How to fix Netflix audio out of sync issue [Full Guide]

Madalina Dinita
by Madalina Dinita
Managing Editor
Download PDF
Affiliate Disclosure

  • Netflix manages to have almost the same interface on a huge variety of devices that are able to connect to it. 
  • If Netflix's sound is out of sync on your Windows 10 device, this article will show you what to do. 
  • Additional guides are available regarding browser errors
  • Check out the Netflix page to read more troubleshooters.
netflix audio out of sync

Many Windows 10 reported experiencing an issue regarding the audio & video sync on Netflix. It seems that videos start out OK. After a while, videos slow down, leaving Netflix audio out of sync.

Here’s how one user on Reddit described the issue:


I’m having an issue where the audio slowly falls behind the video. It only happens on my pc, and it starts out fine after I refresh but after 30 seconds it becomes noticeable that the audio has lagged behind the video. I’ve been having this issue for the past week

In order to help you fix this issue, we came up with a series of fixes, described below.

What to do if Netflix audio is out of sync

1. Use a different browser

netflix best quality browser opera

If you’re having this problem, perhaps it would be best to switch to a different browser. Opera has all the features that every other browser has, but it also focuses extensively on user safety and privacy.

If you want a fast, reliable and secure browser for multimedia, feel free to try Opera

Top features that we like:

  • Floating windows playing your videos
  • Integrated messengers to chat right from the sidebar
  • Built-in adblocker to stop ads from showing and improve the loading speed of websites

PRO tip: Opera also comes with a free, built-in VPN. You can use it to connect to Netflix and see content available exclusively to other countries.

It’s one of the few free VPN services that work with Netflix.



Free VPN to unblock geo-restricted content and fast, error-free experience with Opera.

2. Verify your Internet connection

check network connection netflix audio out of sync

    1. Make sure that your Internet connection is working properly. Slow Internet speeds could cause the video to stutter, making the audio to get out of sync.
    2. If your internet is running slower than usual, consider hard resetting your router/modem.
    3. Try contacting your Internet provider if the issue persists.

Check out these free* VPNs that work with Netflix


3. Turn off HD streaming

turn off HD steaming netflix audio out of sync

  1. Click your user icon located in the top right corner on Netflix > select Account.
  2. In My Profile tab select Playback settings.
  3. Select Medium quality > click Save.
  4. Try loading a video to see if it works. If it doesn’t try changing the quality to Low and see if it works.

5. Prefer Silverlight instead of HTML5 player

microsoft silverlight turn off HD steaming

  1. Open the Help Center > Click Internet Speed Recommendations.
  2. Select Video Quality.
  3. Uncheck the box next to Prefer HTML5 player instead of Silverlight.

6. Disable hardware acceleration

  1. Click the Three dots icon in the top right corner of Google Chrome > open Settings.
    settings chrome netflix audio out of sync
  2. Scroll down and click Advanced.
  3. Find the System section > disable Use hardware acceleration when available by clicking the toggle next to it, until it becomes gray.
    use hardware acceleration when available netflix audio out of sync
  4. Restart Google Chrome and see if this fixed the issue.

We hope that at least one of our solutions helped you fix the Netflix sound delay. If you found this article to be of help, leave a comment in the comment section below.

FAQ: Learn more about Netflix Audio out of sync

  • How do I fix the sound delay on Netflix?

The sound delay might have several causes, either from your device or the title you are streaming. Check this article which fixes Netflix audio out of sync.

  • Why is my streaming video and audio out of sync?

Note that some home audio setups have an inherent delay depending on the connectivity used. Other than that, your Internet connection might be too slow.

  • Where are Netflix audio settings?

Find those settings and a lot more options available to you in this fix no audio in Netflix guide.

Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!