Nokia Lumia 1020 Freezes Randomly After Windows Phone 8.1 Update [Fix]

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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Nokia Lumia 1020 owners have had a lot of problems when trying to make the jump to Windows Phone 8.1 update. While some of them have managed to do this in the end, many are still being affected. Here are some potential workarounds.
Nokia Lumia 1020 windows phone 8.1 update issues
Recently, quite an outrage has started on the Microsoft community forums, after several Nokia Lumia 1020 owners have been complaining that their handsets are freezing or just acting out after the Windows Phone 8.1 update. We go through some of their complaints and also present some of the working fixes. Hope this solves problems that you might have been encountering.

How to fix Nokia Lumia 1020 problems with Windows Phone 8.1 update

First of all, here’s what one affected user has been saying, after fiddling for quite a long time with the problem:

Lumia 1020’s have been freezing when in stand by mode (glance mode), while charging and not charging. The only way to get the phone to respond is by performing a soft reset (hold volume down + power down for 15 seconds). Upon restart, some users report additionally to get one or both errors:
1) Phone date and time will revert back to date of May 22nd and will not auto update to present.
2) Get an error message: Try again in 140040 minutes.
Users who have received 1020 replacements report that the problem is still present. One user received a 1520 replacement, and reported that model did not have the problem. Freezes range from multiple times a week (some users reported as high as 10), to only a few times a week (once to twice a week).

And here are some potential fixes:

  • Disable: Glance Screen
  • Disable: Bluetooth, NFC
  • Auto-On: Glance Screen
  • Always On: Glance Screen
  • Disable: Store Auto-Update
  • Hard Reset Phone, restore back up
  • Hard Reset Phone, but do not restore back up
  • Remove Cortana Icon from Start Screen
  • Remove Apps from Lock Screen
  • Installing Lumia Cyan Update
  • Installing all ATT approved Updates
  • Uninstalling FB and FB Messenger
  • Battery Saver Usage
  • Disabled WIFI + Store Auto-Updates + Battery Saver: Store
  • Enabled Kids Corner > Go to LockScreen > Disable Kids Corner, Enabled WIFI + Store Auto-Updates + Battery Saver: Store

In the end, most of the affected Nokia Lumia 1020 have received replacements, here’s what the same user says:

I received a 1020 replacement yesterday from Microsoft and just finished shipping the old head set to them now. Should get there by Friday. When setting up the 1020 yesterday the phone already came with Cyan and 8.1 (8.10.12393.890) installed. The phone has not frozen or acted out in any way.

He also compared the phones and realized that the one he received from Microsoft has a newer hardware version. Sound off in the comment below and let us know what you think of this.

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  • Uninstalling and re-installing GMail fixed all my issues; freezing, restarting, poor battery life, etc. Seems that the version installed on 8 does not know about the CalDav and CardDav changes and so it was permanently stuck in an updating loop and crashing the phone (post the 8.1 upgrade). Re-installed, get a different GMail icon and all problems are gone. All now working sweetly.

  • My neice had many issues, so a factor reset was done. Now the phone does not work and you cannot turn off the flashlight. AT&T is not at all helpful. Their most helpful suggestion is to buy a new phone.

  • I have the same issues and was told I could send the phone to a third party and pay for a repair! (Note, three weeks out of warranty. I am thoroughly disgusted!!!

  • Navigation system Here Drive + would freeze after the WP 8.1 upgrade on my Nokia Lumia 1020 but I researched it and found that uninstalling and reinstalling the app solved the problem and it works fine now.