5 Ways to Fix Netflix When It's Not Accepting Your Payment

Try these tested fixes when Netflix is not accepting your payment

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Key notes

  • Payment issues can occur if the card or account details do not tally with the registered information on the platform.
  • One of the fastest options to fix this problem is by opening a query with the Netflix's customer support.
  • An alternative solution is to change the payment method from your account.
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Encountering a payment validation issue on Netflix can be annoying. Some users report that Netflix is not accepting their payments, which is a similar issue on Hulu as well.

Such problems will restrict your access to your favorite premium content. Hence, we will provide plausible fixes.

Why is Netflix not accepting my payment?

Although Netflix offers exceptional service, you can sometimes experience payment rejection issues.

The primary cause of this is due to invalid card details. Since most users opt for the card as a means of payment, a mistake in the details can render the card ineligible for payment. Other likely causes are:

  • Expired card – If your payment card is expired, then your financial institution cannot process it. Hence, your payment will not be successful.
  • Unsupported payment method – Netflix supports multiple payment methods. However, it has a limit, and if you opt for an unsupported one, Netflix cannot accept the payment.
  • Issues with the Netflix payment system – There are times Netflix is unable to process your request. It could be due to the server, or you are encountering an error that freezes or makes the app get stuck.
  • Insufficient funds – If the amount in your account is not up to the subscription plan you opt for, you will likely encounter the Netflix not accepting payment error.

Let’s proceed to the possible ways to fix this error.

What can I do if Netflix is not accepting my payment?

Before anything else, ensure you perform these checks:

  • Ensure you have a stable Internet connection to avoid disruption during payment processing. If there is a problem connecting to Netflix, take a look at this guide.
  • Ensure your card has not been attached to different accounts for recurring subscription charges.
  • Ensure that your bank account is configured for international payments.
  • Restart Netflix and retry the payment.

If all these have been checked and the issue persists, consider trying the fixes below.

1. Update your payment method

  1. Go to the Netflix website or start the app and log in to your account.
  2. Choose your Settings icon and select Account from the drop-down.
  3. Select Account details.
  4. Click Manage payment info under the Membership and Billing section.
  5. Click Add Payment Method, select one of the multiple options available, and provide the information.
  6. Then choose this as your preferred billing method by clicking on Make preferred.

Updating your billing method should fix the Netflix not accepting payment issue. However, accessing Netflix via a browser can lead to Netflix error code  M7111-1331-4027. Hence, check our guide to fix it if you ever encounter it.

2. Contact Netflix support

If you encounter an issue with your payment, it is recommended to contact Netflix support. Sometimes, the problem might be from Netflix when a payment method is temporarily down due to updates or not being supported in your country.

Also, they can further pinpoint why your payment is not accepted. You can reach their support via social media, app, call or live chat.

3. Contact your financial institution

Sometimes, your financial institution might be responsible for this issue if they fail to process the payment. There might be restrictions on your card, insufficient funds, an embargo on international payments, and more.

So, reach out to them to better understand the reason and remove the restrictions causing the Netflix payment not to be processed, if possible.

4. Create a new Netflix account

  1. Go to the Netflix signup page and choose your subscription plan of preference.
  2. Input your details and click Next.
  3. Proceed with the payment method and follow the prompts to activate your subscription.

Try the previously denied payment method on the new account. Sometimes, the payment issues might be tied to just one account. Hence, the need to try it on a different account.

5. Use another browser

Users may encounter payment issues on Netflix due to browser issues. Hence, we recommend you switch to another browser to check if the payment issue persists.

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Consider using any of the fixes in this guide should you encounter a browser not supported in Netflix issue.

These are the best fixes to try out when faced with a Netflix payment rejection issue. Whatever the case, any of these fixes should fix the issue for you.

However, Windows users who want to download the Netflix app might encounter the error 0x80240014. So, check out our guide on the causes and fixes for the error.

Also, you might be unable to access Netflix if the error message says something went wrong. Take a look at what to do here if you encounter that.

Should you have further queries or suggestions, you can leave them in the comments section.