Fix: Outlook contacts missing after Windows 10 upgrade

By: Madeleine Dean
2 minute read

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Windows 10 is becoming more and more popular among users. Month after month, statistics confirm that the number of Windows 10 users increases steadily, reaching 25% last month. With features like Cortana, a revamped start menu and more, Windows 10 has become the favorite OS for many people.

The upgrade procedure is very easy to follow and pretty much works on its own. But sometimes things can go wrong and one can run into some very weird problems. One of these problems is losing contacts after upgrading to Windows 10.

After upgrading to Windows 10 from Windows 7 SP1, I have lost all emails, my calendar, and all contact lists.  I use these for my home business.  This is unacceptable.  I am not a computer guru but can find my way around.

Fix Outlook contacts missing after Windows upgrade

In this post, we’ll tell you how to fix this issue and get your contacts back. Just follow the steps below and you will get your contacts back in no time.

On the home screen of the Outlook page, there will be an arrow where you can click to see a dropdown which consists various other features like Mail, People, Calendar, OneDrive and the rest of the Microsoft apps. There you need to click on the one marked as “People” and there you can see all of your contacts.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

If that’s not the case, here’s what you should do if you are using the Outlook application for Windows 10:

  1. Open the Outlook application for Windows 10.
  2. Click on Preferences.
  3. Click on General.
  4. Uncheck “Hide on my computer folders“. By doing this, there will be no hidden contacts.
  5. Restart Outlook application.

What actually happens while upgrading to Windows 10

When the Windows Upgrades from Windows 8 or Windows 7 to Windows 10, it creates a folder called “Windows.old” which contains all the files used by the previous installation. The Windows.old files actually help to restore your system to the old version of the Windows if you don’t like the new version.

It contains all the system files, installed programs and each of the user account’s settings.

To recover the lost contacts and other data, go to :C:Windows.old\Users\username\AppData\Local\Microsoft\Outlook

There you can find the data of the Outlook and other personal data saved there. Usually the data there is hidden, and you may have to configure windows to display hidden files and folders. Here’s how you can display the hidden files :

  1. Right click on the desired folder.
  2. Click on Properties
  3. Clear the check mark on hidden and click on apply.

READ ALSO: Microsoft adds new Outlook collaboration features and Surface pen functions

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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