No video on Nvidia GameStream? Here’s how to fix that

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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No visual on your game means no game at all. Unfortunately, this problem appeared for many users that play through Nvidia GameStream.

Most people encountered this issue when launching Dark Souls III in the Shield tablet.

Also, users can access the controls, but there’s only a black screen. Moreover, the sound works properly.

Luckily, there are some solutions available to fix this problem and today we will show you how to bring the visual experience back on Nvidia Gamestream.

Here’s how to fix black screen on GameStream

1. Add Remote Desktop

Adding a Remote Desktop solves the issue for quite a few users. We described the method below.

  1. Open GeForce Experience and select Settings.
  2. Click on Shield and select GameStream.
  3. Select Add and choose your main hard drive.
  4. Go to Windows, and then System32.
  5. Run mstsc.exe.

2. Force to stream at 1080p60 resolution

Usually, a different resolution solves a video issue. Follow the steps below to try this solution.

  1. Open the Nvidia game app.
  2. Go to Settings and select GameStream PCs.
  3. Select your PC and go to Show advanced options and click on HQ.
  4. Change the resolution to 1080p60.

3. Reinstall GeForce Experience

A simple reinstallation of GeForceExperience might remove the bug. The following steps below will show you how to reinstall GFE.

  1. Uninstall GeForce Experience from your device.
  2. Close all the Nvidia services and containers that still run.
  3. Delete entirely the Nvidia directory at “C: > Program Files > NVIDIA Corporation”.
  4. Fresh install the latest GeForce Experience.

Also, if you reinstall GeForce Experience, the Nvidia driver will not be affected in any way. So, this method is safe as it doesn’t affect your drivers.


Not seeing anything in GameStream is no game (literally). That’s why is important to solve this issue. You can do that as quickly as possible with our solutions.

Reinstalling GeForce Experience is the better option since the first two could prove inefficient. So, deleting and installing the program will remove this bug.

Moreover, you can avoid these problems by updating your graphics driver frequently. Learn how to do that with the help of our detailed guide. 

Alternatively, you can check these driver updating tools to make sure your computer will work properly.

Did our solutions solve the problem? Do let us know in the comments section below!


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