How to fix Elgato driver issues on Windows 10 version 1709

Madalina Dinita
by Madalina Dinita
Former Managing Editor
5 Comments
Download PDF

fix elgato driver fall creators update

Many Windows 10 users reported that the Fall Creators Update breaks Elgato drivers. More specifically, Elgato will often report a ‘No Signal’ error, asking you to reboot your computer in order to complete a driver update.

No matter how many times you restart your PC, the driver update error message keeps on popping up. This problem affects mainly Elgato HD60 Pro machines and basically makes them unsuable.

Here’s how one user describes this issue on Reddit:

The Windows 10 Fall Creators Update started rolling out yesterday. Lots of Elgato users are reporting crippled functionality following the update. Elgato will always report No Signal and you’ll be repeatedly prompted to reboot your computer to complete a driver update no matter how many times you reboot.
I can confirm this. We have a PC in the house with an Elgato HD60 Pro that has been unusable after installing the update. EDIT: It’s confirmed that is only affecting those with the HD60 Pro (the one that slots into your motherboard).

Fix Elgato driver problems on Windows 10 v1709

The good news is that Elgato has already pumped out a hotfix to solve this issue. To prevent endless reboot loops, install the latest card firmware and driver updates before installing the Fall Creators Update.

You can download Game Capture Software 3.60.108 from Elgato’s official website.

Now, if you already installed the Fall Creators Update on your machine, you should first roll back and then install the new driver updates. For more information on how to do that, check out this step-by-step guide.

Unfortunately, not all users have been able to roll back. Moreover, some of those who rolled back and installed the latest Elgato drivers reported that the issue is still present.

If you’ve encountered other solutions to fix this problem, you can help the Windows community by listing the troubleshooting steps in the comments below.

  • Problem is not solved. I’ve reinstalled (new fresh install) and Elgato HD60 is not working anymore on current windows 10 version. It’s display correct screen, and after 1-2 sec “no signal”. In loop.

  • Here is how they got 17 hours. Fully charge the Surface Book, then turn it on and set the screen brightness to it’s lowest level. Then place the Surface Book on a table and don’t touch it… don’t use it… don’t even look at it. Then the battery will last 17 hours. PC makers have adopted this benchmark because it provides the largest possible number … that has absolutely nothing to do with reality. They are pathetic.

    • There’s a workaround for this, Verified by myself and others.
      Go to Start->Settings->Accounts->Sign-in options and turn Off the Use my sign in info to automatically finish setting up my device after an update or restart.option.

      There’s also a supposed workaround for the Remote Desktop client crashing. Under Options->Local Resources, under Local devices and resources, uncheck Printers. I’ve never seen this crash, so can’t verify if this works or not, but it seems to have worked for others.