Fix: Get Started Button is Grey for Windows 10 Insider Builds

Ivan Jenic By: Ivan Jenic
4 minute read

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The Windows 10 Insider Program is still active, even after the release of the full version of Windows 10. But some users who left the Insider Program for the full version, report that they’re unable to get back to the program, because ‘Get Started‘ button is grayed out. Luckily, this is a common problem, and there’s an easy solution for it.

get started button greyed out in windows 10

Microsoft attracted a lot of users with Insider Program for Windows 10 Technical Preview. More than 5 million people were using and testing Windows 10, before its actual release. But when the full release finally came, most of users decided to leave the Insider Program and use the full version only.

But when some of them decided to get back to Windows Insider Program, they simple couldn’t, because ‘Get Started,’ button, which brings you back to the program was greyed out.

How to Fix Greyed Out Get Started Button in Windows 10

  1. Check your privacy settings
  2. Delete the Software Distribution Folder
  3. Enable Telemetry in the Registry
  4. Disable VPN software

1. Check your privacy settings

Well this, let’s say issue, was actually caused by you. If you’re worried about your privacy in Windows 10, and a lot of people are, because it is well known that Microsoft collects your personal data through Windows 10, you probably changed some privacy settings, in order to keep your computer as private as possible.

One of these privacy settings is the ability to send data to Microsoft, as a feedback of using Windows 10, and if you chose not to send any data, you won’t be able to get back to Windows Insider Program.

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So, when you try to ‘get started,’ you won’t be able to, and you’ll see message which says “Some Settings Are Managed By Your Organization.”

We talked about removing this message in our article about “Some Settings Are Managed By Your Organization in Windows 10,” so just follow the instructions from that article, and you’ll be able to remove this message, and ‘Get Started’ button won’t be greyed out anymore, so you can receive future Preview builds normally.

get started button greyed out windows 10

If your ‘Get Started’ button is still greyed out, even after changing settings like shown in the article, then something’s actually wrong with your system, so you can try some of the following solutions.

2. Delete the Software Distribution Folder

Some people said that besides fixing the broken updates, deleting content of SoftwareDistribution folder helped them to get back ‘Get Started’ button, as well. Here’s how to delete everything from SoftwareDistribution folder:


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  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

  1. Go to This PC and open the partition you have your Windows installed on (it’s usually C:)
  2. Go to Windows folder
  3. In Widows folder, find folder named SoftwareDistribution and open it
  4. Delete everything from that folder get started button greyed out
  5. Restart your computer

Since SoftwareDistribution problem is a possible solution, the problem lays in Windows Updates. So, if deleting SoftwareDistribution folder don’t have any effects, you can try with running Windows Update Troubleshooter, from Control Panel, maybe this Microsoft’s tool will be helpful.

3. Enable Telemetry in the Registry

As stated in the beginning of this article, in order to be able to select Insider builds, you need to first enable Telemetry settings. You can also do this by tweaking your Registry:

  1. Go to Start > type regedit > double click on the first result to launch the Registry Editor
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection
  3. Change the AllowTelemetry dword value to 3
  4. If there is noAllowTelemetry dword available, create it
  5. Restart your computer and check if you can download the latest Windows 10 Insider build

4. Disable VPN software

If you currently use a VPN tool, try disabling it. Then navigate to Settings > Windows Update > go to the Windows Insider Program and check if the Get Started button is still grey.

If you want to participate in developing of further versions of Windows 10, getting involved into Insider Program is probably the best thing for that. And if you had some problems re-joining the program, I hope this article solved everything.


Editor’s Note: This post was originally published in September 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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