How to fix Photos App problems in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Is the Windows 10 Photos app giving you a hard time? Run the app troubleshooter or..
  • Replace it! As simple as that - Go for an alternative solution that brings even more interesting features to the table such as Adobe Lightroom.
  • Check our Photo Editors page fore more photo editing software that you will definitely enjoy.
  • Always keep your OS in crisp condition and error-free thanks to our Windows 10 Errors Hub.


fix Photos App issues

In case you have any problems with Windows 10 Photos app, we’ve prepared a couple of solutions that should make your life easier.

Ever since Microsoft introduced the new Photos app along with Windows 10, users have been finding it strange to accustom to the new app, instead of the standard Photo Viewer.

On top of that, the new app also caused a lot of issues to users, which makes it even less attractive.

So, if you’ve recently encountered an issue with Windows 10 Photos app, just keep reading this article for potential solutions.

How can I fix Photos App problems on Windows 10? You can quickly fix Windows 10 Photos app problems by updating the Photos App.

Most issues are triggered by outdated app versions. If this method fails to fix the issue, run the Windows Store App troubleshooter, and restore the app package.

For detailed instructions, follow the steps listed below.

How can I fix Photos app issues in Windows 10?

    1. Update Windows
    2. Download Adobe Lightroom
    3. Update the Photos app
    4. Restore libraries to default
    5. Delete outdated registry keys
    6. Run app troubleshooter
    7. Restore Apps package
    8. Restore the Photos app
    9. Install a third-party software

1. Update Windows

Most of the time, you can’t really do anything about the problem, because it’s system-related. If that’s the case, Microsoft will eventually come up with the solution.

So, all you need to do is update your system, and if the fix is available, you’ll receive it through Windows Update.

check for windows updates Photos App problems

Windows updates should be installed automatically, but you can also check manually if you don’t want to wait for the system to do it.

To update Windows, simply go to the Settings app > Updates & security, and check for updates. If the fixing patch is available, it will be installed on your computer.

2. Download Adobe Lightroom

adobe lightroom

If downloading and installing the latest Windows updates did not solve your issue, you might want to consider a completely different solution from the start.

There are numerous software dedicated to photo management that can easily replace the Photos App and even bring more interesting features to the table such as photo editing features that you might find very useful.

And why not choose one that has a plethora of advantages and bonus tools?

Adobe Lightroom is a powerful tool that enables you to view, capture, edit, share, and organize photos with great ease.

By installing Lightroom you will be able to view and manage any number of photos, group your photos into albums, filter to easily find them, plus you get to choose who else can view, download, or add photos.

Its interface is highly intuitive and easy-to-use, nevertheless, if you are not thrilled by the idea of utilizing a new software, you will be pleased to hear that Lightroom comes with in-app step-by-step tutorials so you can learn the basics or master the latest features in no time.

Let’s quickly look at its key features:

  • Sensei-powered Search and Filter to find photos quickly
  • Group photos into albums
  • Sharing options
  • Identify people in your photos
  • Flag a photo, a pick or a reject

Download Adobe Lightroom free

What to do if Windows updates won’t install? Here are the best tips!

3. Update the Photos app

The same thing applies to the app itself. If there’s some component of the Photos app that conflicts with your system, developers will probably find a solution for it.

But instead of Windows Update, the fix might be delivered to you through the app update.

To update Windows 10 Photos app, simply go to the Windows Store, open the Store Page of Windows 10 Photos, and check for updates.

If there are new updates available, they’ll get installed on your computer automatically.

4. Restore libraries to default

Windows 10 Photo app is connected with libraries in your File Explorer, so if there’s some problem in libraries, the app won’t show any photos and videos.

To solve this problem, you have to restore libraries to default, and hopefully, everything will work again. Here’s how to do that:

  1. Open File Explorer (you can open it from Start Menu, Search or taskbar)
  2. Click on View tab.
  3. Click on Navigation pane and choose Show libraries photo app problem windows 10
  4. In the left pane right-click on Libraries and click on Restore default app windows 10 issues restore default libraries

Open your Photos app again, and you should be able to see images. If you’re unable to even open the Photos app, follow the next solution.

5. Delete outdated registry keys

If the app and system updates didn’t get the job done, it’s time for more serious measures. First, we’re going to try and fix some outdated registry keys. Here’s exactly what you need to do:

  1. Go to search, type regedit, and open Registry Editor.
    regedit run window Photos App problems
  2. Navigate to the following path:
    • HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Families\Microsoft.VP9VideoExtensions_8wekyb3d8bbwe
  3. Here, you should see a couple of entries, each of which contains a version number (Microsoft.Windows.Photos_2017.35071.13510.0). If there are more than three entries, that means the outdated keys remained after the update. So, remove the outdated entries, and leave only the most recent three entries. But you cannot just delete it, as you need to get permissions to do so. And here’s what you should do:
  4. Select one old entry, right-click it, and choose Properties.
  5. Go to Security > Permission tab.
  6. Choose Advanced from the Select User or Group window.
  7. Select Find Now, enter your username, and click OK.
  8. Now, you can select the old entry, and delete it.
  9. Repeat the process for each one of the old entries.
  10. Reboot your computer.

Too complicated? Choose one of these registry cleaners to do the job for you!

6. Run app troubleshooter

Windows 10 Creators update introduced a new useful tool for dealing with various system problems simply called Troubleshooter.

Besides other issues, this tool can also be used for dealing with Windows Apps, including Photos.

Here’s how to run Windows Troubleshooter:

  1. Open the Settings app.
  2. Go to Update & Security > Troubleshoot.
  3. Select the Windows Store apps option, and choose Run the the troubleshooter Photos App problems
  4. Follow further on-screen instructions to finish the process
  5. Reboot your computer

If there was any corrupt file in the Photos app, the troubleshooter should deal with it. However, if the problem remains, move on to another solution.

7. Restore Apps package

If you’re unable to open Photos app (or any other Windows 10 app), you need to do something with PowerShell. Here’s exactly what you need to do to get your Photos app working again:

  1. Right-click on the Start Menu button and open Command Prompt (Admin).
  2. Enter the following line and press Enter: PowerShell.
  3. Now, enter this command and press Enter:
    • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”} powershell command photos app problem windows 10
  4. Restart your computer

8. Restore the Photos app

And finally, if none of the above solutions managed to solve your problem, you can also try with restoring the Photo app itself. If you don’t know how to do that, just follow these instructions:

  1. Right-click the Start Menu, and select Windows PowerShell (Admin).
  2. Enter the following command, and press Enter:
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackageadministrator poweshell photos app windows 10
  3. Finish the process and reboot your computer

This action will completely delete Windows 10 Photos app from your computer. So, you’ll need to install it again. To do so, simply go to the Windows Store, find the app, and install it.

PowerShell stopped working? Fix the issue with these quick and easy tips!

9. Try a third-party software [Update]

In order to get rid of this issue, you might consider changing to a third-party software. In that case, we strongly suggest downloading Photo Manager Deluxe or ACDSee Photo Editor (trial version).

You will have fewer problems while managing your photos and more support.

You can find more information about these and other photo managers in our dedicated article which gathers the best photo management software for Windows 10 users.

There are plenty of photo editing and photo management tools on the market. Each software solution is tailored to specific needs.

So, list the main reasons why you need a photo editing tool or a photo management software and then download the one that best suits those specific needs.

That’s all, your Photos app should work fine after performing these solutions. If you have any comments or questions, reach for our comments section below.

FAQ: Learn more about the Windows Photos App

  • What is the Windows photo app?

The Photos App is Windows’ built-in photo viewer that helps your store, view, and manage your pics into Collections, Albums, and Folders for easy access through a logical structure.

  • How do I get the photo app on Windows 10?

Since it’s integrated in your operating system, you do not need to download the Photos App from a third-party source. In order to use the app, simply search for it in the Start Menu of your Windows 10 PC.

  • How do I reset the photo app in Windows 10?

Open the Apps and Features option from the Start Menu and select Photos from the list. Then click on Advanced Options and finally press on Reset. Note that this action will delete all data from the Photos app.

Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in September 2015 and was revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.
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  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
    after doing this operation, it shows access is denied…
    Still it shows error message whenever i try to open an image….how to solve it….

  • I LOVE the Windows 10 Photos App and, until a week ago, I have had no issues. now it only opens for about 5 seconds and then closes. I have tried everything from reinstalling to troubleshooter with no luck. Something going wrong with that specific app?

  • Hi there, I have tried fix after fix in the hope my photo thumbnails will display again on stupid Windows 10 and nothing is working. I’m also about to crush my stupid laptop out of frustration! One minute I’m looking at the thumbnails of all my images, then they all gone and now the image files display as a white file with random numbers! What should I do, apart from smashing my laptop?
    I’ve done all the normal stuff including the fix above. If there’s anything new that I haven’t tried please someone tell me! THANK YOU

  • MS photo editors have always been on the amateur side, but were good for simple quick tweaks for lo res web photos. The new photo editor that came in with the last update download is a disaster. It offers less sensitive editing tools, and the adjustment icons block the lower part of the image. It also destroys your images by leaving random bars of mismatched or blank pixels across photos, so unless you make and save copies right away (adding 4 steps to each image edit), your originals are ruined, but you don’t know it until AFTER you save the edits (so you can’t go back and undo them).

    I’ve worked with some of the fixes here, but the issues still remain, so I am going to roll back the upgrade and remove MS photo editor from my menu/preferences. I’ve downloaded another photo editor that has better tools, is more intuitive to use, and doesn’t randomly ruin my images.

    Microsoft might consider leaving the photo editing to the pros or stick to something really simple that will work well.

    • I have had this problem now! I’m really wary to try to edit anything as the originals are now downloaded to my laptop and will become corrupted! This is shockingly poor.
      I never ever had this with Windows 7.
      And do you know what? I don’t actually want a ‘Denim’ filter.
      I just want to crop and adjust light.

  • I have tried every solution that has been put on here and nothing works. I am about to smash my laptop. I did not change anything, but about ten days ago I suddenly cannot view my photos, just a black screen. AAARRRGGGHHH!!!!!

  • This doesn’t always work. The problem seems to be a conflict in the graphics system. I opened Photos on its own, went into settings and disabled Automatically Enhance Photos. That worked for me – switching off what is basically a useless feature.

  • When I hit show library, there is no library folder that pops up, so the first suggestion did not work. And then when I tried the second one it said: Access is denied. So the second suggestion doesn’t work, either. Kinda at a loss on what to do next? :/

  • Hi. Just wanted to say thank you, this solution worked to fix my photo app which i had figured out was causing my start menu and Cortana not to work. I had been trying several different fixes for over a week now, but this one worked. You’re a legend. Thank you!!

  • When I try to download photos that I recently took on my Galaxy Note 3, my Windows 10 system tells me that I have thousands of new photos, and wants to download them. It does not recognize that it has already downloaded most of these, and wants to download them again. If I tell it to go ahead, I will have thousands of duplicate photos. It seems that my only other option is to click on each one of these six thousand duplicate photos one by one and tell it not to download them, leaving only the ones that actually are new. Of course, I don’t have time to do this. All I could do is cancel the download. Any solutions. This problem has been ongoing for months.

    • Same issue. I have to highlight the new ones I WANT to download as a group, then right slick to save them to the designated folder for the transfer. Anther step, but it;s the simplest way to avoid filling your memory up with dupes.

  • When I try to download photos that I recently took on my Galaxy Note 3, it says I have thousands of new photos and wants to download them. It does not recognize that it has already downloaded most of these photos, and wants to download them again. If I tell it go ahead, I will have a lot of duplicates I don’t want. It seems that

  • I had this Photo problem. I use a utility app to uninstall Photo app ( Win10) and then reboot then I reinstall the Photo app from Windows Store and it solved my problems. Before this the app would just open a window and quickly close the window. ( Force close)