to the search field box and type System Restore
  • Click Create a restore point in the list of search results

Couldn’t repair Office

  • Enter your administrator account password or grant permissions if prompted to
  • In the System Restore dialog box, click System Restore then Choose a different restore point

Couldn’t repair Office

  • Click Next
  • Click a restore point created before you experienced the problem
  • Click Next
  • Click Finish

To go back to a restore point, do the following:

  • Right click Start

Couldn’t repair Office

  • Select Control Panel

Couldn’t repair Office

  • In the control panel search box, type Recovery

Couldn’t repair Office

  • Select Recovery

Couldn’t repair Office

  • Click Open System Restore

Couldn’t repair Office

  • Click Next
  • Choose the restore point related to the problematic program/app, driver or update
  • Click Next
  • Click Finish

Solution 5: Check if Office shows in installed programs

  • Right click Start

Couldn’t repair Office

  • Select Programs and Features

Couldn’t repair Office

  • Find Office on the list and try repairing the installation

Solution 6: Stop and restart Microsoft Office Service

  • Right click Start

Couldn’t repair Office

  • Select Run

Couldn’t repair Office

  • Type services.msc

Couldn’t repair Office

  • In the Services list, double-click Windows Installer

Couldn’t repair Office

  • In Windows Installer Properties dialog box go to Startup type and click Automatic

Couldn’t repair Office

  • Click Start > Apply > OK to start the software installation

Couldn’t repair Office

Solution 7: Check if the previous Office client was removed totally then reinstall Office

  • Right click Start

Couldn’t repair Office

  • Select Programs and Features

Couldn’t repair Office

  • Click Uninstall a program
  • Ensure there is no Microsoft Office shown in the list.
  • Use the easy fix tool to completely uninstall Office
  • Reinstall Office and see if it helps

Solution 8: Get the latest drivers

  • Click Start
  • Select Settings
  • Select Update & Security
  • Select Windows Update

Couldn’t repair Office

  • Click Check for Updates. Windows will automatically install any pending updates on your computer

Couldn’t repair Office

Update drivers automatically

While updating drivers manually, you can damage your system by choosing and installing the wrong versions. In order to prevent that from the start, we strongly suggest to do it automatically by using Tweakbit’s Driver Updater tool.

This tool is approved by Microsoft and Norton Antivirus and will help you not damaging your PC by downloading and installing the wrong driver versions. After several tests, our team concluded that this is the best automatized solution. Below you can find a quick guide how to do it.

    1. Download and install TweakBit Driver Updater
    2. driver updater starting windowOnce installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.tweakbit driver updater scanning
    3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      tweakbit driver updater scan finished
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some functions of this tool are not free.

Note: If the problem persists after Windows updates, check specific drivers such as the graphics or video card, printer, keyboard and mouse. You can download the drivers or install them directly from the device manufacturer’s website.

If you have a laptop, check with the manufacturer’s website for any updates related to your particular model.

Did any of these solutions help fix the Office repair problem? Let us know in the comments section below.

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