Can’t download Netflix app on Windows 10/11? Check this out

by Aleksandar Ognjanovic
Aleksandar Ognjanovic
Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always... read more
Affiliate Disclosure
  • You can use Netflix on a plethora of devices. Some TVs come with the app preinstalled, and the Netflix app is available for mobile phones, laptops, PCs and even Chromebooks.
  • If you are having issues downloading the app, you should run the troubleshoot or reset it. That should clear most of the problems and let you enjoy you favorite shows.
  • You can find other guides for similar applications in the Windows Apps section on this website.
  • We have the Netflix Error Troubleshooting Hub to tackle any streaming issues, bugs and similar problems that you might have.
netflix app microsoft store

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The Netflix app for Windows 10 certainly has some positive traits, especially the option to download and watch offline content.

Also, let’s not forget the PiP (Picture in Picture) mode which comes in handy when you want to work and binge-stream in the background when the urge is too great.

However, even though it is performing quite well for most users, some weren’t able to download the Netflix app on Windows 10. We provided some steps to deal with this in the list below.

How to download Netflix app for Windows 10

  1. Run Windows Store app troubleshooter
  2. Reset the app
  3. Uninstall the app and reset Store’s cache
  4. Run script to remove the Netflix app and reinstall it
  5. Reset Update services and update Windows 10
  6. Run SFC and DISM
  7. Use recovery options

Solution 1 – Run Windows Store app troubleshooter

If a Windows 10 app won’t work, running the dedicated troubleshooter is the first step to try. This is a rather peculiar issue as the Netflix streaming capabilities are not the problem.

For the affected users, Netflix is working as intended with the web-based client. The app itself is the problem and the dedicated troubleshooter should fix the problem.

Here’s how to run Windows Store app troubleshooter:

  1. Open Settings.
  2. Choose Update & Security.
  3. Select Troubleshoot from the left pane.
  4. Expand the Windows Store Apps troubleshooter.
  5. Click Run the troubleshooter.apps troubleshooter

Solution 2 – Reset the app

It seems that for some installation wasn’t the main problem. They somehow got their hands on the Netflix app and installed it successfully. However, the app just wouldn’t start. Not even giving a glimpse, as there’s no reaction after starting it. Like it’s not even present on the system.

If you can locate the app within the installed programs, you just might be able to fix it. The only thing you’ll need to do is reset it to factory values.

Here’s how to reset the Netflix app on Windows 10:

  1. Press Windows key + I to open Settings.
  2. Choose Apps.
  3. Expand the Netflix app and open Advanced app fix
  4. Click Reset.reset netflix app

If you’re still unable to run the Netflix app, continue with the steps below.

Solution 3 – Uninstall the app and reset Store’s cache

The next obvious step is to try and reinstall the app. You can’t download a single app two times so we’ll first need to deal with the app.

If the classic approach won’t work, there’s a script that should help you uninstall Netflix.

On the other hand, before relying on the third-party solution, let’s give the standard protocol a try.

In addition, the Microsoft Store might be misbehaving so we’ll need you to clear its cache as well. The best way to do it is with the wsreset command.

In addition, disable your antivirus temporarily as it might interfere with the Store. Reboot your router and PC before reinstalling the Netflix app.

Follow these steps to uninstall Netflix and restart Store’s cache:

  1. In the Windows Search bar, type Netflix.
  2. Right-click on Netflix and choose Uninstall from the contextual menu.
  3. Press Windows key + R to open the elevated Run command line.
  4. In the command line, type wsreset.exe and press Enter.
  5. Now, reboot your PC.

If you’re unable to remove the previously-installed Netflix app, move to the next step.

Solution 4 – Run script to remove the Netflix app and reinstall it

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If the system won’t allow you to uninstall the Netflix app for some reason, there’s the utility script which allows you to forcibly remove all Windows 10 apps.

You can do it one-by-one or in bulk and it comes in handy in scenarios like this is. After you’ve successfully removed the app, it shouldn’t be that hard to install it again.

Moreover, don’t forget to reboot your PC after you uninstall the app.

Here’s what you need to do:

  1. Download the utility/script, here.
  2. Extract it from the ZIP file and run either 64-bit or 32-bit version depending on your Windows 10 architecture.
  3. Click on the Get Store Apps to allow the tool to access the list of all installed apps.
  4. Click on Netflix to highlight it and then click Remove Selected Apps.remove netflix app
  5. Reboot your PC.
  6. Navigate to Microsoft Store and search for Netflix.
  7. Try downloading the app again.

Solution 5 – Reset Update services and update Windows 10

The problems with the Store might be quite hard to deal with. The services might be down or the Distribution folder got corrupted, or we might even be looking at the system corruption.

Either way, the first troubleshooting step in order to deal with this is to reset the services and delete the Distribution folder where all installation files are stored before installing.

You can do that by hand, but we rather suggest to use the script which will do everything for you. You only need to download it and run it.

After you’ve dealt with those, try updating Windows 10 as some users were able to get the Netflix app working after a certain system update.

Here’s a step-by-step explanation:

  1. Download the script, here.
  2. Extract the files from the ZIP file.
  3. Right-click on the ResetWUEng.cmd and run it as admin.
  4. Now, navigate to Settings > Update & Security and check for updates.check for updates

Solution 6 – Run SFC and DISM

If you’re still unable to get the Store and Netflix app to comply, let’s look for a possible system corruption. It seems that the Microsoft Store is behind the issues and there’s a good chance that something is wrong with the system itself.

In order to address this, we’ll combine two utility tools, System File Checker and Deployment Image Servicing and Management.

Here’s how to run them on Windows 10 and, hopefully, fix the problem at hand with the Netflix app:

  1. In the Windows Search bar, type cmd.
  2. Right-click the Command Prompt and run it as an administrator.
  3. In the command line, type the following command and press Enter:
    • sfc /scannow
  4. After it’s done, in the same window, type the following commands and press Enter after each:
    • DISM /online /Cleanup-Image / ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth
  5. Reboot your PC when everything ends.

Solution 7 – Use recovery options

Finally, if none of the previous steps helped you out and you’re still unable to download Netflix from the Microsoft Store, there are only recovery options and system reinstallation left on the list.

The best choice is to go with is the System Restore. If you have a restore point dating to a time when the Netflix app was working. If that’s not an option, try resetting your PC to factory settings.

Here’s how to reset your PC to factory values on Windows 10:

  1. Open Settings.
  2. Choose Update & Security.
  3. Select Recovery from the left pane.
  4. Under the Reset this PC section, click Get started.reset this pc

With that, we can conclude the list. In case you have any alternative solutions we forgot to mention, be so good to tell us in the comments section below.

We look forward to hearing from you.

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Frequently Asked Questions

  • If you open the Netflix app and the Download icon is not available for any movie or TV show it probably means the app is out of date or the Netflix information stored on the device needs to be updated. Login again and update the app if applicable.

  • Open the Microsoft Store from the Start Menu. If that doesn’t work, read our guide. In the search bar, write Netflix, and select it and click on Install. Sign in with your Netflix account and you are good to go.

  • Within Netflix there is a 100 titles limit. That’s how many you can have simultaneously on your device (assuming you have enough space). Other restrictions have to do with licensing limits and varies from title to title.