FIX: Photos app not opening in Windows 10

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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  • Photos App won't work on Windows 10? Check out the solutions below and have it fixed in no time.
  • Or don't settle for a basic photos viewer and gain access to an entire collection of exciting capacities with a professional tool like Adobe Lightroom.
  • Explore more inspiring solutions to satisfy all your photography needs in our Photo Editors page.
  • Pursue your passions from a secure environment - keep your Windows 10 PC in top-notch condition at all times thanks to our Windows 10 Errors Hub.
Photos app not opening in Windows 10

We’ve been hearing reports that certain apps either open slow or don’t open at all in Windows 10. Such is the case with the Photo app, which doesn’t open after the Windows 10 upgrade for some users.

Now there's a fix for the annoying problem Now there’s a fix for the annoying problem

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Many users have been complaining that the Photos app is either not opening in Windows 8.1, Windows 10, or not working at all.

We finally have some fixes suggested by users on the Microsoft Community support forums. One user said the following:

It doesn’t seem to want to load all of my local photos. Directories which contain 30-40 photos sometimes only display 1 image…and some photo directories don’t show up at all.

SkyDrive integration is pretty much zero as it simply throws me into the handicapped Metro browser

And somebody else completed, saying this:

I am unable to open photo app. All that happens is that it sits there for a while then opens showa thumbnails of photos then shuts down and goes straight to desktop.

Any help would be appreciated. I have tried trouble shooter, re booted but no change.

Multiple forum postings have been created with the same problem on Microsoft’s community network. If you find yourself in the same situation, here’s what you need to do.

How can I fix the Photos App on Windows 10?

  1. Download Adobe Lightroom
  2. Disable Photo Shuffle
  3. Update Windows 10
  4. Update the Photos App
  5. Run the Windows App Troubleshooter
  6. Repair your Registry
  7. Restore the Photos app
  8. Install third-party photo apps

1. Download Adobe Lightroom

Adobe Lightroom

If the Photos App is constantly blocking or simply won’t open, you might want to consider a third-party software that can execute the same functions and also add numerous new capacities for your benefit.

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Adobe Lightroom is a great alternative as it not only also you to view photos, but also to edit, organize, store, and share your photos across any device.

This cloud-based app provides easy-to-use editing tools that deliver professional-looking results, a photos management solution (it can manage any number of photos), 1TB, or more for storage and access to an online inspirational library.

Let’s quickly look at its key features:

  • Interactive, in-app tutorials on both desktop and mobile
  • Photos library for inspiration
  • Panorama fill edges
  • Smarter organization (machine learning-powered Adobe Sensei to quickly find photos or create albums)
  • Cross-device functionality
  • 1TB or more Cloud storage

Download Adobe Lightroom here

2. Disable Photo Shuffle

  1. In Windows 10 Photos App, turn off Shuffle Photos from the Charms > Settings > Options
  2. Delete the jpg and .dat files from
    AppDataLocalPackagesFileManager_cw5n1h2txyewyLocalState
    and AppDataLocalPackagesFileManager_cw5n1h2txyewySettings
  3. Enable Library Options in any Explorer File Folder
  4. Move all pictures out of the Pictures Library folder to a different folder, but then copy that new folder back to it
  5. Enable Thumbnails by unchecking Always show icons, never thumbnails in Folder Options
  6. Open Windows 8.1 Photos app and try Setting a Photo as Tile Photo. You can also try re-enabling Photo Shuffle instead; this cancels setting a photo as the tile photo. Close app.
  7. Check Photos app on Start Screen for Live Tile option

3. Update Windows 10

Running outdated Windows 10 versions on your PC may cause the Photos App to stop working.

Install the latest system updates on the computer, restart it, and then try to launch the app again to see if this fixed the problem.

As a quick reminder, Microsoft constantly rolls out Windows updates in order to improve the system’s stability and fix various issues.

Some of these updates may target native Windows apps, including the Photos App so make sure to turn automatic updates on or check for updates from time to time.

To access the Windows Update section, you can simply type update in the search box. This method works on all Windows versions.

Then go to Windows Update, check for updates and install the available updates.

4. Update the Photos App

If you don’t want to install all the Windows updates available for your OS version, you can update only the Photos app.

Go to the Windows Store, open the Photos App page, click on the menu (the three dots) and check for updates.

update photos app

New updates will automatically get installed on your computer.

5. Run the Windows App Troubleshooter

Windows 10 Creators Update features a dedicated built-in troubleshooter that can fix a bevy of PC issues, including Photos App issues.

1. Go to Settings > Update & Security > select Troubleshoot in the left-hand pane.

2. In the new window, go to the section Find and fix other problems > scroll down to Windows Store Apps > Run the troubleshooter.

fix photos app

6. Repair your Registry

Corrupted or missing registry keys may prevent the Photos App from launching. The simplest way to repair your registry is to use a dedicated tool, such as CCleaner.

Don’t forget to first backup your registry in case anything goes wrong.

You can also use Microsoft’s System File Checker to check for system file corruption. Here’s how to run an SFC scan:

1. Go to Start > type cmd > right-click Command Prompt > select Run as Administrator

2. Now type the sfc /scannow command

3. Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.

7. Restore the Photos app

You can also try to restore the Photo app if none of the solutions listed above helped you fix the problem.

  1. Go to Start > type powershell > launch WindowsPowerShell (Admin)
  2. Enter the following command, and then hit Enter:
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  3. Wait until the Photos App is removed from your computer and then reboot it.
  4. Go to the Microsoft Store and download and install the Photos App again.

8. Install third-party photo apps

Well, if nothing worked, the best solution is to install a third-party photo management app.

For more information about the best photo apps to install on your Windows PC, check out our 6 best photo management and editing software for Windows 10 article.


Has this solved your issues with the Photos app in Windows 10? If not, leave your comment and we’ll look together into your problem and try to find a working fix for it.

FAQ: Learn more about Windows 10 photo apps

  • Why photos are not opening in Windows 10?
If the Photos app is not opening, first, you need to run the troubleshooter. Don’t get discouraged. Follow our easy guide to fix this problem.
  • What is the best photo viewer for Windows 10?

If you want our advice, the top 5 photo viewers for Windows 10 include Adobe Lightroom and Adobe Photoshop, ACDsee Photo Studio, FileViewer Plus 3, and WildBit Viewer.

  • What is the best photo app for Windows 10?

There are plenty of very good paid photo editor apps out there and Photoshop is probably still the shining star. However, we can suggest our latest top free photo editors.

Editor’s Note: This post was originally published in February 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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