10 Quick Ways to Fix HyperX Problems on Windows 10

Explore our expert's solutions for this issue

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Key notes

  • HyperX Cloudset and HyperX Predator SSD seem to cause some trouble when used on Windows 10.
  • If you've experienced similar issues, you will need to reinstall the headset driver to start resolving them.
  • Make sure to follow the steps described in the guide in an orderly manner to ensure an efficient troubleshooting process.
fix hyperx problems in Windows 10

HyperX is a famous gaming hardware series that includes memories, SSDs, headsets, and peripherals. But many recently reported encountering problems with HyperX in Windows 10.

Issues with HyperX devices can arise for several reasons, and it’s generally tricky to identify the underlying cause.

So, in the following sections, we will walk you through what’s causing HyperX problems in Windows 10 and the solutions for each.

Why is my HyperX not working?

When the HyperX device is not working on the computer, it’s essential to identify the type of device you are facing issues with.

For instance, if it’s a headphone, misconfigured sound settings, outdated or corrupt drivers, or improper connections are to blame.

Several users also reported that the HyperX mic is not working, in which case, you would have to check the connections, be it a wired or wireless microphone.

Besides, certain services and processes are supposed to run on the computer to function the connected devices effectively. And in their absence, you are bound to encounter issues.

What to do if HyperX Cloud 2 mic is not working?

Many users reported that HyperX Cloud 2 mic is not working on Windows 11 and 10, but this issue can be quickly resolved. First, set the microphone as the primary device and verify if that resolves the problem.

You may update the audio driver or the ones specific to the HyperX Cloud 2 mic if it doesn’t. Besides, if you have third-party apps running that could modify the sound settings, disable or uninstall them to fix the HyperX problems in Windows 10.

If the microphone keeps resetting to 0 volume, you may run the audio troubleshooter or disable apps from taking control of the HyperX Cloud 2 mic.

Does HyperX need drivers?

Yes, HyperX needs drivers, as is the case with any device. But things are a lot more effortless and streamlined with HyperX.

Users don’t need to add the drivers manually; instead, they are automatically fetched and installed as soon as the HyperX device is connected. This is why you wouldn’t be able to find HyperX driver updates online.

Also, it’s best that you download HyperX NGENUITY software to customize compatible devices. In addition to that, it will also ensure that the devices work fine.

How do I fix HyperX issues on Windows 10?

1. Reinstall the headset driver

  1. Press Windows + X to open the Power User menu, and choose Device Manager from the list.
  2. Locate your HyperX audio device, right-click on it, and choose Uninstall device.uninstall device
  3. A warning dialog will appear. Click on Uninstall to remove the device.
  4. Once done, unplug your headset and then restart your PC.
  5. After your PC restarts, reconnect the headset, and the driver for it should be installed automatically.

You might have to repeat this process several times before your headset starts working.

Drivers allow your PC to work with the hardware. Therefore, any driver-related issue will cause problems. That is why reinstalling the drivers will most likely solve the problem immediately.

Update drivers automatically

Outbyte Driver Updater automatically update drivers

If the previous method doesn’t fix the issue, we recommend you use a dedicated tool. Downloading and installing drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to severe malfunctions in your system.

So the safest and easiest way to update drivers on a Windows computer is by using a third-party tool. We strongly recommend Outbyte Driver Updater.

It scans your system, automatically identifies each device on your computer, and matches it with the latest driver versions from an extensive online database.

Drivers can then be updated in batches or one at a time without you having to make any complex decisions in the process.

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2. Make sure that your microphone is unmuted

Some users mentioned that they were unable to adjust the microphone volume. The solution to this problem is relatively simple: you have to check the USB dongle that comes with the gaming headset.

There’s a small Mute switch on it, so make sure to press it to unmute the microphone. After doing that, the problem should disappear. It’s worth mentioning that the USB dongle also has its microphone control keys, so adjust the volume of your microphone from here.

Lastly, double-check if the headset is correctly connected to the USB dongle. To fix this problem, firmly connect your headset to the USB dongle and check if that solves the HyperX headset not working issue on Windows 10.

Also, find out what to do if other headsets are not working in Windows 10.

3. Connect your headset to a different USB port

HyperX Cloud II is a USB headset, meaning many USB-related problems can affect it. For example, although the USB 3.0 standard is gaining popularity, several users reported that this headset isn’t working correctly with this USB version.

Connect your headset to a different USB port

So instead of using USB 3.0, try to connect your headset to a USB 2.0 port and check if that solves the issue. In addition, some users suggest you use the ports on the back of your computer instead of the front ones, which are more likely to be faulty.

4. Check your audio device settings

  1. Press Windows + S, enter Change system sounds in the text field, and choose the relevant search result from the menu.change system sounds to fix hyperx problems windows 10
  2. Go to the Recording tab, right-click the empty space, and check the Show Disabled Devices and Disconnected Devices options.
  3. Now locate your microphone, right-click on it, and choose Enable from the menu.
  4. Click on OK to save changes.

Some users also suggested deactivating and reactivating the microphone to fix this problem. You can easily do it by choosing Disable and Enable from the Sound window.

5. Use the sound troubleshooter

  1. Press Windows + I to open the Settings app, and click on the Update & Security section.update & security
  2. Choose Troubleshoot from the navigation pane on the left.Troubleshoot
  3. Click on Additional troubleshooters here.additional troubleshooters
  4. Now select Recording Audio and click on the Run the troubleshooter button.recording audio to fix hyperx problems windows 10
  5. Follow the on-screen instructions and choose the relevant response when prompted to complete the troubleshooting process.

Running the built-in troubleshooter is probably one of the simplest methods to fix HyperX problems in Windows 10. But remember that it would only work if Microsoft has acknowledged the issue and a solution is available.

6. Update the firmware

If you’re having microphone problems with your HyperX Cloud II headphones, you might be able to fix them by upgrading the firmware since it’s critical for the effective functioning of the device.

Note that firmware update is an advanced procedure, and it can cause irreversible damage to your headphones if not done right, so exercise caution.

If you intend to update it, download the firmware update for HyperX Cloud II from the official support website. The updates for other devices, too, can be found on the support website.

7. Try using an audio splitter

Users reported that the microphone wasn’t recognized on their HyperX Cloud Stinger headphones. They mentioned one might be able to circumvent this problem by using an audio splitter.

Try using an audio splitter

This small device comes with two 3.5mm ports, one for audio and one for the microphone. This isn’t the best solution, but it’s a decent workaround, so you might want to try it if you’re having problems with the HyperX Cloud Stinger headset in Windows 10.

8. Update the drivers

  1. Press Windows + R to launch the Run command, enter devmgmt.msc in the text field, and click OK to open the Device Manager.devmgmt.msc
  2. Locate your audio driver, right-click it and choose Update driver.update driver to fix hyperx problems windows 10
  3. Select Search automatically for drivers.search automatically
  4. Windows will now check for driver updates and install new drivers.
  5. After the new driver is installed, restart your PC.

We have to mention that Device Manager is the simplest way to update your audio drivers but not necessarily the most efficient one. Usually, Device Manager doesn’t download the latest drivers, which can be a problem. And

To ensure you have the latest drivers, download these from the motherboard or sound card manufacturer’s official website.

Better yet, use the dedicated tool recommended in the first solution, Outbyte Driver Updater, and you’ll surely get the correct components in no time.

9. Use the remote control to adjust the microphone

Some HyperX headsets have a remote control that allows you to control your microphone or adjust your audio.

hyperx headset remote control

Using the remote control, you can adjust your headset’s microphone sensitivity, so be sure to do that.

Few users reported that this method solved the problem for them. If the previous ones didn’t help, try this one.

10. Check your headset wires

If you’re having any problems with the HyperX headset in Windows 10, you might be able to fix them by checking the cable. In some cases, your cable is damaged, and you might be able to fix it by taping the affected area.

To verify if the cable is the culprit, you might want to try the headset on a different PC and check if the same appears. If it does, you now know what’s causing the problem and its solution.

How can I fix HyperX problems on Windows 11?

The solutions remain the same with Windows 11 as they were for Windows 10. However, a couple of additional measures you may undertake are as follows:

  • Look for applications that might control the Bluetooth functionality or the sound settings and uninstall them.
  • If the problem started after updating the OS, revert to the previous version.
  • Performing a system restore might do the trick.
  • Disable apps from accessing the microphone.
  • As a last resort, you may reset Windows 11 to factory settings.

Is there software for HyperX?

There are a series of software that allows you to customize some of HyperX’s features. A good example is the HyperX NGENUITY software that is available for download in Microsoft Store

HyperX series offers a great range of gaming hardware, but as you may have noticed, some of its products have had problems in Windows 10. Though the solutions are simple, you should have them working in no time.

Also, find out how to optimize the PC for gaming and run even the most resource-hungry games seamlessly.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below, and we’ll be sure to take a look.

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