Norton VPN stopped working: Use these 7 fixes to fix the issue

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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norton vpn stopped working

Norton Secure VPN is a VPN product by Norton Security Company utilized by millions of users all over the world. With this VPN application, users can mask their online identity and surf anonymously online without hassles.

On the other hand, Norton Secure VPN users reported being unable to start the VPN in the form of an error prompt Norton Secure VPN has stopped working.

In light of this, Windows Report team has compiled a list of pertinent workarounds which can fix the Norton VPN stopped working problem.

What can I do if Norton Secure VPN stopped working?

Method 1: Check internet connection

One of the reasons for the ‘Norton VPN stopped working’ problem is due to bad internet connection. If you are unable to startup the Norton Secure VPN, you probably need to check if your internet data subscription is valid and also if you are able to connect to the internet.

Nevertheless, you can check your internet connection by accessing the web from your web browser and type “

If the website is accessible, then you have a stable internet connection; hence, you can start the Norton Secure VPN.

However, if you still experience the Norton VPN stopped working problem; you can proceed to the next workaround.

Method 2: Allow VPN through Windows firewall

Windows Firewall is adept at blocking VPN programs most especially Norton Secure VPN from running on Windows PC. Therefore, you need to enable Norton Secure VPN to run under Windows Firewall.

Here’s how to do this:

  • Go to Start > Type “Allow an app through Windows firewall” and then hit “Enter” keynorton vpn stopped working
  • Click on “Change Settings” options
  • Now, Click on “Allow another program”norton vpn stopped working
  • Select the program you want to add, or click Browse to find Norton Secure VPN software, and then click OK
  • Check if you can connect again.

However, you still experience the connection problem; you may proceed to the next step.

Method 3: Update video graphics driver

Another reason for this problem is due to outdated video graphics driver software. Therefore, you need to ensure that your video graphics driver is updated to the latest version.

Here’s how to do this:

  • Press the Windows + R keys to launch the Run program.
  • Type devmgmt.msc and then press Enter vpn stopped working
  • In the Device Manager window, double-click on the Display vpn stopped working
  • Right-click on the HD graphics card, and select vpn stopped working
  • On the Driver tab, check whether the video graphics card driver is current or vpn stopped working
  • If the driver is outdated, click on update to install the latest version of the video graphics card driver.
  • Restart your Windows PC afterwards to check if the issue has been resolved.

— RELATED: How to update outdated drivers in Windows 10

Method 4: Run Windows Update

Another way of resolving the “Norton VPN stopped working” problem is by running Windows update.

Besides, Microsoft constantly releases automated fixes and latest driver updates which can fix several issues most especially VPN-related.

Here’s how to run Windows Update:

  • Go to Start>type “windows update” in the search box and then click on “Windows Update” to proceed.
  • In the Windows Update window, check for updates and install the available updates.check for updates
  • After the update is complete, restart your Windows PC.

Method 5: Reinstall Norton Secure VPN

In addition, if any other fixes above did not resolve your “Norton VPN stopped problem”, you should consider reinstalling your VPN client.

Here’s how to do this:

  • Right-click Start and select Programs and Features
  • From the list of programs, locate Norton Secure VPN, click on it and then select Uninstall
  • Follow the prompts to complete successful uninstall of the VPN program.
  • If the your VPN is still listed as available after uninstalling it, right-click Start and select Run
  • Type ncpa.cpl and press Enter to open the Network Connections window
  • Under Network Connections, right click on the WAN Miniport labeled your VPN
  • Select Delete
  • Click Start and select Settings
  • Click Network & Internet
  • Select VPN. If you see your VPN as available, delete it
  • After complete uninstall, proceed to install the Norton Secure VPN software at the official website.

— READ ALSO: How to fix VPN authentication failed error message

Method 6: Manually configure DNS settings

Some Windows PC may not connect automatically to the DNS servers of the Norton Secure VPN servers. Manually configuring DNS settings is one of the permanent solution to fix the VPN problem.

Here’s how to do this:

Step 1: Open Network Connections settings

  • Right click Start and select Run
  • Type ncpa.cpl and click OKnorton vpn stopped working
  • In Network connections window, find your usual connection, either LAN or Wireless network vpn stopped working
  • Right click the connection and select Properties

Step 2: Set the DNS server addresses

  • Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol
  • Select Use the following DNS server addresses
  • Type these Google DNS server addresses: Preferred DNS server and Alternate DNS server
  • If Google DNS is blocked, try the following: Neustar DNS Advantage ( and enter and press OK, and, Level3 DNS ( and enter and press OK.

Method 7: Change VPN

Norton Secure VPN is utilized by millions of users’ world. If the issue persists, you can switch to a different VPN tool. There are other VPN service providers which are devoid of issues.

While this may not be the ultimate solution, replacing Norton Secure VPN ensures you don’t have to deal with several VPN-related issues.

Some of the recommended VPN solutions for your Windows 10 PC include CyberGhost, Hotspot Shield, ExpressVPN, and NordVPN.

In conclusion, Norton Secure VPN is one of the most popular antivirus with VPN programs available in the cybersecurity industry today. If you experience any issue while using this VPN program, you can contact their customer support representative.

We do hope that you are able to fix the Norton VPN stopped working program by using any of the aforementioned workarounds. Share your experience, questions and comments in the comment box below.


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