Netflix error 0x80240014 [FIX]

By: Madeleine Dean
2 minute read
Netflix black bars

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Netflix is one of the most popular subscription services for watching TV episodes and movies. If you own a Netflix membership, you can download the app for free on your Windows 10 PC and instantly watch thousands of TV episodes and movies. If you are not a Netflix member, you can test the app for free for one month.

The Netflix app is very stable and reliable. However, you may sometimes encounter various technical issues, especially when trying to download it.

Netflix Error 0x80240014

Thousands of Windows 10 users have recently reported they weren’t able to download and install the Netflix app from the Windows Store due to error 0x80240014.

I am unable to install the Netflix app in the Windows Store.  It downloads and begins the install process the errors out with an error code of 0x80240014

I have downloaded and installed Silverlight, GOM media player and Livemall movies based on potential fixes suggested in other threads but no luck.

How to fix Netflix install error 0x80240014

As one user confims, if you get the aforementioned error code, this means that Windows is unable to identify the installation, not that it is unable to install the app. The good news is that you can simply ignore this error message.

To check if the Netflix app has installed, launch Command Prompt and type explorer shell:AppsFolder. Look for the Netflix app in the list, double click it, fill in your login info and it should be working again. You can also right click the app icon in the apps folder and create a shortcut.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

If you can’t find Netflix in the AppsFolder, follow the troubleshooting steps listed below.

1. Run the Windows Store troubleshooter

If you can’t install Netflix, try running Microsoft’s dedicated troubleshooter for Windows apps. You can download the tool from Microsoft’s website.

2. Run a SFC scan

Corrupted system files may block app installs. Run a SFC scan to detect and repair corrupted files.

  1. Type cmd in the search menu > select Command Prompt > run as administrator
  2. Type the command sfc /scannow and hit Enter.

3. Install the latest Windows updates

Go to Setting > Update& Security > Check for updates > install the pending updates.

If you’ve encountered other workarounds to fix error 0x80240014, you can list the troubleshooting steps in the comment section below.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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