FIX: Netflix site error: unable to process your request

Vlad Constantinescu
by Vlad Constantinescu
VPN Expert & Privacy Advocate
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  • Netflix is a popular online streaming service that is used by millions of users around the world.
  • If you see the We are currently unable to process you request Netflix error, the service might be down or your browser acting up.
  • In case of more issues with your browser, see our Browser section to find helpful guides. 
  • Visit the Netflix Fix page to learn more about this service, and how to handle possible errors.
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Netflix is a popular online streaming service that is used by billions of users all around the world.

You can use it to watch short features, movies, TV series, and documentaries.

However, issues such as the Netflix Site Error often restrict people from watching their favorite content.

This error message goes as follows:

Netflix Site Error
We were unable to process your request.
Please go to the Netflix home page by clicking the button below.

There are many reasons that can cause this error.

In this guide, we are going to discuss some quick solutions that can help you solve the issue without breaking a sweat.

How can I fix the Netflix Site error?

Use a different browser

The problem can be specific to your browser itself and trying an alternate browser can resolve the issue.

Before closing your existing browser download a new one. Our suggestion is to go with Opera Browser. 

Why Opera? Because it is a privacy-focused browser that comes packed with great features for users.

For instance, it has video pop-outs that play in floating windows while you are browsing various other websites.

Can’t find the VPN in Opera? Check out our quick guide and learn where you can locate it and how to use it.

Furthermore, you use Workspaces to separate work from fun or split different project ideas.

It’s a neat way to group tabs together that have something in common. Less clutter, more productivity.

It also comes with a built-in ad blocker and free VPN. These are only a couple of reasons to love this browser.



Watch Netflix on your new favorite browser: Opera. Very user-friendly , fast, and the VPN will give you access to the catalogs from other countries

Sign in on another device

  1. Use the same network to sign in to Netflix on a different device
  2. Make sure that you sign out of Netflix and sign in again if your account is already logged on that device as well
  3. The issue might be from the Netflix service if you see an error stating we are currently unable to connect your account to the Netflix service
  4. You will have to wait until Netflix resolves the issue
  5. Try again after some time in that case

You can try out these troubleshooting solutions if the error message does not appear on your screen.

Delete the Netflix cookie from your browser

  1. Delete the Netflix cookie by navigating to
    • Once you clear the cookie, you will be signed out of your account
  2. Click the Sign In button and type your Netflix email and password to log in to your account
  3. Check if the problem is solved

Restart your browser

Sometimes, simply restarting your browser can restore the balance of things and solve many underlying issues.

Thus, if you notice that you can’t exactly use Netflix anymore because of the pesky Netflix Site Error, just follow these steps:

  1. Log out of your Netflix account
  2. Close the web browser that you are using to watch Netflix
  3. Navigate to the Start menu and relaunch it
  4. Head to Netflix
  5. Sign in to your Netflix account again and check if the problem is solved

Restart your system

Sometimes your device needs a simple reboot to set things straight once again.

Therefore, if you encounter any kind of issue, let alone the Netflix Site error, your first course of action should be rebooting your PC.

  1. Close the browser
  2. Restart your system
  3. Launch the browser once more
  4. Head over to Netflix
  5. Check if the error persists

Restart the home network

  1. First and foremost, power off your system
  2. Unplug your modem for around 30 seconds
    • If you are using a separate wireless router, repeat the same process for the router as well
  3. Plug the network equipment in (Modem & Router) again
    • Wait until the indicator lights on both the devices are back to the normal state
  4. Turn on your system, launch the browser, and try using Netflix again

Check your VPN

VPN interfering with various online services is not exactly unheard of, so you may want to consider switching it off, even temporarily.

To do that, you simply need to bring the VPN client’s main window into view and disconnect from the VPN server.

Note that some VPNs come with built-in kill switches that cut off your Internet access if no VPN traffic is detected.

So you might want to make sure that the kill switch is disabled before disabling your VPN.

You may even want to try switching to a different server or using your VPN’s split tunneling feature.

Private Internet Access, for instance, is a VPN service that works great with Netflix and offers split-tunneling to its customers.

Private Internet Access’ main features:

  • More than 22,000 servers worldwide
  • Zero-logging policy
  • Accepts crypto, credit card, and PayPal payments
  • Supports both OpenVPN and WireGuard protocols
  • Military-grade encryption
  • Can unblock Netflix and other geo-restricted services
  • Has built-in kill switch and split tunneling
Private Internet Access

Private Internet Access

Looking for a VPN that works great with Netflix? Look no further, Private Internet Access has everything you need.
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To wrap things up, if you suddenly encounter the dreaded Netflix Site Error, there are many ways you can fix it, as you can see in our guide.

We hope that at least one of these solutions worked for you. Comment down below if you managed to find another working solution.

FAQ: Learn more about Netflix site error

  • What does Netflix site error mean?

It’s a way to tell the users that the service is experiencing an error. Their internal systems might have a problem, or your browser might be at fault. Check out the article to fix Netflix site errors, and find out what to do.

  • What is the problem with Netflix?

Let’s rule out any local issues. Check your Internet connectivity and try to login with a different browser. If that’s not working the service might be down for a while.

  • How do I fix Netflix error 100?

Fortunately, this specific error can be easily fixed. Follow the steps in the Netflix error 100 fixing guide.

Editor's Note: This article was originally published in September 2019 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.
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