Reset this PC feature not working on Windows 11? Fix it now

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • If the Reset PC option is not working on Windows 11, make sure your system is up to date.
  • Sometimes using the System Restore is the fastest way to fix issues such as this one.
  • Removing the latest feature update can also help if you’re dealing with this problem.
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While Windows 11 is a great operating system, sooner or later you might encounter certain issues. And while most of them can be easily solved, there are also exceptions.

If that happens, your only option would be to factory reset Windows 11, and by doing so, you’ll reinstall your system and restore it to its original state.

In case you encounter any issues with this feature, you might have to find another way to deal with the original problem.

However, there are a couple of methods that you can use that might help you if the Reset PC option is not working properly.

What does the Reset PC option do?

This option will delete your installed apps and files and reinstall Windows again. Basically, you will restore your operating system to its default factory state.

In some cases, your personal files will be preserved, but that doesn’t apply to other files, therefore, it’s highly recommended to back them up before using this feature.

Why doesn’t the Reset PC feature work?

There are several reasons for this issue, and in most cases, it is caused by a system bug. This was a case in the past, but that can be fixed easily.

In other instances, it’s possible that your system is damaged, and can’t complete this process. If that’s the case, you might have to do a clean install.

What do I do if Reset PC option isn’t working on Windows 11?

1. Install the latest updates

  1. Click the Start button.
  2. Now select Settings.
  3. Navigate to the Update & Security section in the left pane.
  4. Download and install any available updates.
  5. Once your system is up to date, check if the Reset option is available.

2. Use System Restore

  1. Press Windows Key + R and enter rstrui. Press Enter.
  2. Click Next to proceed.
  3. Select the desired restore point and click Next.
  4. Click on Finish to confirm your selection.
  5. Follow the instructions on the screen to complete the process.
  6. After restoring your system, check if the problem is still there.

Keep in mind that to use this feature, you need to create a system restore point beforehand, or use one created by your system.

3. Use the Uninstall feature update option

  1. Click the Start button.
  2. Now click the Power button, hold Shift, and select Restart.
  3. Select Troubleshoot.
  4. Navigate to Advanced options.
  5. Now go to Uninstall Updates.
  6. Select Uninstall latest feature update.
  7. Click the Uninstall feature update button to confirm.
  8. Follow the instructions on the screen to complete the process.

4. Reinstall Windows 11

  1. Download Windows 11 ISO.
  2. Double-click the ISO file to mount it.
  3. Now run the setup.exe file.
  4. Click Next and wait for the updates to download.
  5. Now accept the terms of service.
  6. Select what data to keep. We suggest using the Keep personal files and apps option. Click Next to proceed.
  7. Follow the instructions on the screen to continue.

Should I use the Keep my files or the Remove everything option when resetting Windows?

Keep my files option will save your personal files, such as the ones stored in Documents or Pictures folders, and it will remove everything else, including apps and other data on the system drive.

This option, however, isn’t too useful if want to fix any major issues, and this is why we recommend using Remove everything instead.

This way you’ll remove everything from your system partition, so you’ll get a clean start, which is better when dealing with major issues.

Can I perform Windows 11 reset without the installation media?

Yes, usually you should be able to complete the process without having the installation media. However, sometimes Windows will need missing files, so it won’t hurt to have it ready, just in case.

Windows also supports the Cloud download option when resetting Windows, so even if you don’t have the ISO file, you can download it during the setup.

Do keep in mind that this file can be larger than 4GB, so depending on your download speed, the process could take a while.

If the reset PC option is not working on your PC, updating your system or using the System Restore usually helps.

In case the issue is still here, you might have to reinstall Windows 11 to fix this problem. Just be sure to back up your files with proper backup software before doing so.

Did you find a way to fix this problem on your own? If so, feel free to share it with us in the comments section below.

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