Netflix site error: unable to process your request

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Affiliate Disclosure

  • Netflix is a popular online streaming service that is used by millions of users around the world.
  • If you see the We are currently unable to process you request Netflix error, the service might be down or your browser acting up.
  • In case of more issues with your browser, see our browser section to find helpful guides. 
  • Visit the Netflix page to learn more about this service.
How to fix Netflix Site Error

Netflix is a popular online streaming service that is used by billions of users around the world. You can use it to watch short features, movies, TV series, and documentaries. However, the Netflix Site Error often restricts people from watching their favorite content. The error says:

Netflix Site Error
We were unable to process your request.
Please go to the Netflix home page by clicking the button below.


There are many reasons that can cause this error. In this article, we are going to discuss some quick solutions that can help you to resolve the issue.

How do I fix Netflix Site Error?

1. Use a different browser

Use a different browser Netflix Site Error

The problem can be specific to your browser itself and trying an alternate browser can resolve the issue.

Before closing your existing browser download a new one. Our suggestion is to go with Opera Browser. 

Why Opera? Because it is a privacy-focused browser that comes packed with great features for users. For instance, they have Video pop-outs that let you have a floating window with the video playing while you are navigating on a webpage.

Then, you can separate work from fun or different project ideas with Workspaces. It’s a neat way to group tabs together that have something in common. Less clutter, more productivity.

It also comes with a built-in ad blocker and free VPN. These are only a couple of reasons to love this browser.

So give it a shot.



Watch Netflix on your new favorite browser: Opera. Very user-friendly and fast.

2. Sign in on another device

Sign in on another device Netflix Site Error

  1. Use the same network to sign in to Netflix on a different device. Make sure that you sign out of Netflix and sign in again if your account is already logged in that device as well.
  2. The issue might be from the Netflix service if you see an error stating “we are currently unable to connect your account to the Netflix service”.
  3. You will have to wait until Netflix resolves the issue. Try again after some time in that case.

You can try out these troubleshooting solutions if the error message does not appear on your screen.


3. Delete the Netflix cookie from your browser

Delete Netflix cookie Netflix Site Error

  1. Delete the Netflix cookie by navigating to Once you clear the cookie, you will be signed out of your account.
  2. Click the Sign In button and type your Netflix email and password to login to your account.
  3. Check if the problem is resolved.

4. Restart your browser

Restart your browser Netflix Site Error

    1. A quick solution is to restart your browser. Close the web browser that you are using to watch Netflix.
    2. Navigate to the Start menu and relaunch it.
  1. Now Sign In again to see if the problem is resolved.

5. Restart your system

Restart your system Netflix Site Error

  1. Sometimes your device needs a simple reboot. Close the browser and Shutdown your system.
  2. Restart your system and try using Netflix again.

6. Restart the home network

Restart the home network Netflix Site Error

  1. First and foremost, power off your system.
  2. Unplug your modem for around 30 seconds. If you are using a separate wireless router, repeat the same process for the router as well.
  3. Plugin the network equipment (Modem & Router) again. Wait until the indicator lights on both the devices are back to the normal state.
  4. Turn on your system, open the browser, and try using Netflix again.

We hope that at least one of these solutions worked for you. Comment down below if you managed to find another working solution.

FAQ: Learn more about Netflix site error

  • What does Netflix site error mean?

It’s a way to tell the users that the service is experiencing an error. Their internal systems might have a problem, or your browser might be at fault. Check out the article to fix Netflix site errors, and find out what to do.

  • What is the problem with Netflix?

Let’s rule out any local issues. Check your Internet connectivity and try to login with a different browser. If that’s not working the service might be down for a while.

  • How do I fix Netflix error 100?

Fortunately, this specific error can be easily fixed. Follow the steps in the Netflix error 100 fixing guide.

Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

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