Sorry, we’re having some trouble loading Evernote Web

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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Affiliate Disclosure

  • If you are reading this, then you've most likely encountered the error that says Sorry, we’re having some trouble loading Evernote Web.
  • Fortunately, there are a few workarounds for this, so try updating Evernote or reinstalling it.
  • You can never know when things could go wrong, so rest assured that you can always visit this Evernote section for the necessary solutions.
  • Easy steps to remedy similar issues are included in this Web Apps Troubleshooting Hub as well.
Issue loading Evernote Web

Evernote is a great service, but many users reported Sorry, we’re having some trouble loading Evernote Web. Try reloading the page error.

To first understand the issue, we first have to understand what the app is specifically designed for.

This service allows you to store and edit notes, and thanks to the availability on other platforms, your notes will be stored in the cloud and synced with other devices.

What can I do if Evernote Web is not working?

  1. Reinstall Evernote
  2. Update Evernote
  3. Rebuild database

1. Reinstall Evernote

  1. Open your Start menu.
  2. Go to Control Panel and select Uninstall a program.
  3. Select Evernote, then click on Uninstall.
    uninstall application Sorry, we're having some trouble loading Evernote Web
  4. Restart your machine.

If this case, the best thing to do is to uninstall and reinstall Evernote. Once you’re done, simply download Evernote from its official website and install it.

To make sure the Sorry, we’re having some trouble loading Evernote Web error is indeed gone for good, and using uninstaller software such as Revo Uninstaller can prove helpful.

Long story short, this tool is ideal to get rid of all remnants of already uninstalled programs, including Evernote.

Other than that, you’re about to enjoy multiple uninstall at a time, multi-level backup system features, and the advantage of a completely free download.

Revo Uninstaller

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If you need to reinstall Evernote, no leftovers are allowed. Revo Uninstaller can take care of this issue in no time.
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2. Update Evernote

update evernote Sorry, we're having some trouble loading Evernote Web

If you’re getting Sorry, we’re having some trouble loading Evernote Web error, it’s advised to update Evernote.

Sometimes the issues you’re facing with synching, or even connecting to Evernote can be solved by downloading the latest update, so be sure to try that first.


3. Rebuild database

how to rebuild database

  1. Open your Evernote program.
  2. Select File, then select Sign out at the menu bar.
  3. Select Evernote, then go to Options, click on General, then select the Open Database folder.
  4. Move the username.exb file to your Desktop.
  5. Open Evernote and log in to your Evernote account.

Sometimes Sorry, we’re having some trouble loading Evernote Web error can appear due to file corruption, and in order to fix it, you need to rebuild your database.

Even more, remember to allow access through the Windows Firewall or add an exception rule to your antivirus for Evernote.

So you’ll avoid blocked connections that Evernote needs to sync your data properly. If the problem persists, try switching from various Internet browsers, and check what works out for you.

We hope that these solutions were helpful and that you managed to fix Sorry, we’re having some trouble loading Evernote Web error.

In the meantime, let us know in the comments section down below, on what other issues have you stumbled upon using Evernote.

Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in May 2019 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.
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