- For any other issues with your OS, go to our Windows 10 Errors Hub and you will find a solution for sure.
So, when there is something wrong with this software, you cannot access certain content or even the actual web page.
Therefore, it’s important to solve the issue as soon as possible, and here are the troubleshooting solutions that can be applied in that respect.
Solution 1 – Make sure Java is properly installed
First of all, you have to make sure that Java is installed on your computer. So:
- Press the Win+X keyboard keys and from the displayed list choose Control Panel.
- From Control Panel switch to Categories and then click on Programs.
- Under Programs and Features, click on Uninstall.
- The list of all installed programs will be listed.
- Search for the Java entry. If you cannot find Java, install it on your PC.
- Hint: even if Java is installed, uninstall it and then reinstall the software; in this way you can fix any possible corrupted files or other software conflicts.
Solution 2 – Turn on Java on your browser
You need to enable Java on your browser; now, depending on your favorite browser this option might differ as showed below:
For Google Chrome:
- Click on the Menu icon (the three dots from the upper right corner).
- Then, choose Settings.
- Select Advanced.
- Scroll down until you find Content Settings; access this option.
- Open IE and launch the Settings menu.
- Go to Tools and pick up Internet Options.
- Switch to Security tab and click on the custom level action button.
- Scroll down until your notice the Scripting feature; there you can access the Scripting of Java applets option.
- Make sure that its value is enable.
- Launch Firefox and click on the Menu icon.
- Select Add-ons and then go to the Plugins tab.
- Select the Java Platform plugin which should be displayed there.
- And pick up always activate.
Solution 3 – Reload the webpage and clear cache
That can be achieved by pressing the CTRL+F5 keyboard hotkeys. Additionally, you should also clear the cache on your browser before retrying to access your favorite webpages.
Solution 4 – Remove cookies
So, you can fix this malfunction by removing cookies.
Here is how you can complete this task for different web browsers:
- Open Chrome and click on the Menu icon.
- Then, select More Tools and pick Clear Browsing Data.
- Select the Cookies and other site data entry and perform the wipe.
- Restart your browser in the end.
- Run Firefox and click on the Menu button.
- Go to Options and under Privacy & Security choose History.
- Under Firefox will choose Use custom settings for history.
- Next, click on the Show Cookies button.
- Just remove all cookies and restart your browser.
- Open your browser and click on the Tools icon.
- From Safety pick Delete browsing history.
- Choose what you want to wipe.
- Click Delete when you are ready.
- Restart when everything is completed.
Solution 5: Clear the cache
If the issue persists, clearing the browser cache may help you to fix it. Go to your browser‘s settings page and find the option that allows you to clear browsing data. Locate the cache option and delete all the cache information store in your browser.
If you have further questions or if you didn’t properly understand some of the steps listed in this guide, don’t hesitate and contact us by using the comments field from down below. We are always here to assist you with the best Windows tips and tricks.
The main cause of the error can be the pop-up blocker installed in your internet browser. It may also be triggered by the proxy server if you’re using one to connect to the internet.
There are five steps to resolve this problem: Make sure Java is properly installed, enable Java, reload the webpage, remove cookies, and clear the cache.
Editor’s Note: This post was originally published in February 2019 and has been since revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.