Logitech Brio Webcam fails to work after Creators Update [FIX]

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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The Creators Update is breaking many things, with the Logitech Brio Webcam being one of them. Users report that everything goes well after installation until the time to use Windows Hello in combination with the Logitech Brio webcam comes along. Logitech has already confirmed that absent video content and/or an undetected webcam are possibilities due to this issue and explained that the bug comes from the way that the Creators Update loads webcam drivers, with the device listed as Unknown in the Device Manager screen. Luckily, there’s a solution to this mess — follow the troubleshooting steps listed below.

How to fix Logitech Brio Webcam issues

You need to launch Device Manager, go to the BRIO/Unknown section with a yellow exclamation icon, and navigate to Update Software. Then, you have to choose the option saying Let me pick from a list, go to Show compatible hardware > USB Video Device and then click Next in order to complete the install.

This means the webcam will use generic Windows 10 drivers instead of the dedicated software developed by Logitech. This is not exactly the most convenient solution, but it seems to be the only way to continue using the webcam until new drivers are released.

On the other hand, it seems that the Creators Update can be installed smoothly on most devices and such bugs only occur because certain vendors haven’t yet updated their drivers for the release of Microsoft’s newest OS.

Have you encountered any other Logitech Brio Webcam issues on Windows 10 Creators Update? Use the comment section below to tell us more about your experience.

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  • I am seeing this stupid “fix” copy and pasted every fucking where and it is NOT working. This is just your average fix to get the Microsoft USB drivers to try and see the camera. This is not the error most Logitech Brio owners are actually experiencing. The drivers actually fail.