Logitech Brio Webcam fails to work after Creators Update [FIX]

By: Costea Lestoc
2 minute read

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The Creators Update is breaking many things, with the Logitech Brio Webcam being one of them. Users report that everything goes well after installation until the time to use Windows Hello in combination with the Logitech Brio webcam comes along. Logitech has already confirmed that absent video content and/or an undetected webcam are possibilities due to this issue and explained that the bug comes from the way that the Creators Update loads webcam drivers, with the device listed as Unknown in the Device Manager screen. Luckily, there’s a solution to this mess — follow the troubleshooting steps listed below.

How to fix Logitech Brio Webcam issues

You need to launch Device Manager, go to the BRIO/Unknown section with a yellow exclamation icon, and navigate to Update Software. Then, you have to choose the option saying Let me pick from a list, go to Show compatible hardware > USB Video Device and then click Next in order to complete the install.

This means the webcam will use generic Windows 10 drivers instead of the dedicated software developed by Logitech. This is not exactly the most convenient solution, but it seems to be the only way to continue using the webcam until new drivers are released.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

On the other hand, it seems that the Creators Update can be installed smoothly on most devices and such bugs only occur because certain vendors haven’t yet updated their drivers for the release of Microsoft’s newest OS.

Have you encountered any other Logitech Brio Webcam issues on Windows 10 Creators Update? Use the comment section below to tell us more about your experience.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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