FIX: Outlook integration error with Skype

Elsie Otachi By: Elsie Otachi
4 minute read
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Home » Fix » FIX: Outlook integration error with Skype

Microsoft integrated Skype, its voice and video calling service into its Outlook desktop email client, with the Skype 6.1 update for Windows.

This update included the ability to call any mobile or landline in Outlook, plus a built-in online status and contact information into Outlook contact cards.

Additionally, the ability to trigger instant messages from Outlook was added, but, Skype’s interface was also updated to ensure adding of contacts was made easier with the ability to find Skype users from the list of contacts.

This Outlook integration with Skype was promised also for its Outlook.com web email client by Microsoft to support video calling.

With all technologies, however, there are problems that may arise with integration such as the Outlook integration error with Skype.

If you’re having problems using both applications in Windows, there are few things you need to do to get better integration between Skype and Outlook including:

  • Configure your account on both desktop clients for Outlook and Skype
  • Ensure the account is set up via Exchange. To do this, go to Outlook>File>Info>drop down Account settings>click Account setting and check that the account type is Exchange
  • Install the latest update for Skype and Outlook. If there is a version mismatch, ensure re-installation is performed so they are both on the same version
  • Ensure the sip, SMTP and UPN are the same

Once you have all these checks set up, try the solutions below to fix Outlook integration error with Skype.

How can I fix Outlook integration error in Skype?

  1. Preliminary checks
  2. Quick fixes
  3. Check if the auto discover service works properly in Office
  4. Clear Skype for Business cache
  5. Remove corrupt Outlook registry key

1. Preliminary checks

If you’re getting Outlook integration error with Skype, check for the following before trying any troubleshooting solutions:

  • You’re using the most up-to-date client
  • Outlook is running and configured to use the correct profile
  • That your system time is accurate. If the time on your computer differs from that of the server you’re trying to sign in to, sign in may fail. Set your computer’s time as close to the correct local time as possible.
  • Make sure your firewall does not block the IP or ports Exchange online service uses.

— RELATED: Fix Outlook error ‘Too many recipients’ on Windows 10

2. Quick Outlook/ Skype fixes

  • Migrate the user’s mailboxes to a higher Exchange Serverversion 2013/2016
  • Disable the creation of the “Skype for Business Contacts” folder
  • Wait around 5 minutes, sign-out from the client and Outlook, and try again.
  • Try to use another computer test if there is the same issue, also you could try to test if any other users had the same issue
  • If the issue only appeared on the specific computer, perform a clean boot
  • If you can’t see conversation history successfully, press Ctrl and right click Skype for Business icon in the taskbar. Open configuration information, then check if EWS status and MAPI status are okay
  • Reinstall Skype for Business client and Outlook client
  • Changing the personal information manager from Microsoft exchange or Microsoft outlook to None

3. Check if the auto discover service works properly in Office

To do this:

  • Go to this link
  • Click Outlook Connectivityunder Microsoft Office Outlook Connectivity Tests from Office 365
  • After you get the results, click Expand Alland send the message to Microsoft support for further assistance

— RELATED: FIX: Outlook won’t respond or won’t connect

4. Clear Skype for Business cache

To do this:

  • Right click Start and select Run

  • Type %localappdata%MicrosoftOffice16.0Lyncfolder
  • Delete sip profile folder
  • Go to Tracing folder and delete all its files, but leave the folders intact

5. Remove corrupt Outlook registry key

Outlook integration error with Skype may occur if the Outlook registry key is corrupted, thus when other applications try to use the MAPI interface, they can’t retrieve the information required from the registry. To resolve this, remove the corrupted Outlook registry key and perform Detect and repair operation.

Here’s how:

  • Click Start, and click Run

  • Type regedit, and then press enter

  • In Registry Editor, locate the following subkey in the registry: HKEY_LOCAL_MACHINESoftwareClientsMailMicrosoft Outlook
  • Select the subkey, and press Delete
  • Click Yes.
  • Quit Registry Editor.
  • Start Outlook.
  • On the Help menu, click Office Diagnostics.
  • Follow the instructions on the screen to complete the repair.

Were you able to fix the Outlook integration error with Skype issue? Let us know in the comments section below.

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