Gemini App or Website Not Working? Here's Why & How to Fix It

If you’re having issues with Gemini right now and the AI assistant isn’t working for you, the first thing you should check is whether Google services are facing an ongoing outage. You can simply open Google’s official Workspace Status Dashboard and look for Gemini or related Google AI service incidents.

If Google is reporting an outage, there is nothing wrong with your device. Wait for Google to restore the service, then try Gemini again. If no outage is listed, continue with the fixes below.

Here’s what to do when Gemini isn’t working

1. Check your internet connection

Open another website or app to confirm your connection works. Switch between Wi-Fi and mobile data if possible.

1. Open another website.
2. Try Gemini again.
3. Switch from Wi-Fi to mobile data, or vice versa.
4. Restart your router if other websites are also failing.

2. Refresh Gemini

A temporary page or session problem can stop Gemini from responding correctly.

1. Open Gemini in your browser.
2. Refresh the page.
3. Start a new chat or try sending a short prompt.

Google officially supports Gemini on Chrome, Safari, Firefox, Opera, and Edge.

3. Try Gemini in another browser

Open Gemini in a different supported browser. If it works there, the original browser is likely causing the problem.

4. Restart your device

This simple step can clear background processes affecting the Gemini app, Google app, browser, or network connection.

5. Clear your browser cache and cookies

Corrupted website data can interfere with Gemini loading or responding.

1. Open your browser settings.
2. Find Privacy or Browsing data.
3. Clear cached images and files.
4. Clear Gemini-related cookies if available.
5. Reopen Gemini and sign in again.

6. Update the Gemini app

If Gemini is not working on Android, an outdated app may be responsible.

1. Open Google Play Store.
2. Search for Gemini
3. Tap Update if available.
4. Restart your phone.

Open Gemini again.Google notes that Gemini availability and features can vary by device, account, language, and location.

7. Force stop Gemini on Android

This can clear a temporary app process that has become stuck.

1. Open Settings.
2. Tap Apps.
3. Select Gemini.
4. Tap Force stop.
5. Open Gemini again.

8. Clear Gemini app’s cache on Android

Clearing the cache removes temporary files without deleting your Google Account.

1. Open Settings > Apps > Gemini.
2. Tap Storage or Storage & cache.
3. Tap Clear cache.
4. Open Gemini again.

9. Check your Google Account

Some Gemini features require you to be signed in or have an active Google AI subscription plan. Also, it is very much possible that your work and school accounts can also have administrator restrictions.

1. Open Gemini.
2. Check which Google Account is signed in.
3. Try switching to another eligible account.
4. If using a work account, contact your Workspace administrator.

Why Gemini might still won’t work

If Gemini remains unavailable after these fixes, the problem may be on Google’s side or related to your account. Google provides a built-in feedback option for reporting Gemini problems, including screenshots that can help explain the issue.

Summing Up

We hope the aforementioned fixes helped you get Gemini working again. If Gemini is still not working for you, it’s highly likely that there’s an issue with your Google account or a server-side issue. In case you prefer using OpenAI’s AI assistant, make sure to check our guide for times when ChatGPT won’t work. If you are having issues with the ChatGPT image generator, check the linked guide.

FAQs related to Gemini not working

1. Why is Gemini not working today?

Check Google’s official status dashboard first. If there is an active Gemini-related incident, you may need to wait for Google to resolve it.

2. Why does Gemini say “Something went wrong”?

The message can appear because of connection problems, temporary service issues, browser data, or app problems. Refreshing Gemini and clearing cached data are good first steps.

3. Why is Gemini not working on Android?

Update the Gemini app first. Then force stop it, clear its cache, and restart your phone.

4. Why does Gemini work in one browser but not another?

The affected browser may have corrupted cache, cookies, extensions, or another configuration problem. Try clearing site data or disabling extensions.

5. Why can’t my work Google Account use Gemini?

Your organization may control Gemini access. Google says Workspace administrators can determine whether users have access to Gemini Apps.