Solved: Sky Glass Remote is Not Working

Re-establish the connection with your TV easily fixes the issue

Fix

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by Claire Moraa 

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Key notes

  • For your Sky Glass remote to work, it must be pointed at the IR sensor on the TV box so clear any items blocking this path.
  • Also, verify that the batteries are not dead and that your remote is correctly paired to your TV.
  • Read on to find out how you can return to a working remote.

If you’re frantically pressing on your Sky Glass remote, but there’s no response, it means it is not working. Usually, the batteries are the obvious culprits, but not always.

We look at other common causes and how you can address them to continue enjoying your viewing experience.

Why is my Sky Glass remote not working?

It is possible that the batteries are dead, inserted incorrectly, or the contacts have corroded. Another reason is there’s something blocking the path between your remote and the TV box, or your remote has been damaged.

How do I fix my Sky Glass remote if it’s not working?

Try the following preliminary steps before any advanced troubleshooting:

  • Replace the remote control batteries with new ones and ensure the polarity of the battery matches the one on your Sky box. If using rechargeable batteries, ensure they are fully charged before use.
  • Clean off any dirt from the battery contacts and ensure the protective paper in the battery compartment has been removed, then reinsert them.
  • Verify your remote is connected to the Sky Box or Sky Glass TV via Bluetooth.
  • Move other electrical devices, such as microwaves or mobile phones, away from your Sky Glass remote control, as they can interfere with wireless signals.
  • Check for any software updates for your TV and restart it.

1. Twist your remote

At first glance, it seems unorthodox, given that your remote is not made of stretchy material. Well, according to most users, this was the fix that solved their Sky Glass remote not working issue.

Start by removing the batteries, then twist your remote as though you are ringing a cloth to remove excess water. Be gentle but also firm, and do it for a few seconds, then try again.

2. Re-pair the remote

  1. Press and hold the 7 and 9 buttons simultaneously for three seconds.
  2. Next, press and hold 1 and 3 simultaneously for three seconds and wait for the connected message on your TV, then select Continue.
  3. Wait for the Connect your remote message on your TV and follow the on-screen prompts to pair.

Re-pairing the remote can help resolve any misconfigured settings that may have occurred during the initial pairing.

3. Use the Voice control feature

  1. On your remote, press and hold the Microphone button to activate the voice feature.
  2. Speak into the remote and release the button when done.
  3. You can use this temporarily to navigate your TV as you figure out what’s wrong with your remote.
Note icon NOTE
A Sky Ultimate TV subscription is required for voice control to work.

4. Contact customer service

If your Sky remote is still not working after you have followed these steps, get in touch with Sky Help Centre. You can reach out to them via their email or visit their repair center to have your remote checked out.

5. Get a replacement remote

If, at this point, you’re yet to fix your remote issues, it might be time to get a new one. You can request for Sky to get you a similar one or get a universal remote that works with most TVs.

Alternatively, if you’re not up to spending money on purchasing a new remote, you can control your TV from your phone. Sky has a dedicated remote app that does the job like the physical remote.

The only issue may be the numerous ads, but it’s a small price to pay for getting a free app. If ads are not your cup of tea, you can switch to online TV, and we have the perfect browsers to watch Sky Go. Just remember you’ll need a stable internet connection, or your Sky Go will be unable to load content.

What can I do if some buttons on my Sky remote are not working?

  • Make sure the batteries are inserted the correct way around and you’re using the recommended type.
  • Remove the batteries, press and hold each button individually to remove any residual power, then reinsert the batteries.
  • Reset your Sky boxTV by unplugging its power cord for about 30 seconds and plugging it back in again.

We hope the instructions above have eliminated your remote control issues and that it is now working as expected, especially if your Sky Glass TV wasn’t turning on.

If you have any other useful steps that favored you in this scenario or any other remote tips in general, please post a comment below.

More about the topics: remote control

Claire Moraa

Claire Moraa Shield

Windows Software Expert

Claire has a knack for solving problems and improving the quality of life for those around her. She's driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft's products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.