Mass Effect Andromeda issues: black screen, low FPS, and more

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Mass Effect: Andromeda is a challenging game that takes players to the edge of space in order to find a new home for mankind. Along the way, you’ll confront many hostile alien forces that will put your will to survive to the test.

The game will also challenge your patience and resourcefulness. According to player reports, Mass Effect: Andromeda is affected by a few technical issues that sometimes can limit your gaming experience.

In this article, we’re going to list the most common Mass Effect: Andromeda bugs reported by players, as well as their corresponding workarounds, if available.

Mass Effect: Andromeda reported bugs

1. Black screen on launch

Many players have encountered some issues when launching the game. More specifically, they can’t start the game due to a black window that appears on the screen as soon as they hit the launch button.

I am currently downloading the trial and it says it is playable however when it starts up its just a black window and never progresses past that. what should i do?

In most cases, the culprit is the Corsair utility engine. You’ll need to uninstall it in order to launch Mass Effect: Andromeda. For more information about this bug, as well as other workarounds that you can use, check out our dedicated article on how to fix the black screen issue in Mass Effect: Andromeda.

2. Low FPS rate

Some players can’t actually play the game due to extremely low FPS rates. For example, this player reports that the game delivers 5 FPS on the lowest possible settings:

My fps is being killed it is like 5 fps and I have everything set to its lowest help please!!! and I have a GeForce gtx 965m and an intel icore 7 so I should be good.

3. Game freezes

According to player reports, Mass Effect: Andromeda freezes during the cutscene after completing the first mission. If you’re experiencing this issue, make sure that you’ve installed the latest Windows OS updates on your computers, as well as the latest driver updates. Also, try setting the game to borderless windowed.

Game freezes during cutscene after completing first mission. In the cutscene where the crew is rescuing you my game has frozen 3 times already.

4. Game won’t save progress

After pouring hours into your favorite game, the last thing you want to happen is to lose your progress.

So I started a game earlier today and got a bit into the tutorial where I found the second survivor,then the game crashed.
I rebooted and there was no save to load so I had to start all over again.
Then I got to the first confrontation and died and I couldn’t respawn, because it said “no save data”. So the game doesn’t even auto-save […]

5. Broken surround sound

Players report that the surround sound is actually reversed. This is a very annoying issue since sounds from the left sound like they’re coming from the right.

Got same issues, the suroundsoudn is all messed up, its like i have put on my headset upside down and reversed, i mean soudns that r generated above me soudns liek they r comign from under me and sounds from the left sounds liek they comign form the right,  same thign when i switch to sterio in the ingame settings for sound, no matter what settings i switch the the sound is coming from the oposit direction that its actually made from

These are the most common Mass Effect: Andromeda bugs reported by players. If you’ve come across various workarounds to fix them, feel free to list the troubleshooting steps in the comment section below.


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