- There is a problem connecting securely to this website is an error that often occurs in IE or Edge.
- In this article, we explore a few ways to troubleshoot this problem.
- For the full collection of articles on Windows 10 errors, see our Windows 10 Troubleshooting Hub.
- You can also find useful material on dealing with browser issues, in the dedicated Browser Troubleshooting page.
Some Internet Explorer and Edge users have encountered an error message that states: There is a problem connecting securely to this website. The security certificate presented by this website is not secure.
This is an invalid certificate issue that can occur in any browser, albeit the error messages presented aren’t always entirely the same. In this case, the error blocks you from opening the web page.
The issue occurs with several other programs as well, as shown below:
- There is a problem connecting securely to this website (no option to continue) – This issue usually occurs if your clock isn’t set correctly.
- There is a problem connecting securely to this website (Chrome, IE11, Edge) – The cause is usually your antivirus. To fix the issue, disable your antivirus or switch to a different browser.
- There is a problem connecting securely to this website (Facebook, YouTube, Outlook, PayPal, Netflix, Wikipedia) – Sometimes you might not be able to access a specific website due to this error. To fix that, simply add the website to the Trusted Websites section and check if that solves your problem.
Below, we detail each of the solutions mentioned above, so you might want to go directly to the one that applies to your specific situation.
How do I fix the secure website connection issue?
1. Try an alternative browser
There is a problem connecting securely to this website message can sometimes be related to your browser, and if you want to fix it, it’s advised that you temporarily switch to a different browser.
Downloading Opera takes only a couple of minutes, and settings it up is extremely easy. Besides, you can switch from your default browser to Opera in only a few steps.
Namely, after downloading it, in the Settings area, you can find a Synchronization option that allows you to import bookmarks, pages, and other data from your default browser.
Further on, you can customize the browser adding icons, sidebars, workspaces, and bookmarks for ease of access and a better-organized workflow.
We should mention that Opera comes with an integrated VPN to keep your online activity private. Since the mentioned error might be caused by IP restrictions, the VPN will hide your location preventing the respective message to appear.
OperaTry this highly customizable browser today and enjoy error-free browsing experience.
2. Check your antivirus
In some cases, the mentioned error appears due to your antivirus. Certain security settings can interfere with your system, and cause this issue to appear, but you can fix that by disabling certain antivirus features.
We only advise that you do this temporarily until the problem is fixed. Or, better yet, use an antivirus that does not interfere with other programs, such as BullGuard.
In the latest tests, BullGuard had the lowest number of false detections of legit software (among the top antivirus programs).
Besides, the tool provides scanning signatures and real-time protection against all kinds of anomalies associated with malware. Any detected malware is quarantined and then neutralized before the infection can even begin.
This means that it easily recognizes trusted applications and sites, Edge included, and won’t interfere with the program.
BullGuardUse BullGuard to benefit from all the next-gen antivirus features and access all trusted apps without any problems.
3. Check your date and time
- Right-click the clock icon on your Taskbar. Select Adjust date/time from the menu.
- Disable Set time automatically option. After a couple of moments, turn this option back on again.
This will resynchronize your time and date. Once your date and time are set, the issue should be resolved. Keep in mind that you can also adjust your date and time manually by clicking the Change button.
If the clock on Windows 10 does not work properly, it’s possible that your motherboard battery is drained, so you’ll need to replace it.
This process is relatively simple, and you just need to disconnect your PC from the power outlet, open the computer case, and carefully remove the battery from your motherboard.
Once you remove the battery, replace it with a new one and the problem should be completely resolved.
4. Add the website to Trusted Websites
- Press Windows Key + S and enter internet options. Select Internet Options from the list of results.
- Navigate to Security and choose Trusted sites category. Click the Sites button.
- Enter the URL in the Add this website to the zone section and click the Add button.
- Once you add the website to the trusted list, save changes.
- See if the error still pops up.
After you add the desired website to the Trusted Website zone, check if the issue is resolved.
Be sure to add only websites that you truly trust, and not some random websites that you’re visiting for the first time.
4. Clear the SSL Cache
- Open the Network and Sharing Control Panel tab.
- Click Internet Options to open further settings.
- Now select the Content tab shown below. Press the Clear SLL slate button on that tab.
Clearing the SSL cache should erase corrupted certificate data and allow you to access the desired website.
Windows automatically updates built-in root certificates, so you shouldn’t usually have to manually update them.
Nevertheless, you can also install the latest root update packages from the Microsoft Update Catalog if updates are required. Open the official website, and then enter root certificate update in the search box.
The search results might list update packages for various 32 and 64-bit platforms. Press the Download button for the root update package that matches your platform.
7. Remove OpenDNS
- Open the Network and Sharing tab in the Control Panel.
- Click either Wireless Connections or Local Area Connection to open the window directly below.
- Press the Properties button there to open the window shown below.
- Now you can double-click the Internet Protocol Version 4 (TCP/IPv4) setting.
- Delete the DNS server address numbers listed.
- Select the Obtain DNS server address automatically option.
- Press the OK button to confirm the new settings.
Now that you’ve effectively erased the OpenDNS server addresses, previously blocked sites might open.
This fix applied mostly when browsing on corporate networks. OpenDNS is a service that enhances the Domain Name System on many corporate networks, but it also blocks more legitimate websites.
This WindowsReport article also provides further details for how you can fix a similar invalid certificate error.
We hope that one of these solutions restores the connection to the desired website in Internet Explorer and Edge browsers.
If you have further suggestions for solutions, feel free to contact us using the comments section below.
Editor’s Note: This post was originally published in July 2017 and was completely revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.