Before troubleshooting HDCP error on HBO Go, it is essential to understand what HDCP is. HDCP (High-brandwidth Digital Content Protection) protects digital HBO’s HD content from unauthorized duplication.
For HDCP to work, your TV, drivers, cable, and adapters must be HDCP compliant. If not, you will get the HDCP error on HBO Go. Here, we will explore this and other solutions to tackle this error.
How do I fix HDCP error on HBO Go?
1. Confirm that your setup is HDCP compliant
Before troubleshooting the HDCP error on HBO Go, you must know that the error can arise if your HBO Go setup is not HDCP compliant. Non-HDCP compliant gear will not only show the HDCP error on HBO Go, but the following will happen also:
- You will be limited to viewing only content in standard definition.
- You may get only audio or video if a standard definition video is unavailable.
How do I tell if my setup is HDCP compliant?
Generally, newer HDMI and DVI cables are HDCP compliant. The same goes for new models of HDTVs. However, older televisions, HDMI, DVI, VGA, and similar cables would probably not be HDCP compliant.
If your setup is alright, but you still get the HDCP error on HBO Go, then proceed with the troubleshooting steps that follow.
2. Update your internet browser
An out-of-date browser can cause the HDCP error on HBO Go. Different browsers have their unique updating steps, but they are all similar. For this solution, we will be updating the Google Chrome browser.
- Launch the Google Chrome browser on your computer.
- Next, click on the More icon, which is an ellipse at the top right-hand corner of the Chrome window.
- From the options, go to Help > About Google Chrome.
- The first section of this page is where the updating happens. If your browser is up to date, you will see a blue tick and some text saying Google Chrome is up to date.
- Otherwise, if your browser needs updating, the text there becomes Update Google Chrome. Also, you will see an arrow beside this text. A green arrow indicates that the update has been available for more than a day.
- Finally, click on Update Google Chrome, and the process commences.
On successful completion of the Google Chrome updating, the browser will restart. Now, try HBO Go once again and see if you still get the HDCP error.
3. Disable/remove internet browser addons and plugins
Here also, we’ll only go through the steps of disabling or removing addons and plugins on Google Chrome. The procedure is similar in most browsers.
- Open the Google Chrome browser.
- Click on the More options icon (three dots) at the top right-hand corner of the screen.
- Next, select More tools, and from the options, choose Extensions.
- On the Extensions page, toggle the switch beside the extensions to disable them.
- If you wish to uninstall an extension entirely, hit the Remove button.
- After uninstalling an extension, go back and see if the HDCP error on HBO Go persists. If it does, disable another and retry.
- Next, we head over to the plugins. Search for chrome://plugins in the address bar of Google Chrome.
- Under a plugin, hit the Disable link to disable it.
- Like you did with the extensions, retry HBO Go after disabling a plugin until you find the problematic one.
- If you discovered that the HDCP error on HBO Go was from a bad plugin or extension, disable it and restart your browser.
If these solutions fail, another tip is to stream from your primary monitor for HBO Go. Further, you can try a different browser and see if the HDCP error on HBO Go is peculiar to one browser.
Were these solutions were of help for your HBO Go issue? Let us know in the comments.