Fix: HyperX problems on Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
8 minute read

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HyperX is a famous gaming hardware series that includes memories, SSDs, headsets, and peripherals. This series is rather popular with gamers, but users reported certain problems with it on Windows 10, so today we’re going to show you how to fix those problems.

How to fix HyperX problems on Windows 10?

Fix – HyperX Cloud Windows 10

Solution 1 – Make sure that your microphone is unmuted

Users reported problems with HyperX Cloud II gaming headset, and according to them, they were unable to adjust the microphone volume. Solution to this problem is rather simple, and you just have to check the USB dongle that comes with the gaming headset. There’s a small Mute switch on the USB dongle, so if you’re having any problems with your microphone, be sure to unmute it by pressing the Mute switch. After doing that, the problem should disappear.

It’s worth mentioning that the USB dongle also has its own microphone control keys, so be sure to adjust the volume of your microphone using the USB dongle. Lastly, double check if the headset is properly connected to the USB dongle. To fix this problem, be sure to firmly connect your headset with the USB dongle and check if that solves the issue.

Solution 2 – Connect your headset to a different USB port

HyperX Cloud II is a USB headset, meaning that many USB related problems can affect it. Even though USB 3.0 standard is gaining popularity, several users reported that this headset isn’t working properly with USB 3.0. Instead of using USB 3.0, try to connect your headset to a USB 2.0 port and check if that solves the issue. USB 3.0 offers great transfer speed, and your headset can’t send enough data in order to fully utilize USB 3.0, so you won’t experience any quality loss or latency issues by using USB 2.0 connection.

In addition, some users suggest that you should use ports on the back of your computer instead of front ones. Sometimes front ports can have connection issues, but the ports on the back are built-in to your motherboard, so you won’t experience any connection issues with them.

Solution 3 – Check your audio device settings

If you’re still having problems with your HyperX Cloud II headset, you might be able to solve them by checking your audio device settings. Before you can do that, you need to make sure that your headset is properly connected. After that, you need to do the following:

  1. Press Windows Key + S and enter sound. Choose Sound from the menu.
  2. Go to Recording tab and right click the empty space. Check Show Disabled Devices and Show Disconnected Devices options.
  3. Now locate your microphone, right click it and choose Enable from the menu.
  4. Click on Apply and OK to save changes.

Some users are also suggesting to deactivate and reactivate your microphone to fix this problem. To do that, open the Sound window and go to the Recording tab. Right click your microphone and choose Disable from the menu. After that, just enable your microphone again and check if that solves the problem.

Solution 4 – Use the sound troubleshooter

Sometimes this error can appear if your sound configuration isn’t correct. However, you can easily fix that problem by running the sound troubleshooter. By doing that your PC will check for audio problems and try to fix them automatically. Running the troubleshooter is rather simple, and you can do it by following these steps:

  1. Press Windows Key + I to open the Settings app.
  2. Navigate to the Update & security section.
  3. Choose Troubleshoot in the menu on the left. Now select Recording Audio and click on Run the troubleshooter.
  4. Follow the instructions on the screen to complete the troubleshooting process.

You can also run a troubleshooter from Control Panel. To do that, follow these steps:

  1. Press Windows Key + S and enter control panel. Choose Control Panel from the menu.
  2. Once Control Panel opens, navigate to the Troubleshooting section.
  3. In Troubleshooting window, click on View all in the menu on the left.
  4. Select Recording Audio from the list.
  5. Once the troubleshooting window opens, click on Next.
  6. Follow the instructions to complete the troubleshooter.

Running the troubleshooter isn’t the most effective solution, but few users reported that it fixed the problem for them, so be sure to try it out.

Solution 5 – Reinstall the headset driver

If you’re having this problem with your HyperX Cloud II headphones, you might want to try reinstalling your audio drivers. Drivers allow your PC to work with your hardware, therefore any driver-related issue will cause problems with your hardware. Users reported that they fixed this problem by reinstalling their drivers, and you can do that by following these steps:

  1. Press Windows Key + X to open Win + X menu. Choose Device Manager from the list.


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    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
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  2. When Device Manager opens, locate your HyperX audio device, right click it and choose Uninstall device.
  3. Warning dialog will appear. Click on Uninstall to remove the driver.
  4. After removing the driver, unplug your headset and restart your PC.
  5. Once your PC restarts, connect the headset and the driver should be installed automatically.

According to users, you might have to repeat this process several times before your headset starts working.

Update drivers automatically (suggested)

If the previous method doesn’t fix the issue, we recommend you to use a dedicated tool. Downloading and installing drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions of your system.

The safer and easier way to update drivers on a Windows computer is by using an automatic tool. We strongly recommend Tweakbit’s Driver Updater tool. It automatically identifies each device on your computer and matches it with the latest driver versions from an extensive online database. Drivers can then be updated in batches or one at a time, without requiring the user to make any complex decisions in the process.

Here is how it works:

    1. Download and install TweakBit Driver Updaterdriver updater starting window
    2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
      tweakbit's driver updater scanning drivers
    3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      Automatically Update complete
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.

Solution 6 – Update your firmware

If you’re having microphone problems with your HyperX Cloud II headphones, you might be able to fix them by upgrading your firmware. Firmware updates can fix certain problems, so you might want to consider updating your firmware.

We have to warn you that firmware update is an advanced procedure and it can cause irreversible damage to your headphones, so use extra caution. To update your headphone’s firmware, go to HyperX’s website for firmware download and instructions. Once again, firmware update can cause permanent damage to your headphones, so you’re updating it at your own risk.

Solution 7 – Try using an audio splitter

Users reported that microphone wasn’t recognized on their HyperX Cloud Stinger headphones. According to them, you might be able to circumvent this problem by using an audio splitter. This is a small device that comes with two 3.5mm ports, one for audio and one for microphone. After connecting headset to the splitter, they were able to use the microphone without any problems.

This isn’t the best solution, but it’s a decent workaround so you might want to try it if you’re having problems with HyperX Cloud Stinger headset.

Solution 8 – Update your drivers

According to users, they had some problems with HyperX Cloud headphones in Skype. Other users weren’t able to hear them during Skype calls, but they managed to solve the problem by updating their audio drivers. To do that, follow these simple steps:

  1. Open Device Manager.
  2. When Device Manager starts, locate your audio driver. Right click it and choose Update driver.
  3. Select Search automatically for updated driver software.
  4. Windows will now check for driver updates and install new drivers.
  5. After the new driver is installed, restart your PC.

We have to mention that Device Manager is the simplest way to update your audio drivers, but it’s not the most efficient one. Usually Device Manager doesn’t download the latest drivers, and sometimes that can be a problem. If you want to ensure that you have the latest drivers, you need to download audio drivers from your motherboard or sound card manufacturer. After installing the latest drivers, check if the issue still persists.

Solution 9 – Use the remote control to adjust the microphone

Some HyperX headsets come with a remote control that allows you to control your microphone or adjust your audio. Using the remote control you can also adjust microphone sensitivity for your headset so be sure to do that. Few users reported that this method solved the problem for them, so be sure to try it out.

Solution 10 – Check your headset wires

If you’re having any problems with your headset, you might be able to fix them by checking your cable. In some rare cases it can occur that your cable is damaged, but you might be able to fix it by taping the damaged area. To be sure if your cable is the problem, you might want to try your headset on a different PC and check if the same problem appears.

Fix – HyperX Predator Windows 10

Solution – Update your chipset drivers

If you’re having problems with HyperX Predator SSD, you might be able to fix them by updating your chipset drivers. Your chipset is in charge for communication with all devices connected to your PC, so it’s always a good idea to keep its drivers up to date. To update your chipset drivers you need to download them from your motherboard manufacturer’s website. Simply locate your motherboard model and download the necessary drivers for it. After installing the latest drivers the problem with your SSD should be resolved. Users also reported that updating Rapid Storage Technology drivers fixed the problem for them, so be sure to try that as well.

HyperX series offers great gaming hardware, but as you can see, some issues with it can occur on Windows 10. If you’re using HyperX headset or SSD, be sure to try some of the solutions from our article.

READ ALSO:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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