Surface Pro 11 Firmware Update Fixes VPN, Teams Shutdowns, and Dolby Vision Errors

Microsoft has released a major firmware update for the eleventh-generation Surface Pro with Snapdragon processors. The update targets security, stability, and reliability across the Copilot+ PC lineup.

According to Neowin, the new firmware package introduces multiple fixes that address shutdown issues, connectivity bugs, and compatibility problems.

Surface Pro Firmware Released, Here’s What’s New

Microsoft strengthened device security by patching vulnerabilities that could trigger unexpected shutdowns or enable privilege escalation.

The company also fixed a bug that caused random shutdowns during Microsoft Teams video calls, improving reliability for business and remote users.

A separate issue affecting VPN connections has been resolved. Some users experienced sudden cellular connectivity loss when using VPN services.

Microsoft also corrected a configuration bug where cellular settings would automatically switch from eSIM to a physical SIM card, overriding user preferences.

Surface Dock 2 and Media Playback Fixes

Compatibility improvements now enhance performance when using Surface Dock 2 accessories. This should reduce connection inconsistencies and docking-related issues.

The update also resolves a Dolby Vision playback problem. Some users previously encountered a black screen paired with an unauthorized playback error when watching supported HDR content.

Firmware Update Details and Installation

The firmware package includes updated drivers alongside system-level improvements. Microsoft says users do not need to take additional steps before or after installation.

Since Surface firmware updates cannot be uninstalled, Microsoft advises backing up important data before applying the update.

Broader Windows and AI PC Developments

In related Windows news, KB5077241 recently introduced Sign-In Restore, a Taskbar speed test, and other enhancements.

Meanwhile, Intel predicts that its upcoming Panther Lake platform could push AI PC adoption beyond 50% this year, signaling continued competition in the Copilot+ PC and AI-focused hardware space.