Fix Steam error failed to load web page [error 7, 118, 310]

Madalina Dinita
by Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
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  • Steam is a rock-solid platform that works perfectly, but on rare occasions, errors do happen.
  • Several Steam users have reported that they were greeted with a failed to load web page error.
  • For help with a specific Steam error, check out our detailed Steam Troubleshooting page.
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Steam is the biggest gaming platform, but some users reported Failed to load web page error in Steam. When this happens you’re still allowed access to your Library, but you’re not able to browse the Steam website for a while.

To help you out, we have a list of fixes for you, so let’s get to it, shall we?

How to fix Failed to load web page Steam error? The easiest solution is to restart Steam completely and try to run it again. If that doesn’t work, you might have to clear your download cache from the Settings page in Steam.

Also, it’s always a good idea to check your firewall and make sure that Steam is allowed to go through it.

The solutions listed below will also help you if you encounter the following issues:

  • Steam error code 118 failed to load web page
  • Error code 7 steam
  • Steam error code
  • Steam error 7

How can I fix error code 310: Failed to load webpage in Steam?

  1. Restart your Steam client
  2. Clear your cache
  3. Disable Compatibility Mode
  4. Repair Steam
  5. Disable extensions
  6. Check your Firewall
  7. Reinstall Steam

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1. Restart your Steam client

In order to fix Failed to load web page error on Steam, it’s advised to close Steam completely and then restart it.

  1. Right-click on the Taskbar, and select Task Manager.
    task manager Failed to load web page
  2. Go to the Processes section and find all Steam processes.
  3. Right-click on Steam, and end each process individually, or click on End process tree.
  4. Re-open your Steam client.

2. Clear your cache

  1. Open your Steam client and head over to Settings.
  2. Select Downloads in the Settings panel.
  3. Now click on Clear Download Cache.
    clear download cache steam Failed to load web page
  4. You’re all set.

Your cache folder is used to store up temporary files, associated with games or programs in your library. However, if these files are corrupted, you might get Failed to load web page error in Steam.

3. Disable Compatibility Mode

  1. Firstly end any process of Steam that may be running through Task Manager.
  2. Now right-click on any Steam shortcut or executable file and select Properties.
    properties Failed to load web page steam
  3. Go to the Compatibility tab, and uncheck all options.
    compatibility tab Failed to load web page
  4. Click Apply and try to open Steam again.

The Compatibility Mode does exactly what it says, but it’s mostly useful for running older programs. Therefore, if you’re getting Failed to load web page in Steam, try disabling Compatibility Mode for it.

4. Repair Steam

  1. Exit any instance of Steam;
  2. Click Start and select Run.
  3. Type the following command and press Enter.
    C:/Program Files x86/Steam/bin/SteamService.exe
  4. Launch Steam.

In some cases, an issue with a Steam client can lead to Failed to load web page error.

5. Disable extensions

    For Mozilla

  1. Click the Menu button and choose Add-ons, then click the Extensions panel.
  2. Select the add-on you wish to disable.
  3. Click the Disable button(or Remove if you wish to permanently discard the extension).
    firefox disable extensions Failed to load web page steam
  4. Click Restart now if it pops up. Your information will be saved and restored after the restart.

     For Chrome

  1. Click on the Menu icon at the top right of the browser window.
  2. Now choose More tools and select Extensions.
    extensions chrome Failed to load web page
  3. Uncheck Enabled to disable the extension.
    extensions disable Failed to load web page
  4. Restart Chrome.

Sometimes browser add-ons can cause Failed to load web page error to appear.

6. Check your Firewall

  1. Open your Start Menu.
  2. Now select Control Panel.
  3. Then click on Windows Defender Firewall.
  4. Now, click on Allow an app or feature through Windows Firewall.
  5. Click on the Change Settings button.
  6. Make sure that Private and Public options are checked for Steam. If Steam isn’t on the list, be sure to add it.
    allowed app firewall Failed to load web page
  7. Click OK to save your new settings.

You can temporarily disable your Windows Firewall if it’s causing Failed to load web page error in Steam.

7. Reinstall Steam

When everything else fails, the best bet is to simply uninstall your Steam client altogether and reinstall it, using the official Steam website.

We hope that these fixes were of use to you. Let us know in the comments section down below on what other issues have you faced while using Steam.

Frequently Asked Questions

  • Error 118 is usually due to a connection problem. Check out our guide on fixing this specific Steam error.

  • Follow the steps listed above to fix the web page errors in Steam.

  • It depends on the specific error you’ve encountered. Most of the problems can be fixed by deleting the Steam cache. Visit the Steam Support page if you have a specific issue with Steam, or you can check our Steam Troubleshooting page.

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