Got the Netflix error UI3012? Follow this simple guide

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Affiliate Disclosure
  • Seeing the Netflix error UI3012 will stop you from using the service normally, but don't worry, this guide should fix it fast.
  • To start the troubleshooting process, disable your browser's extensions, and reset your network configuration.
  • For more easy-to-understand information, don't hesitate to check out our extensive Netflix Hub.
  • Visit our efficient Video Streaming Fix section for more detailed information about this topic.
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Error UI3012 is another one from the pretty long list of Netflix error codes. That error can arise for some uses when streaming Netflix movies in browsers.

Its error message states: There was an unexpected error. Please reload the page and try again. If you need to fix that issue, check out the resolutions for it below.

How can I fix the Netflix UI3012 error?

1. Restart your router

  1. First, restart your PC and internet router. Turn off the PC.
  2. Power off your router.
  3. Unplug the router for about five minutes.
  4. Then plug in and turn on the router again.
    Router power cable netflix error ui3012
  5. Thereafter, try streaming Netflix videos your browser again.

2. Reset network

  1. Try resetting your network back to ifs default settings. To do that, click Type here to search on the Windows 10 taskbar.
  2. Enter the keyword network reset in the search box.
  3. Click Network reset to open the window shown directly below.
    Reset now option netflix error ui3012
  4. Press the Reset now button.

3. Disable your browser’s extensions

Google Chrome

  1. Error UI3012 can be due to certain browser extensions. To turn off extensions in Google Chrome, type chrome://extensions/ in the browser’s URL bar and press Enter.
  2. Then click the blue toggle buttons on the extensions to turn them off.
     Chrome's extensions tab netflix error ui3012
  3. Or click Remove to delete extensions.


  1. Click Firefox’s Open menu button.
  2. Click Add-ons > Extensions to open a list of add-ons.
    Add-ons Manager tab netflix error ui3012
  3. Click the add-ons’ blue toggle buttons to disable them.


  1. Click Edge’s Settings and more button.
  2. Click Extensions to open the sidebar shown directly below.
    Extensions sidebar netflix error ui3012
  3. Then toggle listed Edge extensions off.


  1. To disable Opera browser extensions, click the O button at the top left of the browser’s window.
  2. Click Extensions on the menu.
  3. Click the Disable buttons for listed extensions.
    The Extensions tab netflix error ui3012

4. Connect PC into a router with an Ethernet cable

Router plug netflix error ui3012

  1. If you have an Ethernet cable, try connecting your PC directly to router with it. First, turn off your PC if it’s on.
  2. Plug the Ethernet cable into the PC and router.
  3. Unplug your router power cable for about half a minute.
  4. Plug the router back in.
  5. Then try watching Netflix content again.

5. Boost your Wi-Fi signal

A laptop and router netflix error ui3012

  1. Try boosting your Wi-Fi signal in three ways. First, move the router closer to your laptop or desktop if you can.
  2. Move other Wi-Fi devices, such as mobiles, tablets, and TVs, away from the router. At the very least, make sure such devices are turned off when utilizing Netflix.
  3. Thirdly, place the router in an elevated position such as the top of a bookshelf or high table to get better reception.

Those are some of the more likely fixes for Netflix error UI3012. If those fixes aren’t enough, however, open the Netflix Help Center in a browser.

There you can discuss error UI3012 with a Netflix support agent by clicking the Start Live Chat button.

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Frequently Asked Questions

  • In some situations, your Netflix account won’t work normally with a Hisense Smart TV because of some compatibility issues. Reset the TV to factory settings to resolve it.

  • The most common reason for Netflix crashing on your TV is a faulty internet connection, but it can also be caused by region-restricted content. To resolve this, check out our VPN software list.

  • To clear the cache, run the Factory reset everything option found inside the Settings menu.

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