How to fix Second Life crashes in Windows 10

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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  • A good number of users reported that Second Life keeps crashing in Windows 10 or the program isn't opening at all.
  • The Second Life crashing problem can be fixed if you check and update your drivers.
  • Another great idea is to run the run the BSOD troubleshooter from Windows.
  • You can, of course, clean boot your computer. We have step by step instructions below.
Fix Second Life crashes in Windows 10
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Second Life is an online virtual life simulator that can be accessed by personalizing your own 3D avatar. If you want to learn more about it, read this comprehensive article.

A good number of Second Life users have been reporting crashing issues with Windows 10 and for some of them, the program isn’t opening at all.

Second Life users have always wondered about the compatibility of the software in Windows 10, but now that they have seen that Second Life works in Windows 10, a number of crashes have begun appearing.

Some of them, though, still have some troubles with Second Life crashing in Windows 10, as it doesn’t open or just stops working at a certain point.

This is what one Second Life users that is using Windows 8.1 has shared with the community on the Second Life support forums:

I upgraded my operating system from Windows 8 to Windows 8.1, and I could not open Second Life Viewer for incompatibility. Then I uninstalled it with the intention of installing it again, but Windows 8.1 did not allow it. You know what someone should do so that it can install without problems again? Thank you.

Some other users tried to help by suggesting the following fixes:

  • Do a clean install of Second Life from Linden Labs
  • Try the Firestorm viewer
  • Rollback to a previous Catalyst version

These suggestions didn’t manage to help the above users solve Second Life‘s incompatibility with Windows 10, 8.1. Another user that has Windows 8 Pro says the following:

I have a high end gaming computer. Fresh install of windows 8 pro 64-bit. 8GB ram, 120gb SSD for the OS, 500GB standard HD for storage, ATI Radeon HD 7950 3GB graphics card. Wired 20Mbps download 2Mbps upload. Windows is up to date, Drivers all up to date. Everything’s up to date. I’m brand new to SL, Signed up, seen premium said “sure why not” Downloaded viewer, it crashes. Thought hmm. Maybe it was a fluke.. Start back up it crashes over and over and over. Looked through the forums for solutions, Tried the whole %appdata% thing doesn’t work. About to go ask for a refund, and put SL on my ignored list of programs to never download. Unless anyone else has some ideas?

Somebody suggested that a new test viewer has been available for download, so you can try it at this link. Finally, if you have the patience, follow these steps suggested by another user on the Second Life support forums:

1) Manually apply ALL the Required and Important patches for Windows 8 from Microsoft. A new Win 8 PC needs 4-5 iterations of this to get them all. The easiest way to do this is to:

a) Enter Desktop Mode
b) Launch Internet Explorer
c) Right-click on the options area of the Browser and turn on Menu & Status Bar [and any other of the old standards you like]
d) Tools / Windows Update.
e) Select the CUSTOM button so you can monitor and select the downloaded options to install e) Repeat until all are DL’d and installed

Note: Don’t install the Bing Desktop. Also, don;t install any Windows Live components unless you have an email account with Microsoft.

2) Identify the Video / Graphics system in your PC and get the Windows 8 drivers direct from the Video System manufacturer.

https://support.amd.com/us/gpudownload/Pages/index.aspx

https://www.nvidia.com/Download/index.aspx?lang=en-us

https://www.intel.com/p/en_US/support/detect/graphics

P.S. I recommend these steps on all Windows 8 PC’s and Laptops, specifically designed for Windows 8 with high-end Graphics Sub-Systems or Graphics Cards.

P.S.S. – On Upgraded PC’s & Laptops – If your computer was not designed specifically for Windows 7 or Windows 8 these steps may still help. There are many “Designed for Vista” PC’s that don’t upgrade well to Windows 8. If your PC was designed for Windows XP, Windows 8 is usually NOT a viable option, practically speaking.

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Many Second Life players encountered a bevy of bugs after installing the latest Windows 10 versions on their computers. As a matter of fact, Second Life crashes more frequently on Windows 10 compared to Windows 8, 8.1.

If the problems persists, maybe the workaround listed below will help you fix it.


What can I do if Second Life keeps crashing?

  1. Check your drivers
  2. Run the BSOD troubleshooter
  3. Clean boot your computer
  4. Additional solutions

1. Check your drivers

Make sure that you’re running the latest graphics driver versions on your computer. Go to your driver manufacturer’s website and download the drivers from there. Restart your computer and then launch the game again.

2. Run the BSOD troubleshooter

If Second Life crashes with a Blue Screen of Death error, you could also run Windows 10’s built-in BSOD troubleshooter. Go to Settings, click on Update & Security, then go to Troubleshoot, select Blue Screen, and run the tool and then test the game again.


3. Clean boot your computer

  1. Type msconfig in Windows Search.
  2. Select System Configuration and go to the Services tab.
  3. Select Hide all Microsoft services and click Disable all.
  4. Right-click on the taskbar and select Task Manager.
  5. Select the programs that you want to disable on startup and click Ok.
  6. Reboot your computer, then launch Second Life.

If you’re running too many apps and programs at the same time, this might impact the resources allocated to running Second Life.

Try performing a clean boot in order to launch Windows 10 with a limited number of drivers so as to direct as many computer resources as possible towards running the game (especially if you’re using an old machine).


4. Additional solutions

If the game continues to crash, maybe the solutions available in the following troubleshooting guides will help you fix the problem for good:


Let us know if you have managed to solve your Second Life problems on Windows 10 by applying the above-mentioned methods. If not, describe your issue in the comments box and we’ll try to search more about this.

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Editor's Note: This article was originally published in November 2013 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
  • I used Windows 8 in 2014 and 8.1 Pro. Second Life was rejected. Downloads and installs correctly, but upon entering the screen starts flashing and the Second Life exits unexpectedly air. Currently use Windows 7 and SL works perfectly.