FIX: A problem caused the program to stop working correctly

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The A problem caused the program to stop working correctly error can occur with any of your software at any time.
  • The most common cause for this error is the missing or malfunctioning drivers.
  • News, updates, guides, you can find all in our huge Windows 10 section.
  • Our Tech Troubleshooting Hub is the place to start if you have problems with your PC.
How to fix problems caused the program to stop working correctly

On Windows 10 you can sometimes get A problem caused the program to stop working correctly error in any of your programs, so today we’ll try to cover this issue and show you how to fix this error on Windows 10.

We have to point out that this error can happen in any application, and we have already mentioned some cases where A problem caused the program to stop working correctly error occurs, and today we have more fixes for this issue.

What programs are affected by this error?

A problem caused the program to stop working correctly error message can crash your favorite applications and games. This is an annoying problem, and speaking of problems, users reported the following issues as well:

  • A problem caused the program to stop working correctly GTA V, The Sims 3, The Sims 4, Watch Dogs, Call of Duty, Need for Speed, GTA San Andras, League of Legends, Far Cry, Battlefield 4 – This error message can appear while trying to run many other games.
  • A problem caused the program to stop working correctly Internet Explorer, Outlook, OneDrive, Visual Studio, Excel, iTunes, Word, Adobe Reader, Remote desktop, Photoshop, Powerpoint, Autocad, Steam, Skype, Firefox, Google Chrome – This error can also appear in various applications listed above.
  • A problem caused the program to stop working please close the program – This error forces the application to crash, can be fixed using one of our solutions.

What can I do if a program to stop working in Windows 10?

  1. Update your graphics card drivers
  2. Uninstall the KB3132372 update
  3. Remove the Norton Antivirus software
  4. Change the Comodo firewall settings
  5. Make sure that the Windows Image Acquisition (WIA) service is running
  6. Create a new Neat database
  7. Rename the Skype folder
  8. Turn off EVGA Precision
  9. Update DirectX
  10. Disable Origin in-game for Battlefield 4

1. Update your graphics card drivers

Sometimes this error can be caused by an incompatible driver, so in order to avoid such issues, it’s advised that you update your graphics card drivers.

If you don’t know how to update your graphics card driver, we’ve prepared a step-by-step guide that will help you do it with ease.

However, it’s a lot easier to update your drivers automatically by using DriverFix. It’s extremely easy to use and it will finish the job in a fraction of the time used for the manual procedure.

There are just two steps to perform. The first is to download and install DriverFix. As soon as you run the program, this awesome tool will immediately start scanning your system for driver problems.

After just a few minutes you will receive a report with suggested driver fixes.

DriverFix automatically update driversThe second step is to click on the Select All checkbox from the top to install all the drivers in one go. Of course, you also have the option of installing just one or several by checking just their corresponding boxes.

DriverFix

DriverFix

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2. Uninstall the KB3132372 update

  1. Open Control Panel by using the Windows Key + S combination to search for it.
    A problem caused the program to stop working please close the program
  2. Click on Programs and Features.
    A problem caused the program to stop working correctly Battlefield 4
  3. Click on View installed updates.
    A problem caused the program to stop working correctly GTA V
  4. Find the Security Update for Internet Explorer Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3132372).
  5. Some users report that this update is called Security Update for Windows, but to be sure, just look for update KB3132372.
  6. Uninstall it and restart your computer.

Note: This solution might fix any other application that suffers from A problem caused the program to stop working correctly error.


You can’t open Control Panel? Take a look at this step-by-step guide to find a solution


3. Remove the Norton Antivirus software

According to the reports, it seems that Norton Antivirus can sometimes cause this issue, so it’s advised that you disable it, but if disabling Norton Antivirus doesn’t help, you might have to uninstall it.

You can remove Norton Antivirus just like any other software, but it would be a better idea to download and install IObit Uninstaller.

A regular uninstall doesn’t guarantee the removal of all the files of the program but this clever tool will wipe out any traces of Norton Antivirus for sure.

For the Norton users, we’ve also got a dedicated guide on how to completely remove it from your PC.

If you’re using any antivirus solution and you want to completely remove it from your PC we strongly recommend IObit Uninstaller listed above

However, you can also check out this amazing list with the best uninstaller software you can use right now.

bitdefendr compatible with windows 10

If Norton Antivirus is interfering with your software, it would be a great idea to switch to Bitdefender.

It’s not so intrusive and it comes with award-winning technology that seamlessly protects your PC and data from any possible threat.

Just as proof of effectiveness, the Bitdefender solutions are installed in over 500 million systems worldwide.

We recommend using Bitdefender Antivirus Plus which also includes Bitdefender VPN and Bitdefender Safepay.

If you’re not familiar with the concept, the VPN (Virtual Private Network) is a service that reroutes all your data traffic through safe servers hiding your IP and thus perfectly protecting your identity online.

As you might have probably guessed, Bitdefender Safepay is a safe and sealed environment for securing your online banking, or any type of online transaction.

The package recommended below also includes one intervention with Bitdefender Computer Tune-up utility that will do exactly as it says: tuning up your PC to peak performance.

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4. Change the Comodo firewall settings / Uninstall Comodo firewall

  1. Open Comodo firewall.
  2. When Comodo firewall opens, click on Tasks in the top right corner.
  3. Navigate to Advanced tasks, and click on Open Advanced Settings.
  4. Click on Security Settings.
  5. Go to Defense+, then HIPS, and select HIPS Settings.
  6. Find Detect shellcode injections and click on Exclusions.
  7. Click the little arrow at the bottom of the Manage Exclusions window and choose Add, then select Files.
  8. Locate chrome.exe in the following folder (default location) and double click it:
    • C:\Program Files (x86)\GoogleChrome\Application
  9. Click OK (Chrome should now be added to the exclusions list).
  10. Click OK in Advanced Settings window to save the changes.

Note: If for some reason the problem persists, you might want to uninstall the Comodo firewall. This solution can be applied to any network application, so make sure that you try it.


5. Make sure that the Windows Image Acquisition (WIA) service is running

  1. Press Windows Key + R, type services.msc, and press Enter or click OK.
    A problem caused the program to stop working correctly Outlook
  2. Locate the Windows Image Acquisition (WIA) service and double click it.
    A problem caused the program to stop working please close the program
  3. Locate the Startup Type section and check if it’s set to Automatic. If not, use the dropdown menu and set the Startup Type to Automatic.
    A problem caused the program to stop working correctly Call of Duty
  4. Click on the Recovery tab. Find the First Failure section and choose Restart the Service from the menu.
  5. Click Apply and OK to save the changes.problem caused the program to stop working correctly iTunes
  6. Find the Neat shortcut, right-click it, and choose Run as administrator.

6. Create a new Neat database

  1. Go to the Documents folder, or to the folder where your Cabinet is saved (by default, it should be Documents).
  2. Find your Cabinet and move it to your Desktop.
  3. Start the Neat Support Center.
  4. Click on the Advanced tab.
  5. Click on the Create Database button.
  6. Start Neat again, and it should create a new database.

7. Rename the Skype folder

  1. Close Skype completely.
  2. Press Windows Key + R and type %appdata%. Press Enter or click OK.
    A problem caused the program to stop working correctly Internet Explorer
  3. Locate the Skype folder and rename it to Skype_old.
    A problem caused the program to stop working correctly GTA V
  4. Press Windows Key + R, type %temp%skype and press Enter or click OK.
  5. Locate the DbTemp folder and delete it.
  6. Restart Skype.

Note: If you need your chat history, you can still access it from the Skype_old folder.


Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


8. Turn off EVGA Precision

We know that many gamers use EVGA Precision tool in order to get maximum performance from their graphic card.

However, sometimes EVGA Precision can cause A problem caused the program to stop working correctly error while running certain games.

To fix this, you just need to turn of EVGA Precision and your favorite games should run without any problems.


9. Update DirectX

If any game is crashing for you, you might want to update DirectX to the latest version.

Most games have DirectX setup tool in their installation directory, so make sure that you run DirectX setup from the game’s directory.


10. Disable Origin in-game for Battlefield 4

VPN Battlefield 4

  1. In Origin, right-click Battlefield 4 and choose Properties.
  2. Now check Disable Origin in-game for this game.

Note: This solution might also work for other Origin games. We have also covered how to fix Battlefield 4 issues on Windows 10, so if you have any other issues with Battlefield 4, make sure that you check that article.


A problem caused the program to stop working correctly error can prevent you from running your favorite applications, but you should be able to fix this error by using one of our solutions.

If you have any other suggestions or questions, feel free to leave them in the comments section below.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in January 2018 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.
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