Local User Account disappears after Creators Update [FIX]

Edward Hudson By: Edward Hudson
2 minute read

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The Windows 10 Creators Update has been plagued with many issues, one of which concerns the Local User. More specifically, some users were surprised to see their local user accounts disappear after upgrading to the latest version of Windows 10.

A Windows 10 user posted the following on the Microsoft Community page:

Last night, I upgraded to the Windows 10 Creators Update. After the upgrade, when the splash screen is presented with a login, my local user (John) is nowhere to be found. The only two users that are presented are my Microsoft account and a new user named ‘limitedadmin’.

I only used my Microsoft account when upgrading from Windows 7, but never actually log into my Windows 10 PCs with that account, however, I had no choice but to do so, this time, because my local user was not available to log in with, and I have zero idea what the password is for this new ‘limitedadmin’ user.

My saga gets stranger once I did log in with my Microsoft account. Once logged in, I am presented with what looks like the desktop of my local user account, not my Microsoft account’s desktop. When I look at my documents or downloads or pictures, it is my local account’s stuff. When I look at the properties of those items, they all point to my local user’s directory.

So, it appears that my Microsoft account has been crossbred with my local user account.


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This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

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  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

How to fix Local User bugs

A Windows Insider was quick to offer a solution to the problem. You can restore a local account by selecting Start > Settings > Accounts > Your info. Then, sign in with a local account instead.

As for the redirected folders, you can recover them by opening Start > Settings > System > Storage > scrolling down then clicking Change where new content is saved. Then, click each list box for your personal folders.

Let us know if the fix works for you if you have encountered the same problem with the Creators Update.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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