FIX: Norton Secure VPN stopped working (7 solutions)

Elena Constantinescu
by Elena Constantinescu
VPN Expert & Privacy Advocate
Elena started writing professionally in 2010 and hasn't stopped exploring the tech world since. With a firm grasp of software reviewing and content editing, she is always trying new things to improve her skill... Read more
Affiliate Disclosure
  • Norton Secure VPN is a decent VPN service for protecting your online privacy by hiding your IP address and encrypting your traffic. But many users report functionality and connectivity issues.
  • Fix Norton Secure VPN by checking your Internet connection, firewall settings, DNS servers, and computer certificates. Follow our step-by-step guide to discover more solutions.
  • If you're a fan of Symantec's products and services, check out our Norton section.
  • Join our VPN Troubleshooting Hub for more useful guides.
Norton Secure VPN stopped working

Norton Secure VPN is a VPN service created by Symantec, the renown security company.

You can use it to change your IP address, encrypt your data traffic, and protect your online privacy when browsing the web.

However, many users say that Norton Secure VPN stopped working on their devices, gets stuck trying to connect, frequently disconnects, and other similar issues.

If this sounds familiar, check out our easy troubleshooting guide below and easily fix Norton Secure VPN by following our instructions.

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How do I fix Norton Secure VPN if it stopped working?

Check your Internet connection

How to fix No Internet connection after installing Windows updates

If you don’t have Internet access on your Windows PC, make sure to solve that problem before attending to Norton Secure VPN.

Plus, there might be a problem with your router, which you can easily check by temporarily switching to wired mode.

It’s also a good idea to regularly run Internet speed tests and see if your connection has any discrepancies.

It might not be strong or stable enough to handle the encryption process of a VPN service.

Make an exception in your firewall

  1. Press the Win key, type firewall, and select Firewall & network protection
  2. Click Allow an app through firewall
  3. Click Change settings (you need elevation rights)
  4. Find Norton Secure VPN on this list and enable the Private and Public options
  5. If it’s not on this list, click Allow another app to locate it

The instructions above make sure that VPN traffic is enabled in the Windows firewall, specifically for Norton Secure VPN.

If you have a firewall application installed, carefully adapt the steps above.

Update and restart Norton Secure VPN

update bluestacks

Make sure to keep Norton Secure VPN updated to the latest version. Otherwise, it might not work properly on your device.

If you encounter the Update Required: A critical update has been downloaded and must be installed before continuing to use Norton Secure VPN message, then you have to remove and reinstall Norton Secure VPN.

It’s also a solution to fix any problems you might have with the Symantec TAP driver (in Device Manager).

Change your DNS settings

  1. On Windows 10, right-click the Start button and select Network Connections
  2. Click Change adapter options
  3. Right-click your Internet connection and select Properties
  4. Double-click Internet Protocol Version 6 (TCP/IPv6)
  5. Select Use the following DNS server addresses
  6. Set Preferred DNS server to 8.8.8.8
  7. Set Alternate DNS server to 8.8.4.4
  8. Click OK
  9. Try to connect with Norton Secure VPN

These instructions should resolve any issues you might have with your DNS resolver on your PC, such as slow page loading time. It could also be why Norton Secure VPN doesn’t work.

But you can quickly fix this by using other DNS servers. We used Google Public DNS in our example above, which provides free and public DNS servers that improve your online security and speed up your Internet connection

Find out more about how to change DNS settings on Windows PC.

Connect to another virtual location

connect to Norton Secure VPN virtual locations

If Norton Secure VPN doesn’t connect, there might be a problem with the server. Perhaps there are too many users connected to that server or it’s currently down for maintenance.

To fix this problem, try connecting to another virtual location from the list.

Reinstall the WAN Miniport drivers

uninstall WAN Miniport network adapters
  1. Right-click the Windows Start button and select Device Manager
  2. Expand Network Adapters
  3. Right-click WAN Miniport (IKEv2) and select Uninstall device
  4. Do the same thing for WAN Miniport drivers (IP) and WAN Miniport drivers (IPv6)
  5. Open the Action menu and click Scan for hardware changes
  6. Try using Norton Secure VPN again

If your VPN connection fails on your PC, it might be due to WAN Miniport functionality issues. But you can easily fix this problem by reinstalling those devices.

Refresh network settings

flush DNS servers in Windows 10
  1. Run cmd with elevation rights: press Ctrl + R, type cmd, hold Ctrl + Shift and press Enter
  2. Copy and paste the next lines (press Enter between each line)
ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

NETSH winsock reset catalog

NETSH int ipv4 reset reset.log

NETSH int ipv6 reset reset.log

exit

Reboot your PC and try connecting to Norton Secure VPN again.

Flushing your DNS servers and resetting Winsock are quick ways to refresh your network settings on Windows.

Check the root certificates of Norton Secure VPN

manage Windows Local computer certificates
  1. Press the Start button, type certificates, and select Manage computer certificates
  2. Open the Personal folder on the left side
  3. Look for SurfEasy in the Issued By column
  4. If there are multiple SurfEasy entries, delete the old ones by taking into account the Expiration Date
  5. Do the same in the Trusted Root Certification Authorities and Intermediate Certification Authorities folders

Old and expired certificates could be the reason why Norton Secure VPN suddenly stopped working on your computer. You just have to find and delete them.

Switch to a better VPN service

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If you can’t get Norton Secure VPN to work, it’s time to consider switching to a better VPN service. And we can’t think of a better alternative than Private Internet Access.

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Conclusion

To recap, the solutions above should help you fix Norton Secure VPN if it stopped working or won’t connect on your PC.

You can check your Internet connection, add an exception in the firewall, verify the root certificates, and so on.

However, if it’s a recurring issue, consider dropping support for Norton Secure VPN and choosing a better, more reliable VPN service for your computer and network: Private Internet Access (buy here).

Your connection is not secure - websites you visit can find out your details:

  • Your IP
  • Your IP Address:
    34.139.178.199

Companies can sell this information, alongside your location and internet provider name, and profit from it by serving targeted ads or monitoring your data usage.

Use a VPN to protect your privacy and secure your connection.

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Frequently Asked Questions

  • If Norton Secure VPN isn’t working on your PC, it could be due to an unstable Internet connection, incorrect network settings, or outdated VPN app.

  • Norton Secure VPN is a good option for hiding your IP and protecting your online privacy. But it has few VPN servers and not enough advanced features. Plus, it doesn’t support torrenting or streaming. We suggest checking out the best VPNs for Windows 10 instead.

  • No, Norton Secure VPN doesn’t have a kill switch. Discover the top VPNs with an integrated kill switch for Windows PC.

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