FIX: PS4 system software update error

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • This error is a system update issue that can arise on the PlayStation 4, and it can become very annoying.
  • Our article includes a set of confirmed fixes for the PS4 system software update errors, so read on for more.
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Playstation 4

The PlayStation 4 (PS4) is one of the world’s foremost game consoles. However, it still has a few error codes, such as SU-30746-0.

The PS4 system software update error SU-30746-0 (or system update loop) arises for some players when they turn on their PlayStation 4 consoles.

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Instead of starting up, the PS4 displays this error message:

An error has occurred. SU-30746-0

Read on to find out what you can do to resolve this issue once and for all.

How can I fix the PS4 system update error [SU-30746-0]?

1. Update your system software

Use Safe Mode

  1. Power off your PS4 if it’s on.
  2. Next, press and hold the power button until you’ve heard a couple of beeps.
  3. Release the power button after the second beep.
  4. Connect your DualShock 4 control pad to the PS4 with a USB cable.
  5. Press the PS button on the DualShock 4.
    The Safe Mode menu ps4 update error [system software]
  6. Select Update System Software on the Safe Mode menu.
  7. Select the Update using Internet option.

Use a USB drive

Setting the USB drive up
  1. Format a USB stick to FAT32.
  2. Open the PS4 System Software Update 7.51 page.
    The PS4 System Software Update page ps4 update error [system software]
  3. Click the Download PS4 update file link.
  4. Make sure that the title for the PlayStation 4 update file is PS4UPDATE.PUP.
  5. Plug-in your USB stick into the PC.
  6. Open the File Explorer window, and select the USB drive on the left of Explorer.
  7. Click the New Folder button, and set PS4 as the folder title.
  8. Create another new folder named UPDATE inside the PS4 folder.
Transfer the update package
  1. Open the download folder that includes the PS4 update file.
  2. Select the PS4 update file, and click the Move to button.
    Move to button ps4 update error [system software]
  3. Select the Choose location option.
  4. Then select to move the update file to the UPDATE folder on your USB stick.
  5. Next, eject the USB stick from PC. Insert the USB drive in your PlayStation 4.
    The PlayStation 4 ps4 update error [system software]
  6. Start the console in Safe Mode by holding its power button until it beeps twice.
  7. Then connect the DualShock 4 controller to console with its USB cable, and press its PS pairing button.
  8. Select the Update System Software > Update from USB Storage Device options on the Safe Mode menu.
  9. Select the OK option.
  10. Select Next to continue, and follow the on-screen instructions to complete this process.

2. Restore the PS4 to its default settings

  1. Start the PS4 in Safe Mode exactly as outlined for the first resolution.
  2. Select the Restore Default Settings option on the Safe Mode menu instead.
    Default Settings option ps4 update error [system software]
  3. Select the Yes option and press X to confirm.
  4. Restart the PlayStation 4.

Note: You will need to sign back into the PlayStation Network after restoring the console to the default configuration.


3. Use the Initialize PS4 option

  1. Back up your saved PlayStation game data to a USB device or cloud storage.
  2. Save the system software for PlayStation 4 to a USB drive as outlined for resolution two.
  3. Insert the USB drive that includes the system software for the PS4 into the console.
  4. Start the PlayStation 4 in Safe Mode as outlined for the fixes above.
  5. Select the Initialize PS4 (Reinstall System Software) option on the Safe Mode menu.
    Initialize (Reinstall) option ps4 update error [system software]
  6. Then select OK to confirm.

Those are some of the best fixes for error SU-30746-0. If you still need other fixes, you can discuss the issue further with live chat on the PlayStation 4‘s support website.


FAQ Learn more about the PS4 system software update error

  • What triggers the PS4 system software update error?

The recent 7.51 update has triggered the PlayStation 4’s system software update error. It arises when the console can’t find the correct system update file.

  • What’s the best fix for the PS4 system software update error SU-30746-0?

Sony’s official fix for error SU-30746-0 is to update system software via Safe Mode with the Update using Internet option. Find out how to do it by checking this article out.

  • What’s the PS4 system software update loop?

That’s a similar safe mode loop PS4 issue which also arises due to the 7.51 update. When that issue arises, the console displays a Cannot start the PS4 error message or Safe Mode screen.

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