FIX: Oops, we have detected an issue on Skype

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • Skype is one of the best instant messaging apps on the market.
  • Many Skype users reported Oops, we have detected an issue error while using Skype.
  • To fix this problem, reset Skype settings or reinstall Skype.
  • Are you having additional problems with Skype? Is so, be sure to check our Skype hub for more in-depth guides.
issue detected skype

Skype for Windows 10 is far from a good app. Lots of users were glad that the old win32 Skype version was getting a modern look. However, it seems that the app trades the functionality and stability for the contemporary instant messenger looks.

One of the common errors is as follows: Oops, we have detected an issue. Please exit and restart Skype. Of course, after the restart, the affected users weren’t able to resolve the issues.

Hopefully, one of these steps will. Check our troubleshooting list and we just might get in the clear with Skype for Windows 10.

How can I fix Oops, we have detected an issue error in Skype?

  1. Run app troubleshooter
  2. Reset Skype and Photos settings
  3. Reinstall the app
  4. Grant Skype access to camera and microphone
  5. Update display and camera drivers
  6. Disable antivirus temporarily
  7. Try Skype Classic

1. Run app troubleshooter

  1. Right-click Start and open Settings.
  2. Choose Update & Security.oops we have detected an issue skype
  3. Select Troubleshoot from the left pane.
  4. Expand Store Apps troubleshooter and run it.oops we have detected an issue skype

2. Reset Skype and Photos settings

  1. Open Settings.
  2. Choose Apps.oops we have detected an issue skype
  3. Under the Apps & features, search for Skype and expand it.
  4. Click on Advanced options.oops we have detected an issue skype
  5. Scroll down and click Reset.oops we have detected an issue skype
  6. Repeat the same procedure for Microsoft Photos.

3. Reinstall the app

  1. Open Settings.
  2. Choose Apps.oops we have detected an issue skype
  3. Under the Apps & features, search for Skype and expand it.
  4. Click Uninstall.oops we have detected an issue skype
  5. Open the Microsoft Store and search for Skype.
  6. Install Skype.oops we have detected an issue skype

If the previous step fell short, let’s give reinstallation a go. Even though this is a far-fetched solution (reset is basically a reinstall), we should give it a try. At least, until we deplete our options.


4. Grant Skype access to camera and microphone

  1. Open Settings.
  2. Choose Apps.oops we have detected an issue skype
  3. Under the Apps & features, search for Skype, expand it and open Advanced options.oops we have detected an issue skype
  4. Under Permissions, toggle on Camera and Microphone.oops we have detected an issue skype

Since we mentioned the possible issue with Microsoft Photo integration, the same problems might occur in regards to hardware.

That’s why it’s important to confirm all the required permissions are granted to two associated devices: camera and microphone.

Even though those should be granted by default, some third-party software (or Windows Security) might have revoked them.


5. Update display and camera drivers

  1. Right-click Start and open Device Manager.
  2. Expand Display adapters.
  3. Right-click on your graphics card and choose Update from the contextual menu.
  4. Do the same for Imaging devices > camera.oops we have detected an issue skype
  5. Restart your device and try using Skype again.

Now, once we confirm that the software is up to the task, let’s confirm that the hardware is closely following. Lots of users reported black screen flashing which led to the error at hand.

This unwelcome sequence mostly appeared during the video calls, which leads us to believe that something’s indeed wrong with your drivers, so updating them is highly recommended.

Updating drivers can be a tedious process if you’re doing it manually, so it’s better to use an automated solution, such as TweakBit Driver Updater, that will update all your drivers automatically with a single click.

Thus, it will keep your system safe from permanent damage by downloading the wring driver version.


6. Disable antivirus temporarily

There’s no a third-party tool which has a larger impact on the system than an antivirus. Some antivirus solutions come with privacy protection tools which will completely block access to a camera.

We’re aware that disabling these isn’t exactly preferable. However, for the time being, try disabling your antivirus temporarily and look for changes.

Also, disable all background apps which might take control of the camera. This might cause Skype crashes, as well.

If even this won’t help and you’re still unable to use Skype without being interfered by the “Oops, we have detected an issue. Please exit and restart Skype” error, the final step is the only viable solution we know of.


7. Try Skype Classic

  1. Follow the steps in the Solution 3 to uninstall the app.
  2. Click this link to start downloading Skype from the official site.
  3. Install it and sign in with your account. Don’t forget that your account email password is the Skype password, as well.
  4. Follow the instructions to configure Skype. We recommend disabling the auto-start option as it can slow down the system.

Finally, the solution which should deal with all your issues. If you’re not particularly fond of the new design and look for a reliable option, the classic version of Skype for desktop is still available.

I’m personally not exactly attached to enforced novelties which fail to work and Skype classic is just fitting right. Skype never was an instant messenger but rather a VoIP service and that’s what users mostly need.

With that, we can conclude this article. Hopefully, you’ve found some resolution for your error. In case you have anything to add to a list or ask a question, feel free to do so in the comments section below.

FAQ: Learn more about Skype

  • How do I fix my Skype?

To fix Skype, try resetting its settings and updating your drivers. If that doesn’t help, you might have to reinstall Skype.

  • Why did Skype stop working?

If Skype stops working, the issue is most likely a corrupt Skype installation, so you’ll need to reinstall Skype to fix that.

  • How do I fix Skype crashing on Windows 10?

To fix Skype crashes, make sure that both Skype and all your drivers are up to date. In addition, make sure that Skype isn’t blocked by your antivirus or firewall.

  • How do I reinstall Skype?

To reinstall Skype, you need to go to Settings app > Apps, select the version of Skype you want to remove and click on Uninstall. Now download the latest version of Skype and install it.

Editor’s Note: This post was originally published in July 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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