netflix error image

The Netflix error code f7701-1003 pertains to the Firefox browser. That error arises for some Firefox users when they try playing Netflix movies in Fox.

The error message for the f7701-1003 code states:

We’re having trouble playing Netflix. Please make sure you’re using the latest version of Firefox and try again.

Consequently, Netflix movies don’t play in Fox.


This is how you can fix Netflix error code f7701-1003

1. Update the Firefox browser

First, make sure you’re utilizing the latest Firefox version.

  1. To check for Fox updates, click the browser’s Open menu button.
  2. Select the Help submenu.
  3. Click the About Firefox option. Then Firefox will be updated with the latest available update.
  4. Click the Restart to update Firefox button.
    Restart to update Firefox button netflix error code f7701-1003

2. Enable DRM support

  1. Some Firefox users have confirmed the enabling DRM support can resolve f7701-1003.
  2. Click Open menu in Firefox.
  3. Select Options to open the tab shown directly below.
    Options tab netflix error code f7701-1003
  4. In General, scroll down to the Digital Rights Management Console section in the snapshot directly below.
    The Play DRM option netflix error code f7701-1003
  5. Select the Play DRM-controlled content checkbox if it’s not selected.
  6. Thereafter, restart the Firefox browser.

3. Check the Widevine Firefox plugin is enabled

The Widevine plugin needs to be enabled to Netflix.

  1. To check that plugin is active, click Firefox’s Open menu button.
  2. Click Add-ons to open the tab in the snapshot directly below.
    Add-ons Manager tab netflix error code f7701-1003
  3. Select Plugins on the left of the tab.
    Widevine plugin netflix error code f7701-1003
  4. Click the button for Widevine Content Decryption Module.
    Always Activate option netflix error code f7701-1003
  5. Select the Always Active option.
  6. Click the Widevine plugin to open further options.
  7. Select On for the Allow automatic updates option.

4. Enable Firefox history

Check that Firefox is configured to remember page history.

  1. Click Open menu > Options to open that tab.
  2. Click Privacy on the left of the Options tab.
  3. Select Remember history on the Firefox will drop-down menu shown directly below.
    Firefox will drop-down menu netflix error code f7701-1003
  4. Then restart Firefox.

5. Reset Firefox

Resetting Firefox will restore the web browser to its default settings, which might resolve Netflix error code f7701-1003.

  1. Click Open menu at the top right of Firefox.
  2. Select Help to open the menu shown directly below.
    Help menu netflix error code f7701-1003
  3. Select Troubleshooting Information to open the tab in the snapshot directly below.
    Troubleshooting Information tab netflix error code f7701-1003
  4. Then click the Refresh Firefox button.
  5. Click Refresh Firefox on the dialog box window that opens.

6. Don’t play Netflix movies within Firefox’s incognito mode

Netflix error code f7701-1003 can also be due to Firefox’s incognito mode. New Private Window is Fox’s incognito mode option. So, don’t select the New Private Window option in Firefox.

Private Browsing tab netflix error code f7701-1003


7. Reinstall Firefox

Some users have also confirmed that reinstalling Firefox fixed Netflix error code f7701-1003 for them.

  1. To do that, open Run with the Windows key + R hotkey for it.
  2. Type appwiz.cpl in Run’s text box and click OK to open the Windows uninstaller.
    Programs and Features window netflix error code f7701-1003
  3. Select Mozilla Firefox within the software list.
  4. Press the Uninstall button, and click Yes to confirm.
  5. Restart Windows before reinstalling Firefox.
  6. Click Download Now on Firefox’s website to get the installer for the latest version.
  7. Install Firefox with its setup wizard.

Those are some of the best fixes for Netflix error code f7701-1003. So, those resolutions will probably resolve the f7701 error for most Firefox users.


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