Steps to fix Office installation errors 0-1011, 0-1005, 30183-1011, 30088-1015
- Check your Internet connection
- Temporarily turn off proxy settings
- Temporarily turn off antivirus software
- Temporarily turn off firewall
- Use an Ethernet connection
- Install Office from home
- Increase your hard disk space
- Disable VPN software
- Stop the Print Spooler service
A few weeks ago, I was talking about the fact that Microsoft has recently updated its Office 2016 Preview with a couple of new features, and also announced that there are around 1 million users. And now we’ve decided to talk about a frequent problem when installing Office.
If you are no stranger to the above screenshot, then you are in the right place, as Microsoft has published an official resource on how to fix errors 0-1011, 30088-1015, or 0-1005 when installing Office on your system. Microsoft suggests that these error codes usually appear when you’re having a network connection issue or if your hard drive is running out of space.
Fix Office install errors 0-1011/ 30088-1015/ 30183-1011/ 0-1005
Solution 1: Check your Internet connection
So, of course, the first things you need to do are to check your internet connection and just make sure everything is alright. Also make sure you have more than enough free storage space. If this still doesn’t solve the problem, here are some other steps that you could take (as described by Microsoft).
Solution 2: Temporarily turn off proxy settings
If you use your device both at home and at work, try turning off the proxy settings in Internet Explorer before you install. If you’re using a different browser, check their help to find out how to turn off proxy settings.
NOTE: There might be more proxy settings that you need to bypass. If this doesn’t work, and you’re installing Office from work or school, check with your IT department for more information.
Solution 3: Temporarily turn off antivirus software
If you need information about how to turn off your antivirus software, check your antivirus manufacturer’s website. Uninstalling your antivirus software may also help. Don’t forget to reinstall it after Office is finished installing!
TIP: Not sure which antivirus software you have? Use the Control Panel in Windows 8, Windows 7, or Windows Vista to find the name of the antivirus software installed on your device.
Solution 4: Temporarily turn off firewall
Turn off Windows Firewall in Windows 10, Windows 8 or Windows 7, or Windows Vista. If you’re using a firewall from another manufacturer, visit the manufacturer’s website for information about how to temporarily disable the firewall.
Solution 5: Use an Ethernet connection
Use a wired connection to the Internet, if possible. If this doesn’t work, try connecting at a different location, such as a friend’s house or a wireless hotspot.
Solution 6: Install Office from home
If you’re trying to install at work or at school, the network might be limited in a way that won’t allow Office to install. Your IT department might be able to help you handle these limitations. If not, you could also take your computer home to install Office. After it’s installed, you’ll be able to use it at work or school as if you had installed it there.
Solution 7: Increase your hard disk space
To increase hard disk drive space, you can use Disk Cleanup to clean the system of unwanted files, or you can temporarily move large files like music, photos, or large documents to another drive.
Delete unnecessary files
In Windows 8, Windows 10 on the Start screen, type Disk Cleanup, and select Free up disk space by deleting unnecessary files.
In Windows 7, choose Start, type Disk Cleanup in the search box, and select Disk Cleanup.
If you see a Drives list, pick the hard disk drive you want to clean, and select OK.
On the Disk Cleanup tab, check the boxes of the files you want to delete, and select OK.
Disk Cleanup window
In the message that appears, select Delete files.
When cleanup is done, reinstall Office.
If you’re a home user, sign in to your My Account page page, and select Install.
If you’re a business user, sign in to the Office 365 portal at Office 365 portal and select Install.
NOTE: If you still get the error message, free up additional space by moving some large files you identified to your OneDrive or another disk drive. You can move them back after Office installed successfully.
Solution 8: Disable VPN software
Apart from the solutions suggested by Microsoft, you can also turn off your VPN software. Some Windows 10 users confirmed they managed to successfully install Office after temporarily closing their VPNs. Maybe this quick solution works for you as well.
Solution 9: Stop the Print Spooler service
The Print Spooler service may also be another element blocking your Office install. As a result, stopping the Print Spooler feature may fix the problem:
- Type services.msc in the Seach box.
- Locate Print Spooler > open it.
- Click Stop and then OK to turn off the service.
- Check if you can install Office now.
- Once the installtion completes, restart the Print Spooler.
Also, you can try to remove and reinstall Office, of course, and try and run the Fix It tool, as well, as it has proven to be helpful in these situations. Leave your comments below and let us know whether you have found other potential fixes, as well.
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Editor’s Note: This post was originally published in June 2015 and has been since updated to reflect the changes and improvements available in Windows 10.