Can’t download/install Nvidia drivers on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Display drivers ensure that anything you see on the screen has the right size, quality, colors, etc. Keeping them updated means you will benefit from performance upgrades over time, including new games that are launched.
  • In some cases, the NVIDIA software fails to download and install the drivers. Fix this by canceling any other processes, ensure that the version is correct for your NVIDIA card and that the download is not blocked by the antivirus or firewall.
  • Check out the NVIDIA drivers section on the site to see other fixes or guides for your graphic card drivers.
  • Make sure to stay on top of things with our Windows 10 Error Troubleshooting Hub. We take care of a great number of issues that might appear.
Nvidia logo Can't download Nvidia drivers Win 10

If you tried installing Nvidia drivers on your Windows 10, you might have encountered an error message saying Nvidia Installer failed or Nvidia Installer can’t continue. If you can’t download Nvidia drivers on Windows 10 and apply them, you’re not alone.

Many users reported Nvidia driver download greyed out, and some were quite vocal about the problem:

After I clean installed win 10, 64-bit 2 days ago I’m not able to install my Nvidia driver. I get this error: “NVIDIA Installer cannot continue.
This NVIDIA graphics driver is not compatible with this version of Windows. Please update your driver using GeForce Experience to download the correct version. I’ve read that many people are having this issue. How do I fix this??

Follow the solutions below to resolve this.

Why does the Nvidia installer fail?

1. Confirm that you are installing the fitting version of the driver

  1. Navigate to the official Nvidia support website, nvidia drivers can't download nvidia drivers windows 10
  2. Make sure to choose the appropriate product and system, while sticking to the latest version.
  3. Alternatively, you can try and download an older version, as that fixed the problem for some users.
  4. Download the driver, right-click on the installer, and run it as administrator.

2. End all Nvidia tasks and delete extra files

  1. Right-click on your Windows 10 taskbar, and select Task Manager.task manager can't download nvidia drivers windows 10
  2. Inside the Task Manager window, search the list of processes, and end all Nvidia tasks.
  3. Navigate to these links on your computer hard-drive, delete the below-mentioned files, and then restart your PC :
  • C:\Windows\System32\DriverStore\FileRepository\nvdsp.inf document
  • C:\Windows\System32\DriverStore\FileRepository\nv_lh document
  • C:\Windows\System32\DriverStore\FileRepository\nvoclock document
  • C:\Program Files\NVIDIA Corporation
  • C:\Program Files (x86)\NVIDIA Corporation

3. Temporarily close your antivirus software and update GeForce Experience

  1. Right-click on the antivirus icon in the Taskbar’s notification area and disable it temporarily.disable antivirus temporarily can't download nvidia drivers windows 10
  2. Alternatively, you can open the antivirus and disable the Real-time protection while installing Nvidia software.
  3. Run the installer again and check for improvements.
  4. Also, update the GeForce Experience client to avoid server-related errors. Download it, here.

4. Update Windows, remove old drivers with DDU and try again

  1. Navigate to Settings > Update & Security > Check for updates to update Windows 10.
  2. Download DDU (Display Driver Uninstaller), here, and install it.
  3. Open Settings > Update & Security > Recovery > Advanced startup.advanced startup can't download nvidia drivers windows 10
  4. Choose Troubleshoot Advanced options > Startup Settings > Restart.
  5. Boot into Safe mode and run the DDU utility.
  6. Remove drivers and install them again while in the Safe mode.

FAQ: Learn more about Nvidia drivers

  • Why is my Nvidia driver not installing?

It is possible that an updated version of the driver is already installed. Safely uninstall the current drivers first and then try again.

  • Why can’t I uninstall Nvidia drivers?

If you have trouble uninstalling the display drivers, make sure to reboot your computer. Use Display Driver Uninstaller if necessary and proceed with the operation. Check this guide to uninstall Nvidia drivers (safe)

  • How do I manually download Nvidia drivers?

You visit the official NVIDIA GeForce Driver page. Skip the automatic driver updates part and go below at the Manual Driver Search.

Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.