7 Fixes for Steam Failed To Load Web Pages 118/310 Error

Easily fix Steam web page browsing issues by following proper steps

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
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Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Steam is a rock-solid platform, but errors happen, and several users have reported that they were greeted with a failed to load web page error.
  • To fix this issue, you should try to clear Steam's cache and disable browser extensions.
  • You can run a specific command to repair the Steam client, then check if the error is still there.
  • If Steam fails to load web pages, checking your Windows Defender Firewall is a great idea.
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If you face a problem like Steam failed to load a web page, go through this article for proper instructions to get rid of this issue.

Steam is the biggest gaming platform. However, even though it is a fantastic platform with decent stability, you may still get unexpected errors that may hamper your gaming experience.

Recently, some users reported that it failed to load a specific web page. This error also may come with error codes like 118 or 310.

When this happens, you’re still allowed access to your Library but cannot browse the Steam website for a while.

It isn’t uncommon, so there are practical solutions you can try to fix it once and for all.

What causes Steam error code 118 – Failed to load web page error?

Several factors may create this problem. After doing some deep analysis, we have found the followings:

  • The Steam server is going through some internet problems
  • Unexpected problem or glitch with Steam application
  • Corrupted cache on Steam
  • The firewall is blocking the connection
  • Network adapter issues
  • Steam was not installed properly

There may be some other things from your or Steam’s end. But, the reasons mentioned above are the most common ones. If you can eliminate these reasons, Steam will have no problem loading the web page. For your convenience, we have prepared the solutions with the user guide.

What errors can I fix with the solutions listed below?

Keep in mind that the solutions listed below will also help you if you encounter the following issues:

  • Steam error code 118 failed to load the web page – This indicates something is preventing the Steam services from connecting to the server. One of the most common causes is the Windows Firewall, which does not allow the Steam client to communicate through the firewall.
  • Error code 7 Steam – In general terms, an error 7 code is related to incorrect or failed installation or uninstallation of software that may have left invalid entries in system elements.
  • Steam error code 310 – Last but not least, this one occurs when trying to browse the Steam website either via a third-party browser. Most of the time, the problem disappears on its own, but if yours persists, it may be caused by a corrupted browser cache. However, there’s more to discover about it.

What can I do if I face the Steam error: Failed to load a web page?

  1. Restart your Steam client
  2. Clear your cache
  3. Disable Compatibility Mode
  4. Repair Steam
  5. Disable extensions
  6. Check your Firewall
  7. Reinstall Steam

1. Restart your Steam client

  1. Press CTRL + ALT + Del on the keyboard and click on Task Manager on the newly appeared screen.
  2. Go to the Processes section.
  3. Click on the Steam process and then click on End.ending steam process task manager windows
  4. Re-open your Steam client and check if the issue persists.

To fix Failed to load web page error on Steam, it’s advised to close Steam entirely and then restart it.

2. Clear your cache

  1. Hit the Windows key, search for Steam, then open the app.
  2. From the upper-left corner of the opened window, click on Steam, and go to Settings.going steam settings
  3. From the left window pane, select Downloads, then click on Clear Download Cache.clearing steam cache
  4. You’re all set.

Your cache folder stores temporary files associated with games or programs in your Library. However, if these files are corrupted, you might get Failed to load web page error in Steam.

3. Disable Compatibility Mode

  1. First, end any Steam process that may be running through Task Manager.
  2. Now right-click on any Steam shortcut or executable file and select Properties.going steam properties
  3. Go to the Compatibility tab, and uncheck all options.disabling compatibility mode steam shortcut
  4. Click Apply and try to open Steam again.

The Compatibility Mode does exactly what it says, but it’s primarily useful for running older programs. Therefore, if you’re getting Failed to load a web page in Steam, try disabling Compatibility Mode for it.

4. Repair Steam

  1. Exit any instance of Steam.
  2. Press Win + E to open File Explorer.
  3. Go to the following location: C:\Program Files (x86)\Steam\bin
  4. Launch the SteamService.exe.launching steam service

In some cases, an issue with a Steam client can lead to Failed to load web page error.

5. Disable extensions

5.1 For Google Chrome

  1. Open Google Chrome.
  2. Click on the Menu icon (3-dots menu) at the top right of the browser window.
  3. Now choose More tools and select Extensions.
  4. Toggle Off the button located next to the extension you want to disable.
  5. Restart Chrome.

5.2 For Mozilla Firefox

  1. Hit the Windows key, type Firefox, then go to the browser.
  2. Use the following keyboard shortcut to open the Firefox extensions page: Ctrl + Shift + A.
  3. Select the add-on you wish to disable.
  4. Toggle the button next to it on Off (or Remove if you wish to discard the extension permanently).
  5. Click Restart now if it pops up. Your information will be saved and restored after the restart.

6. Check your Firewall

  1. Click on the search bar in the bottom-left corner of your Windows Taskbar.
  2. Type Control Panel, then open the first result.
  3. Then click on Windows Defender Firewall.
  4. Now, click on Allow an app or feature through Windows Firewall.
  5. Click on the Change Settings button.
  6. Make sure that Private and Public options are checked for Steam. If Steam isn’t on the list, be sure to add it.
  7. Click OK to save your new settings.

You can temporarily disable your Windows Firewall if it’s causing Failed to load web page error in Steam.

7. Reinstall Steam

  1. Press the Windows key, search for Control Panel, then navigate to the first result.
  2. Click on the Uninstall a program option.
  3. In the opened list, search for Steam.
  4. Click on the app, then choose to Uninstall it.
  5. Now, navigate to the Steam official page.
  6. From the top-right corner of the page, choose to Install Steam (green button).
  7. Follow the on-screen instructions to reinstall the app.
  8. After completing the process, check if you managed to eliminate today’s annoying issue.

When everything else fails, the best bet is to uninstall your Steam client and reinstall it using the official Steam website.

If you follow the above steps, you will reinstall the app without any issue. However, there is another workaround that won’t consume that much time.

In these terms, keep in mind that you can choose to uninstall Steam automatically by using a specialized tool.

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CCleaner is the software you should consider. It makes it easy to remove programs and clean their leftovers thoroughly. Plus, it aims to give you a cleaner PC and a securer online surfing experience.

To offer you a secure experience, CCleaner automatically removes malicious and advertising plug-ins for safe Internet browsing.

So, what stops you from giving it a try right now?

What browser can I use to never face Steam error: Failed to load a web page?

If you don’t have the time to go through the troubleshooting solutions listed above, you can switch to another browser and test if the issue persists.

Many gamers confirmed they had enjoyed smoother Steam gaming sessions since switching to Opera GX.

This browser is the world’s first and best browser dedicated to gamers, having all the tools needed to make your gaming session smoother.

Opera GX automatically blocks ads and third-party trackers; thus, the browser supports faster navigation speeds.

It has clever Steam integrations, allowing you to get the latest news and deals on your homepage without visiting the Steam website.

Plus, it offers a powerful built-in VPN that will let you unblock any secure site on the Internet.

Opera GX is easy to use and has a user-friendly interface, so do not worry if you’re a beginner.

Check out the best features of Opera GX:

  • Automatically blocks online threats
  • Built-in VPN
  • Easy to use and user-friendly interface

Opera GX

Looking for a browser that will allow you to run Steam without problems? Try Opera GX.

What are the most common Steam error messages?

Steam failed to load URL or web page showing error code 138, 310, 105, or even unknown error is one of the most common problems with Steam.

Else, you may find other error messages randomly as well. It includes the followings:

  • An error occurred while updating a game
  • Steam game stuck at preparing to launch
  • Failed to start a game
  • The steam download is stuck at a certain percentage like 0%, 99%, etc.

You may find many other errors randomly. But, these are the most common ones you may experience while gaming on Steam.


So, you can do this if Steam fails to load web pages. As you can see, all the listed processes are pretty simple.

The comment section below is dedicated only to you if you encounter any related questions.

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