Fix: OneDrive keeps crashing in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • OneDrive random crashes can be enough to put one off despite all of its great features.
  • Don't give up on the app just yet - here's what to do if OneDrive keeps crashing on Windows 10.
  • Speaking about great features, 15GB of free storage space is a valuable asset, but you can have more. Make sure you get the most of your OneDrive Quota.
  • To properly utilize this cloud-based solution, do keep our OneDrive Guides close.
OneDrive app

Have you experienced problems with OneDrive in Windows 10 Technical Preview? Some users of the Microsoft forum reported that their OneDrive is constantly crashing when they want to perform certain operations.

Well, we have a couple of solutions for you and we hope they will be helpful.

What can I do if One Drive keeps crashing?

1. Install the latest Windows updates

Since new Windows 10 builds are coming out fast, there’s a chance you missed some Windows updates that are crucial for the proper functioning of your OneDrive app. To make sure all your updates are in place, do the following:

  1. Click the Start button
  2. Choose All Programs
  3. Click Windows Update
  4. Check for updates
  5. If any updates are found, click Install updates
  6. Restart your computer

2. Use an alternative storage app

There are many options when it comes to storage, and a bit of help from a third-party tool might be just what you need.

Keeping all of your assets synchronized has never been easier thanks to Sync, the tool that allows you to store, share, and access all of your files from any location.

The best part is that you get up to 5 GB to store all those important files in the cloud absolutely free of charge.

But Sync delivers more than storage, it also protects your data with end-to-end encryption, making sure your confidential documents are completely safeguarded from unauthorized access.

Raising the stakes even further, Sync also acts as a powerful backup solution to keep your files synced across all of your devices with no risk of data loss or leakage.

Let’s quickly look at its key features:

  • Storage space  2TB to 4TB in premium plans
  • Unlimited Share transfer, password protected sharing, advanced share controls, and remote share wipe
  • Realtime backup and sync
  • Privacy protection and no third-party tracking
  • End-to-end encryption and data protection
  • File history and recovery features included
  • Two-factor authentification (2FA)
  • Mobile apps, desktop apps, and integration
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3. Check if there are any conflict processes

It is possible that some processes running on your computer are preventing OneDrive from working correctly. To check if you run some of these processes, do the following:

  1. Right-click on the Windows status bar
  2. Choose Start Task Manager
  3. Under the Processes tab, make sure that none of these processes are running, if any of these processes are running, End them and try your OneDrive again:
    • groove.exe
    • msosync.exe
    • msouc.exe
    • winword.exe
    • excel.exe|
    • powerpnt.exe

4. Fix Unrealistic Dates

  1. Open Windows Explorer
  2. Click on OneDrive on the left-hand side
  3. Right-click on the Date field in the header and check Date Taken. Date Taken will be added all the way to the right.
  4. Type Pictures in the search box, on the top right and press Enter (Make sure your View is  Details)
  5. Sort by date taken
  6. Look for any date that has an unusual time stamp such as one done in the future. If there is one, edit to a more realistic date

We hope you managed to solve those pesky OneDrive crashes with one of the solutions above.

As always feel free to share your troubleshooting experience or any other questions/suggestions you might have via the comments section below.

FAQ: Learn more about OneDrive issues in Windows 10

  • Why is Microsoft OneDrive not working?

There are many reasons that can cause OneDrive to keep crashing at startup or when performing certain operations. Follow the steps in this step-by-step tutorial to diagnose OneDrive crashes.

  • Why does my OneDrive keep freezing?

May users reported that OneDrive usually freezes when syncing folders. Get the detailed fixing procedure to unfreeze OneDrive and carry on with your storage activities.

  • How do I fix OneDrive sync issues?

The first step is to restart the OneDrive desktop app. Here’s a complete guide for troubleshooting OneDrive sync issues – make sure to check it out.

Editor’s Note: This post was originally published in April 2015 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in April 2015 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.