• If NordVPN fails to connect, this means you cannot enjoy the privacy and security you’ve wanted from the start.
  • Reinstalling it and getting rid of problematic applications are both useful solutions.
  • Feel free to visit our exclusive VPN Errors & Solutions webpage for similar quick fixes.
  • Don’t forget to take a closer look at our VPN Guides Hub to make sure you always make smart choices.
NordVPN failed to connect

Using a VPN is important, but some users reported that NordVPN won’t connect after an update. This can be a big problem and leave your privacy unprotected, so today we’re going to show you how to fix this problem.

Not being able to use your VPN can be a problem, and speaking of NordVPN and connection issues, here are some similar problems that users reported:

  • NordVPN failed to connect on login – This problem can be caused by your antivirus, so be sure that NordVPN is added to the list of exclusions in your antivirus.
  • NordVPN failed to connect when registering – Once again, make sure that the antivirus has no interference in that.
  • The tls key negotiation failed to occur within 60 seconds – If that’s your problem, chances are the firewall is blocking access for the openvpn.exe binary.
  • NordVPN failed to connect due to the wrong password – In such a case, check your login credentials and verify if you exceed the maximum number of connections.
  • NordVPN connected but no Internet – If you’re having this problem, perhaps you can fix it simply by removing problematic applications. Simply remove the respective apps and software and the problem should completely be resolved.
  • NordVPN can’t connect to any server – This is another relatively common problem with NordVPN. To fix this problem, be sure to use Command Prompt and renew your IP address.
  • NordVPN won’t connect to the Internet, stay connected – These are some issues that you can experience with NordVPN, but if you encounter them, be sure to try some of our solutions.

The good news is that these issues are extremely rare. NordVPN is a very reliable VPN service and technical problems are rare events.

What can I do if NordVPN failed to connect?


  1. Reinstall NordVPN
  2. Check your antivirus
  3. Remove the problematic applications
  4. Official Glasswire troubleshooting procedure
  5. Use the browser extension
  6. Disable IPv6
  7. Reset NordVPN
  8. Reset TAP NordVPN adapter
  9. Use Command Prompt
  10. Contact NordVPN

1. Reinstall NordVPN

reinstall NordVPN

  1. Click the Start button and go to Control Panel.
  2. Go to Programs and Features next.
  3. In the program list, find NordVPN and select it.
  4. Press Uninstall.
  5. Confirm your choice by clicking Yes.

In some instances, a corrupted installation can lead to this problem. If NordVPN won’t connect, it’s possible that your installation is damaged.

This can happen for various reasons, and in order to fix the problem, it’s advised that you uninstall NordVPN. Don’t hesitate to follow the above steps in that regard.

Once you reinstall this Tefincom & Co., S.A. VPN solution, check if the problem is still there.

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2. Check your antivirus

According to users, if you’re having problems with NordVPN, perhaps the cause is your antivirus.

Sometimes NordVPN won’t connect if your antivirus is interfering with it, and in order to fix this issue, it’s advised to temporarily disable certain antivirus features.

If that doesn’t work, you can try disabling your antivirus altogether. In some instances that won’t be enough, so you might have to remove your antivirus.

Bear in mind that Windows 10 has Windows Defender as its default antivirus, so even if you choose to remove a third-party antivirus, you’ll still have some form of protection.

If removing the antivirus solves the problem, perhaps this is a good time to consider switching to a different antivirus solution.

There are many great antivirus tools on the market, and if you’re looking for a reliable antivirus that won’t interfere with your VPN, we suggest that you try out Bitdefender.

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3. Remove the problematic applications

According to users, if NordVPN won’t connect after an update, it’s possible that other third-party applications are interfering with it.

To fix the issue, it’s advised to completely remove this application from your PC. There are several ways to do that. Use the solution described above or an uninstaller software such as IOBit Uninstaller.

By using the uninstaller software you’ll completely remove the selected application along with all of its files and registry entries.

By doing so, you’ll make sure that leftover files and registry entries don’t interfere with NordVPN in the future.

Download now IObit Uninstaller PRO 7 free

Once you remove the application completely, check if the problem is still there.


4. Official Glasswire troubleshooting procedure

Some users noticed this issue occurs when they use Glasswire and NordVPN. The good news is that this problem occurs in rare cases and it’s due to hardware issues or incorrect software settings.

Glasswire is a reliable tool and it’s fully compatible with Windows 10.

The company recently contacted us and provided users with official solutions to help you fix this technical issue.

For some reason, if you do a lot of host lookups, this may cause NordVPN to stop working. To fix this problem, use this solution:

  1. Stop the Glasswire service in the Task Manager. Right-click the bottom taskbar in Windows and choose Task manager then click on Services. Scroll to the G section and find GlassWire and stop it.
  2. Run Notepad as admin and open the config file:
    C:ProgramDataGlassWireserviceglasswire.conf
  3. Set hostname_enable_nslookup=false
  4. Save the file and start the GlassWire service again by right-clicking it in the task manager.
  5. Now GlassWire won’t look up hosts anymore, and Nord will work as usual.

If you encounter any other issues with NordVPN, you can use the Windows OS built-in VPN settings instead of the settings that the tool comes with.

Anyway, this quick solution should be enough to solve the problem.


5. Use the browser extension

If NordVPN won’t connect after the update, it’s possible to avoid this issue with this little workaround.

to users, it seems that NordVPN can only connect to a server once, but if you disconnect from the server, you won’t be able to connect until you restart your PC.

This can be a big problem, but many users reported that the browser extension works without any problems.

So if you’re having problems with NordVPN, try using the browser extension until you manage to find a permanent solution.


6. Disable IPv6

According to users, if NordVPN won’t connect after an update, it’s possible that the problem is caused by IPv6.

In case you don’t know, there are two IP address standards, IPv4 and IPv6, and sometimes the latter can be a problem.

Several users reported that they fixed the problem with NordVPN simply by disabling IPv6 altogether on their PC. This is actually quite simple to do, and you can do it by following these steps:

  1. Click the network icon on your Taskbar. Select your network from the menu.
    network taskbar nordvpn won't connect
  2. A new window will now appear. Click the Change adapter options in the right pane.
    adapter options nordvpn can't connect
  3. You should now see a list of available network connections on your PC. Right-click your network connection and choose Properties from the menu.
    connection properties nordvpn can't connect
  4. Locate Internet Protocol Version 6 (TCP/IPv6) on the list and uncheck it. Now click OK to save changes.
    disable ipv6 nordVPN can't connect

After doing that, the IPv6 will be disabled and the problem with NordVPN should be resolved. Bear in mind that you might have to restart your PC in order to apply changes.


7. Reset NordVPN

If NordVPN won’t connect after an update, it’s possible that one of your settings is causing the issue. To fix the problem, you need to restore all your settings in NordVPN to the default.

This is fairly simple to do, and you can do it by following these steps:

  1. Open NordVPN and go to Settings.
  2. Scroll all the way to the bottom and click on Show advanced settings. Now click on I know what I’m doing
  3. Scroll down to the Diagnostics section and click the Run Diagnostics Tool.
  4. A new window will now appear. Click on Reset NordVPN
  5. Wait for a few moments for the process to complete.

Once the process is finished, check if the problem is still there.


8. Reset TAP NordVPN adapter

Sometimes issues with NordVPN can occur due to its virtual adapter. If NordVPN won’t connect, it’s advised that you restart your network adapter. You can do that by following these steps:

  1. Follow the steps 1-2 from Solution 5.
  2. Now you should see the TAP NordVPN Windows adapter on the list of available connections. Right-click the adapter and choose Disable from the menu.
    disable adapter nordvpn
  3. Wait for a few moments, right-click the adapter again and choose Enable from the menu.

Once you enable the adapter, the problem should be resolved and you’ll be able to use NordVPN again.


9. Use Command Prompt

According to users, if NordVPN won’t connect after an update, the issue might a glitch with your network connection. However, you can fix the problem by renewing your IP address.

This is fairly simple, and you can do it by following these steps:

  1. Press Windows Key + X to open Win + X menu. Choose Command Prompt (Admin) or PowerShell (Admin) from the list.
    nordVPN command prompt
  2. Now run the following commands:
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh winsock reset
    • netsh interface ipv4 reset
    • netsh interface ipv6 reset
    • netsh winsock reset catalog
    • netsh int ipv4 reset reset.log
    • netsh int ipv6 reset reset.log

After running these commands, check if the problem is still there. Bear in mind that you might have to restart your computer in order to apply changes.


10. Contact NordVPN

If the problem still persists, perhaps it would be best to contact NordVPN directly.

Several users reported that NordVPN sent them a patch, so if you’re having issues with NordVPN, be sure to contact their support team and they will help you fix the problem.

NordVPN is a great VPN client, but if NordVPN won’t connect, it’s rather likely that a third-party application is interfering with it. If other applications aren’t the problem, be sure to try all other solutions from this article.

FAQ: Learn more about using NordVPN

  • Why won’t my NordVPN connect?

Your current antivirus and problematic applications often prevent NordVPN from connecting.

  • Is NordVPN a good VPN?

NordVPN secured its spot as one of the best VPNs at the moment. Speed, simplicity, and countless security features are all included.

  • Can you turn NordVPN on and off?

You, you can. Simply select Settings from the home screen. Then, select More under Wireless and networks, choose the VPN, and toggle the active connection on and off.

Editor’s Note: This post was originally published in December 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.