Many Windows 10 reported experiencing an issue regarding the audio & video sync on Netflix. It seems that videos start out OK. After a while, videos slow down, leaving the audio out of sync.
Here’s how one user on Reddit described the issue:
I’m having an issue where the audio slowly falls behind the video. It only happens on my pc, and it starts out fine after I refresh but after 30 seconds it becomes noticeable that the audio has lagged behind the video. I’ve been having this issue for the past week
In order to help you fix this issue, we came up with a series of fixes, described below.
What to do if Netflix audio is out of sync
1. Use a different browser
If you’re having this problem, perhaps it would be best to switch to a different browser. UR Browser has all the features that Chrome has, but it also focuses extensively on user safety and privacy.
If you want a fast, reliable and secure browser for multimedia, feel free to try UR Browser.
2. Verify your Internet connection
- Make sure that your Internet connection is working properly. Slow Internet speeds could cause the video to stutter, making the audio to get out of sync.
- If your internet is running slower than usual, consider hard resetting your router/modem.
- Try contacting your Internet provider if the issue persists.
3. Turn off HD streaming
- Click your user icon located in the top right corner on Netflix > select Account.
- In My Profile tab select Playback settings.
- Select Medium quality > click Save.
- Try loading a video to see if it works. If it doesn’t try changing the quality to Low and see if it works.
5. Prefer Silverlight instead of HTML5 player
- Open the Help Center > Click Internet Speed Recommendations.
- Select Video Quality.
- Uncheck the box next to Prefer HTML5 player instead of Silverlight.
6. Disable hardware acceleration
- Click the Three dots icon in the top right corner of Google Chrome > open Settings.
- Scroll down and click Advanced.
- Find the System section > disable Use hardware acceleration when available by clicking the toggle next to it, until it becomes gray.
- Restart Google Chrome and see if this fixed the issue.
We hope that at least one of our solutions helped you fix the Netflix audio sync issue. If you found this article to be of help, leave a comment in the comment section below.
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